Administration Guide
Page 1
Cisco TelePresence System Administration Guide May, 2011 CTS Software Release 1.7.x Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-21845-01
Cisco TelePresence System Administration Guide May, 2011 CTS Software Release 1.7.x Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-21845-01
Administration Guide
Page 4
... Since Last Update 2-11 Microphone Status 2-11 Where to Go Next 2-12 Configuring the Cisco TelePresence System 3-1 Contents 3-1 First Time Setup Wizard for the CTS 500 32" 3-1 First Time Setup for All Other CTS Models 3-2 Loading CTS Administration Software 3-2 Logging In To the Cisco TelePresence System Administration Interface Directly 3-3 Configuring a Static IP Address for Networks That Do Not Use...
... Since Last Update 2-11 Microphone Status 2-11 Where to Go Next 2-12 Configuring the Cisco TelePresence System 3-1 Contents 3-1 First Time Setup Wizard for the CTS 500 32" 3-1 First Time Setup for All Other CTS Models 3-2 Loading CTS Administration Software 3-2 Logging In To the Cisco TelePresence System Administration Interface Directly 3-3 Configuring a Static IP Address for Networks That Do Not Use...
Administration Guide
Page 5
... 4-21 Related Information 4-21 Testing Speakers 4-22 Testing the Speakers 4-22 Troubleshooting Speakers 4-23 Related Information 4-23 Testing Microphones 4-24 Testing Microphones on the CTS 500 4-24 Troubleshooting Microphones 4-25 Related Information 4-26 Testing Presentation Devices 4-26 Checking External Presentation Devices 4-27 Checking the Test Pattern 4-28 Checking the VGA... 4-33 Auxiliary Control Unit 4-34 Auxiliary LCD Displays 4-35 Shroud Light 4-35 Digital Media Player 4-36 Troubleshooting Other Devices 4-38 Contents OL-13676-05 Cisco TelePresence System Administration Guide iii
... 4-21 Related Information 4-21 Testing Speakers 4-22 Testing the Speakers 4-22 Troubleshooting Speakers 4-23 Related Information 4-23 Testing Microphones 4-24 Testing Microphones on the CTS 500 4-24 Troubleshooting Microphones 4-25 Related Information 4-26 Testing Presentation Devices 4-26 Checking External Presentation Devices 4-27 Checking the Test Pattern 4-28 Checking the VGA... 4-33 Auxiliary Control Unit 4-34 Auxiliary LCD Displays 4-35 Shroud Light 4-35 Digital Media Player 4-36 Troubleshooting Other Devices 4-38 Contents OL-13676-05 Cisco TelePresence System Administration Guide iii
Administration Guide
Page 6
... 4-46 Initiating System Restart 4-47 Troubleshooting Video Quality Settings 4-47 Troubleshooting Network Cabling 4-48 CTS 500 32" Troubleshooting 4-49 Where to Go Next 4-49 Troubleshooting the CTS 500 32" ...5-1 Adjusting the Camera 5-2 Testing the Display 5-2 Verifying Speaker Function 5-3 Verifying Microphone Function 5-4 Testing the Light Fixture 5-5 Testing Digital Media Player Audio 5-5 Troubleshooting the CTS 500 32" 5-6 Where to Go Next 5-7 Troubleshooting the CTS 1000 6-1 Contents 6-1 Managing CTS 1000 Hardware Setup 6-2 Managing Displays 6-3 Cisco TelePresence System...
... 4-46 Initiating System Restart 4-47 Troubleshooting Video Quality Settings 4-47 Troubleshooting Network Cabling 4-48 CTS 500 32" Troubleshooting 4-49 Where to Go Next 4-49 Troubleshooting the CTS 500 32" ...5-1 Adjusting the Camera 5-2 Testing the Display 5-2 Verifying Speaker Function 5-3 Verifying Microphone Function 5-4 Testing the Light Fixture 5-5 Testing Digital Media Player Audio 5-5 Troubleshooting the CTS 500 32" 5-6 Where to Go Next 5-7 Troubleshooting the CTS 1000 6-1 Contents 6-1 Managing CTS 1000 Hardware Setup 6-2 Managing Displays 6-3 Cisco TelePresence System...
Administration Guide
Page 7
... 6-18 Related Information 6-18 Testing Speakers 6-18 Testing the Speakers 6-18 Troubleshooting Speakers 6-19 Related Information 6-20 Testing Microphones 6-20 Testing the CTS 1000 Microphone 6-20 Troubleshooting the CTS 1000 Microphone 6-21 Related Information 6-22 Testing the External Presentation Display 6-22 Testing Presentation Devices 6-22 Checking the Test Pattern 6-24 Checking the VGA...Log Files 6-30 Sysop Log 6-30 Log Files 6-30 SIP Messages 6-32 Generate Detailed Message Reports 6-32 Related SIP Messages 6-33 Contents OL-13676-05 Cisco TelePresence System Administration Guide v
... 6-18 Related Information 6-18 Testing Speakers 6-18 Testing the Speakers 6-18 Troubleshooting Speakers 6-19 Related Information 6-20 Testing Microphones 6-20 Testing the CTS 1000 Microphone 6-20 Troubleshooting the CTS 1000 Microphone 6-21 Related Information 6-22 Testing the External Presentation Display 6-22 Testing Presentation Devices 6-22 Checking the Test Pattern 6-24 Checking the VGA...Log Files 6-30 Sysop Log 6-30 Log Files 6-30 SIP Messages 6-32 Generate Detailed Message Reports 6-32 Related SIP Messages 6-33 Contents OL-13676-05 Cisco TelePresence System Administration Guide v
Administration Guide
Page 8
... Managing Configuration Issues 6-36 Related Information 6-37 Initiating System Restart 6-37 Troubleshooting Video Quality Settings 6-37 Troubleshooting Network Cabling 6-38 Where to Go Next 6-39 Troubleshooting the CTS 1100 7-1 Contents 7-1 Managing CTS 1100 Hardware Setup 7-2 Managing Displays 7-3 Selecting the ... Information 7-20 Testing Microphones 7-20 Testing Microphones on the CTS 1100 7-20 Troubleshooting Microphones 7-21 Related Information 7-22 Testing the External Presentation Display 7-22 Testing Presentation Devices 7-23 Cisco TelePresence System Administration Guide vi OL-13676-05
... Managing Configuration Issues 6-36 Related Information 6-37 Initiating System Restart 6-37 Troubleshooting Video Quality Settings 6-37 Troubleshooting Network Cabling 6-38 Where to Go Next 6-39 Troubleshooting the CTS 1100 7-1 Contents 7-1 Managing CTS 1100 Hardware Setup 7-2 Managing Displays 7-3 Selecting the ... Information 7-20 Testing Microphones 7-20 Testing Microphones on the CTS 1100 7-20 Troubleshooting Microphones 7-21 Related Information 7-22 Testing the External Presentation Display 7-22 Testing Presentation Devices 7-23 Cisco TelePresence System Administration Guide vi OL-13676-05
Administration Guide
Page 9
... Projector 7-25 Troubleshooting Presentation Devices 7-25 Related Information 7-27 Testing Other Devices 7-28 Auxiliary Control Unit 7-28 CTS 1100 Light 7-28 Digital Media Player 7-29 Troubleshooting Other Devices 7-30 Related Information 7-31 Managing Log Files ...Initiating System Restart 7-39 Troubleshooting Video Quality Settings 7-39 Troubleshooting Network Cabling 7-40 Where to Go Next 7-41 Troubleshooting the CTS 1300 8-1 Contents 8-1 Managing CTS 1300 Hardware Setup 8-2 Configuring the CTS 1300 Table 8-3 Managing Displays 8-5 Contents OL-13676-05 Cisco TelePresence System ...
... Projector 7-25 Troubleshooting Presentation Devices 7-25 Related Information 7-27 Testing Other Devices 7-28 Auxiliary Control Unit 7-28 CTS 1100 Light 7-28 Digital Media Player 7-29 Troubleshooting Other Devices 7-30 Related Information 7-31 Managing Log Files ...Initiating System Restart 7-39 Troubleshooting Video Quality Settings 7-39 Troubleshooting Network Cabling 7-40 Where to Go Next 7-41 Troubleshooting the CTS 1300 8-1 Contents 8-1 Managing CTS 1300 Hardware Setup 8-2 Configuring the CTS 1300 Table 8-3 Managing Displays 8-5 Contents OL-13676-05 Cisco TelePresence System ...
Administration Guide
Page 10
...Speakers 8-48 Testing the Speakers 8-48 Troubleshooting Speakers 8-49 Related Information 8-50 Testing Microphones 8-50 Testing Microphones on the CTS 1300 8-50 Troubleshooting Microphones 8-52 Related Information 8-53 Testing the External Presentation Display 8-53 Testing Presentation Devices 8-54 Checking...8-59 Verifying CTS 1300 Light Function 8-60 Digital Media Player 8-60 Troubleshooting Other Devices 8-61 Related Information 8-62 Managing Log Files 8-62 Sysop Log 8-62 Log Files 8-63 SIP Messages 8-65 Generate Detailed Message Reports 8-65 Cisco TelePresence System Administration Guide ...
...Speakers 8-48 Testing the Speakers 8-48 Troubleshooting Speakers 8-49 Related Information 8-50 Testing Microphones 8-50 Testing Microphones on the CTS 1300 8-50 Troubleshooting Microphones 8-52 Related Information 8-53 Testing the External Presentation Display 8-53 Testing Presentation Devices 8-54 Checking...8-59 Verifying CTS 1300 Light Function 8-60 Digital Media Player 8-60 Troubleshooting Other Devices 8-61 Related Information 8-62 Managing Log Files 8-62 Sysop Log 8-62 Log Files 8-63 SIP Messages 8-65 Generate Detailed Message Reports 8-65 Cisco TelePresence System Administration Guide ...
Administration Guide
Page 11
... Issues 8-68 Related Information 8-69 Initiating System Restart 8-69 Troubleshooting Video Quality Settings 8-70 Troubleshooting Network Cabling 8-71 Where to Go Next 8-72 Troubleshooting the CTS 3000 and CTS 3200 9-1 Contents 9-1 Managing CTS 3000 and CTS 3200 Hardware Setup 9-2 Managing Displays 9-3 ... 9-16 Testing Microphones 9-17 Testing Microphones on the CTS 3000 9-17 Testing Microphones on the CTS 3200 9-18 Troubleshooting Microphones 9-20 Related Information 9-21 Testing the External Presentation Display 9-21 Contents OL-13676-05 Cisco TelePresence System Administration Guide ix
... Issues 8-68 Related Information 8-69 Initiating System Restart 8-69 Troubleshooting Video Quality Settings 8-70 Troubleshooting Network Cabling 8-71 Where to Go Next 8-72 Troubleshooting the CTS 3000 and CTS 3200 9-1 Contents 9-1 Managing CTS 3000 and CTS 3200 Hardware Setup 9-2 Managing Displays 9-3 ... 9-16 Testing Microphones 9-17 Testing Microphones on the CTS 3000 9-17 Testing Microphones on the CTS 3200 9-18 Troubleshooting Microphones 9-20 Related Information 9-21 Testing the External Presentation Display 9-21 Contents OL-13676-05 Cisco TelePresence System Administration Guide ix
Administration Guide
Page 12
... Related Information 9-46 Initiating System Restart 9-47 Troubleshooting Video Quality Settings 9-47 Troubleshooting Network Cabling 9-48 Where to Go Next 9-49 Troubleshooting the CTS 3010 and CTS 3210 10-1 Contents 10-1 Managing CTS 3010 and CTS 3210 Hardware Setup 10-2 Managing Displays 10-3 Selecting the Light Level 10-4 Adjusting Your Display 10-5 Cisco TelePresence System Administration Guide x OL-13676...
... Related Information 9-46 Initiating System Restart 9-47 Troubleshooting Video Quality Settings 9-47 Troubleshooting Network Cabling 9-48 Where to Go Next 9-49 Troubleshooting the CTS 3010 and CTS 3210 10-1 Contents 10-1 Managing CTS 3010 and CTS 3210 Hardware Setup 10-2 Managing Displays 10-3 Selecting the Light Level 10-4 Adjusting Your Display 10-5 Cisco TelePresence System Administration Guide x OL-13676...
Administration Guide
Page 13
Troubleshooting Displays 10-6 Related Information 10-6 Testing Cameras 10-7 Testing the CTS 3010 and CTS 3210 Cameras 10-7 Starting the Software Setup 10-7 Adjusting the Zoom 10-9 Focusing the ...Speakers 10-17 Troubleshooting Speakers 10-17 Related Information 10-18 Testing Microphones 10-19 Testing Microphones on the CTS 3010 and CTS 3210 10-19 Troubleshooting Microphones 10-21 Related Information 10-22 Testing the External Presentation Display 10-22 ...Generate Detailed Message Reports 10-36 Related SIP Messages 10-36 Contents OL-13676-05 Cisco TelePresence System Administration Guide xi
Troubleshooting Displays 10-6 Related Information 10-6 Testing Cameras 10-7 Testing the CTS 3010 and CTS 3210 Cameras 10-7 Starting the Software Setup 10-7 Adjusting the Zoom 10-9 Focusing the ...Speakers 10-17 Troubleshooting Speakers 10-17 Related Information 10-18 Testing Microphones 10-19 Testing Microphones on the CTS 3010 and CTS 3210 10-19 Troubleshooting Microphones 10-21 Related Information 10-22 Testing the External Presentation Display 10-22 ...Generate Detailed Message Reports 10-36 Related SIP Messages 10-36 Contents OL-13676-05 Cisco TelePresence System Administration Guide xi
Administration Guide
Page 14
...-40 Initiating System Restart 10-40 Troubleshooting Video Quality Settings 10-41 Troubleshooting Network Cabling 10-41 Where to Go Next 10-43 Monitoring the Cisco TelePresence System 11-1 Contents 11-1 Call Statistics 11-2 Network Statistics 11-5 Where to Go Next 11-7 Satellite Licenses for the Cisco TelePresence System A-1 Contents A-1 Cisco TelePresence over Satellite Networks A-1 Supported CTS Devices A-2 Supported CTS Software A-2 Supported...
...-40 Initiating System Restart 10-40 Troubleshooting Video Quality Settings 10-41 Troubleshooting Network Cabling 10-41 Where to Go Next 10-43 Monitoring the Cisco TelePresence System 11-1 Contents 11-1 Call Statistics 11-2 Network Statistics 11-5 Where to Go Next 11-7 Satellite Licenses for the Cisco TelePresence System A-1 Contents A-1 Cisco TelePresence over Satellite Networks A-1 Supported CTS Devices A-2 Supported CTS Software A-2 Supported...
Administration Guide
Page 15
...; Release Notes for Cisco TelePresence System • Cisco TelePresence System Software Feature Guide For supported software compatibility across all releases, see the following documentation: • Cisco TelePresence Administration Software Compatibility Before You Begin Before beginning the tasks in this guide, verify the following: • Web Browser Support, page ii • CTS Assembly and Wiring, page ii • CTS Software Download...
...; Release Notes for Cisco TelePresence System • Cisco TelePresence System Software Feature Guide For supported software compatibility across all releases, see the following documentation: • Cisco TelePresence Administration Software Compatibility Before You Begin Before beginning the tasks in this guide, verify the following: • Web Browser Support, page ii • CTS Assembly and Wiring, page ii • CTS Software Download...
Administration Guide
Page 16
... have downloaded supported CTS software. Cisco TelePresence System 500 Series For example: Products > TelePresence > TelePresence Endpoints - Immersive > Cisco TelePresence System 1300 Series > Cisco TelePresence System 1300-65 > TelePresence Software-1.7.2.1(2) 2. Cisco TelePresence System 1100 - Cisco TelePresence System 1000 - For example: Cisco TelePresence System Administration Guide ii OL-21845-01 Cisco TelePresence System 3000 Series - Cisco TelePresence System 1300 Series - Cisco TelePresence System 3200 Series - Cisco TelePresence System T Series • Products...
... have downloaded supported CTS software. Cisco TelePresence System 500 Series For example: Products > TelePresence > TelePresence Endpoints - Immersive > Cisco TelePresence System 1300 Series > Cisco TelePresence System 1300-65 > TelePresence Software-1.7.2.1(2) 2. Cisco TelePresence System 1100 - Cisco TelePresence System 1000 - For example: Cisco TelePresence System Administration Guide ii OL-21845-01 Cisco TelePresence System 3000 Series - Cisco TelePresence System 1300 Series - Cisco TelePresence System 3200 Series - Cisco TelePresence System T Series • Products...
Administration Guide
Page 17
... Communications Manager/CallManager Device Packages. OL-21845-01 Cisco TelePresence System Administration Guide iii Check the following: • The Cisco TelePresence device name in the software files that are both configured in This Guide CTS.1-7-2-1-2R-K9.P1.sbn Release Date: 09/MAY/2011 Cisco TelePresence System Software for your CTS Cisco Unified IP phone, you must download and...
... Communications Manager/CallManager Device Packages. OL-21845-01 Cisco TelePresence System Administration Guide iii Check the following: • The Cisco TelePresence device name in the software files that are both configured in This Guide CTS.1-7-2-1-2R-K9.P1.sbn Release Date: 09/MAY/2011 Cisco TelePresence System Software for your CTS Cisco Unified IP phone, you must download and...
Administration Guide
Page 18
... page at the following chapters: • Chapter 1, "Using the Cisco TelePresence System Administration Interface" • Chapter 2, "Device Information" • Chapter 3, "Configuring the Cisco TelePresence System" • Chapter 4, "Troubleshooting the CTS 500" • Chapter 5, "Troubleshooting the CTS 500 32"" • Chapter 6, "Troubleshooting the CTS 1000" Cisco TelePresence System Administration Guide iv OL-21845-01 Cisco Unified CM makes the MAC address a required field for download...
... page at the following chapters: • Chapter 1, "Using the Cisco TelePresence System Administration Interface" • Chapter 2, "Device Information" • Chapter 3, "Configuring the Cisco TelePresence System" • Chapter 4, "Troubleshooting the CTS 500" • Chapter 5, "Troubleshooting the CTS 500 32"" • Chapter 6, "Troubleshooting the CTS 1000" Cisco TelePresence System Administration Guide iv OL-21845-01 Cisco Unified CM makes the MAC address a required field for download...
Administration Guide
Page 19
... > TelePresence Immersive Endpoints - Cisco TelePresence System 3200 Series - Cisco TelePresence System 1000 - What's in This Guide • Chapter 7, "Troubleshooting the CTS 1100" • Chapter 8, "Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" • Chapter 10, "Troubleshooting the CTS 3010 and CTS 3210" • Chapter 11, "Monitoring the Cisco TelePresence System" • Appendix A, "Satellite Licenses for the Cisco TelePresence System OL-21845-01 Cisco TelePresence System Administration Guide v Cisco TelePresence System T Series...
... > TelePresence Immersive Endpoints - Cisco TelePresence System 3200 Series - Cisco TelePresence System 1000 - What's in This Guide • Chapter 7, "Troubleshooting the CTS 1100" • Chapter 8, "Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" • Chapter 10, "Troubleshooting the CTS 3010 and CTS 3210" • Chapter 11, "Monitoring the Cisco TelePresence System" • Appendix A, "Satellite Licenses for the Cisco TelePresence System OL-21845-01 Cisco TelePresence System Administration Guide v Cisco TelePresence System T Series...
Administration Guide
Page 20
... Support > TelePresence > TelePresence Immersive Endpoints - Cisco TelePresence System 3000 Series - Cisco TelePresence System 1000 - Cisco TelePresence System 3200 Series - Cisco TelePresence System 1300 Series - Describes new features and open and closed hardware and software caveats for the Cisco TelePresence System Cisco TelePresence System Administration Guide vi OL-21845-01 Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office - Cisco TelePresence administration software download page. CTS Administration...
... Support > TelePresence > TelePresence Immersive Endpoints - Cisco TelePresence System 3000 Series - Cisco TelePresence System 1000 - Cisco TelePresence System 3200 Series - Cisco TelePresence System 1300 Series - Describes new features and open and closed hardware and software caveats for the Cisco TelePresence System Cisco TelePresence System Administration Guide vi OL-21845-01 Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office - Cisco TelePresence administration software download page. CTS Administration...
Administration Guide
Page 21
...-01 Cisco TelePresence System Administration Guide vii Systems and solutions designed, tested, and documented to your desktop using a reader application. Cisco Unified IP Phone firmware download instructions. • Cisco TelePresence System Documentation Roadmap • Cisco Unified Communications Manager (CallManager) Documentation Roadmaps • Cisco Unified Communications Manager Support • Cisco Unified IP Phones 7900 Series Maintain and Operate Guides • Cisco TelePresence Network Systems 2.0 Design...
...-01 Cisco TelePresence System Administration Guide vii Systems and solutions designed, tested, and documented to your desktop using a reader application. Cisco Unified IP Phone firmware download instructions. • Cisco TelePresence System Documentation Roadmap • Cisco Unified Communications Manager (CallManager) Documentation Roadmaps • Cisco Unified Communications Manager Support • Cisco Unified IP Phones 7900 Series Maintain and Operate Guides • Cisco TelePresence Network Systems 2.0 Design...
Administration Guide
Page 23
... chapter contains the following : • Viewing device information and detailed system status information • Configuring system settings • Monitoring the status of Cisco TelePresence system equipment • Troubleshooting the system For first-time setup instructions, refer to maintain the Cisco TelePresence System (CTS) software. Cisco TelePresence System 3200 Series OL-21845-01 Cisco TelePresence System Administration Guide 1-1 Note No more than one administrator should access the...
... chapter contains the following : • Viewing device information and detailed system status information • Configuring system settings • Monitoring the status of Cisco TelePresence system equipment • Troubleshooting the system For first-time setup instructions, refer to maintain the Cisco TelePresence System (CTS) software. Cisco TelePresence System 3200 Series OL-21845-01 Cisco TelePresence System Administration Guide 1-1 Note No more than one administrator should access the...