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... 7-25 Troubleshooting Presentation Devices 7-25 Related Information 7-27 Testing Other Devices 7-28 Auxiliary Control Unit 7-28 CTS 1100 Light 7-28 Digital Media Player 7-29 Troubleshooting Other Devices 7-30 Related Information 7-31 Managing Log Files...39 Initiating System Restart 7-39 Troubleshooting Video Quality Settings 7-39 Troubleshooting Network Cabling 7-40 Where to Go Next 7-41 Troubleshooting the CTS 1300 8-1 Contents 8-1 Managing CTS 1300 Hardware Setup 8-2 Configuring the CTS 1300 Table 8-3 Managing Displays 8-5 Contents OL-13676-05 Cisco TelePresence System Administration Guide...
... 7-25 Troubleshooting Presentation Devices 7-25 Related Information 7-27 Testing Other Devices 7-28 Auxiliary Control Unit 7-28 CTS 1100 Light 7-28 Digital Media Player 7-29 Troubleshooting Other Devices 7-30 Related Information 7-31 Managing Log Files...39 Initiating System Restart 7-39 Troubleshooting Video Quality Settings 7-39 Troubleshooting Network Cabling 7-40 Where to Go Next 7-41 Troubleshooting the CTS 1300 8-1 Contents 8-1 Managing CTS 1300 Hardware Setup 8-2 Configuring the CTS 1300 Table 8-3 Managing Displays 8-5 Contents OL-13676-05 Cisco TelePresence System Administration Guide...
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... 8-48 Testing the Speakers 8-48 Troubleshooting Speakers 8-49 Related Information 8-50 Testing Microphones 8-50 Testing Microphones on the CTS 1300 8-50 Troubleshooting Microphones 8-52 Related Information 8-53 Testing the External Presentation Display 8-53 Testing Presentation Devices 8-54 Checking the... 8-59 Verifying CTS 1300 Light Function 8-60 Digital Media Player 8-60 Troubleshooting Other Devices 8-61 Related Information 8-62 Managing Log Files 8-62 Sysop Log 8-62 Log Files 8-63 SIP Messages 8-65 Generate Detailed Message Reports 8-65 Cisco TelePresence System Administration Guide viii...
... 8-48 Testing the Speakers 8-48 Troubleshooting Speakers 8-49 Related Information 8-50 Testing Microphones 8-50 Testing Microphones on the CTS 1300 8-50 Troubleshooting Microphones 8-52 Related Information 8-53 Testing the External Presentation Display 8-53 Testing Presentation Devices 8-54 Checking the... 8-59 Verifying CTS 1300 Light Function 8-60 Digital Media Player 8-60 Troubleshooting Other Devices 8-61 Related Information 8-62 Managing Log Files 8-62 Sysop Log 8-62 Log Files 8-63 SIP Messages 8-65 Generate Detailed Message Reports 8-65 Cisco TelePresence System Administration Guide viii...
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...Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" • Chapter 10, "Troubleshooting the CTS 3010 and CTS 3210" • Chapter 11, "Monitoring the Cisco TelePresence System" • Appendix A, "Satellite Licenses for the Cisco TelePresence System OL-21845-01 Cisco TelePresence System Administration Guide v Cisco TelePresence System 1100 - Cisco TelePresence System 3200 Series - Cisco TelePresence System 1000 - Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office...
...Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" • Chapter 10, "Troubleshooting the CTS 3010 and CTS 3210" • Chapter 11, "Monitoring the Cisco TelePresence System" • Appendix A, "Satellite Licenses for the Cisco TelePresence System OL-21845-01 Cisco TelePresence System Administration Guide v Cisco TelePresence System 1100 - Cisco TelePresence System 3200 Series - Cisco TelePresence System 1000 - Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office...
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... active calls. Figure 1-3 shows your choices for example). OL-21845-01 Cisco TelePresence System Administration Guide 1-5 Chapter 1 Using the Cisco TelePresence System Administration Interface Navigation • Troubleshooting the CTS 1300 • Troubleshooting the CTS 3000 and CTS 3200 • Troubleshooting the CTS 3010 and CTS 3210 Cisco Unified Communications Manager Status The Cisco Unified Communications Manager can quickly access a task by clicking the highlighted...
... active calls. Figure 1-3 shows your choices for example). OL-21845-01 Cisco TelePresence System Administration Guide 1-5 Chapter 1 Using the Cisco TelePresence System Administration Interface Navigation • Troubleshooting the CTS 1300 • Troubleshooting the CTS 3000 and CTS 3200 • Troubleshooting the CTS 3010 and CTS 3210 Cisco Unified Communications Manager Status The Cisco Unified Communications Manager can quickly access a task by clicking the highlighted...
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... Phone Host Name IP Phone IP Address IP Phone Software Version Setting or Description Cisco TelePresence System model can be one of the following: • CTS 500 • CTS 500 32" • CTS 1000 • CTS 1100 • CTS 1300 • CTS 3000 • CTS 3010 • CTS 3200 • CTS 3210 Indicates the number of high-definition displays for the IP phone as...
... Phone Host Name IP Phone IP Address IP Phone Software Version Setting or Description Cisco TelePresence System model can be one of the following: • CTS 500 • CTS 500 32" • CTS 1000 • CTS 1100 • CTS 1300 • CTS 3000 • CTS 3010 • CTS 3200 • CTS 3210 Indicates the number of high-definition displays for the IP phone as...
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...extension board. CTS 500 and CTS 1300 only. CTS 500 and CTS 1300 only. Security certificate obtained through Certificate Authority Proxy Function (CAPF), which supersedes the manufacturing installed security certificate. Auxiliary control unit system firmware version. Video CODEC encoder ... Auxiliary control unit unique device identifier product identification number. Auxiliary control unit unique device identifier serial number Cisco TelePresence System Administration Guide 2-7 Unique device identification (UDI) containing serial numbers unique to that PCB. Auxiliary control ...
...extension board. CTS 500 and CTS 1300 only. CTS 500 and CTS 1300 only. Security certificate obtained through Certificate Authority Proxy Function (CAPF), which supersedes the manufacturing installed security certificate. Auxiliary control unit system firmware version. Video CODEC encoder ... Auxiliary control unit unique device identifier product identification number. Auxiliary control unit unique device identifier serial number Cisco TelePresence System Administration Guide 2-7 Unique device identification (UDI) containing serial numbers unique to that PCB. Auxiliary control ...
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... 2-4 contains descriptions of the Status pane, which is not available on the CTS 1300. 3. The document camera is in the lower left , center, and right codecs. • Presentation codec-For systems that are backward compatible up to the latest version software. Cisco TelePresence System Administration Guide 2-8 OL-21845-01 Tip You can also view this window...
... 2-4 contains descriptions of the Status pane, which is not available on the CTS 1300. 3. The document camera is in the lower left , center, and right codecs. • Presentation codec-For systems that are backward compatible up to the latest version software. Cisco TelePresence System Administration Guide 2-8 OL-21845-01 Tip You can also view this window...
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...; Status Microphones • Status Note CTS 1300 displays information for Center, Left, and Right cameras. Projector/LCD • Video Cable Connection • Power Status • Cisco Unified CM Configuration • Status • Lamp Age (hours) • Ambient Temperature • Lamp Temperature • LCD Temperature IP Phone • Status 2-10 Cisco TelePresence System Administration Guide OL-21845-01
...; Status Microphones • Status Note CTS 1300 displays information for Center, Left, and Right cameras. Projector/LCD • Video Cable Connection • Power Status • Cisco Unified CM Configuration • Status • Lamp Age (hours) • Ambient Temperature • Lamp Temperature • LCD Temperature IP Phone • Status 2-10 Cisco TelePresence System Administration Guide OL-21845-01
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... • Configuring the Cisco TelePresence System, page 3-1 Troubleshoot Platform-specific troubleshooting: • Troubleshooting the CTS 500 • Troubleshooting the CTS 500 32" • Troubleshooting the CTS 1000 • Troubleshooting the CTS 1100 • Troubleshooting the CTS 1300 • Troubleshooting the CTS 3000 and CTS 3200 • Troubleshooting the CTS 3010 and CTS 3210 Monitor • Monitoring the Cisco TelePresence System, page 11-1 2-12 Cisco TelePresence System Administration Guide OL-21845...
... • Configuring the Cisco TelePresence System, page 3-1 Troubleshoot Platform-specific troubleshooting: • Troubleshooting the CTS 500 • Troubleshooting the CTS 500 32" • Troubleshooting the CTS 1000 • Troubleshooting the CTS 1100 • Troubleshooting the CTS 1300 • Troubleshooting the CTS 3000 and CTS 3200 • Troubleshooting the CTS 3010 and CTS 3210 Monitor • Monitoring the Cisco TelePresence System, page 11-1 2-12 Cisco TelePresence System Administration Guide OL-21845...
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Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office - Cisco TelePresence System 3200 Series - Cisco TelePresence System 3000 Series - Cisco TelePresence System 1000 - Cisco TelePresence System 1300 Series - Cisco TelePresence System 1100 - Chapter 3 Configuring the Cisco TelePresence System Where to troubleshoot your CTS: • Chapter 4, "Troubleshooting the CTS 500" • Chapter 5, "Troubleshooting the CTS 500 32"" • Chapter 6, "Troubleshooting the CTS 1000" • Chapter 7, "Troubleshooting the CTS...
Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office - Cisco TelePresence System 3200 Series - Cisco TelePresence System 3000 Series - Cisco TelePresence System 1000 - Cisco TelePresence System 1300 Series - Cisco TelePresence System 1100 - Chapter 3 Configuring the Cisco TelePresence System Where to troubleshoot your CTS: • Chapter 4, "Troubleshooting the CTS 500" • Chapter 5, "Troubleshooting the CTS 500 32"" • Chapter 6, "Troubleshooting the CTS 1000" • Chapter 7, "Troubleshooting the CTS...
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...troubleshooting CTS 1300 hardware and software. Note You cannot perform diagnostics during an active Cisco TelePresence system call. Obtain your IP address from the CTS Cisco Unified IP phone by touching the following sections to troubleshoot system components: • Managing CTS 1300 ...8226; Initiating System Restart, page 8-69 • Troubleshooting Video Quality Settings, page 8-70 • Troubleshooting Network Cabling, page 8-71 • Where to accept all security connection messages. Enter the IP address in the Cisco TelePresence System (CTS) Administration Troubleshooting...
...troubleshooting CTS 1300 hardware and software. Note You cannot perform diagnostics during an active Cisco TelePresence system call. Obtain your IP address from the CTS Cisco Unified IP phone by touching the following sections to troubleshoot system components: • Managing CTS 1300 ...8226; Initiating System Restart, page 8-69 • Troubleshooting Video Quality Settings, page 8-70 • Troubleshooting Network Cabling, page 8-71 • Where to accept all security connection messages. Enter the IP address in the Cisco TelePresence System (CTS) Administration Troubleshooting...
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If the displays are functioning properly. Therefore, we recommend the following Cisco TelePresence System components: • Configuring the CTS 1300 Table, page 8-3 • Managing Displays, page 8-5 • Testing Cameras, page 8-7 • Testing ... page 8-48. Cisco TelePresence System Administration Guide 8-2 OL-21845-01 All of the Cisco TelePresence System Administration interface Hardware Setup features require the use of the displays in this section. 2. Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup You ...
If the displays are functioning properly. Therefore, we recommend the following Cisco TelePresence System components: • Configuring the CTS 1300 Table, page 8-3 • Managing Displays, page 8-5 • Testing Cameras, page 8-7 • Testing ... page 8-48. Cisco TelePresence System Administration Guide 8-2 OL-21845-01 All of the Cisco TelePresence System Administration interface Hardware Setup features require the use of the displays in this section. 2. Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup You ...
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... the guidelines and recommendations in Cisco TelePresence System 1300 Room Recommendations chapter in a Cisco TelePresence System 1300 (CTS 1300) conference room, the Cisco TelePresence System (CTS) software needs to ensure that you have the best conferencing experience, Cisco recommends that allows you optimize your room by using the Hardware Setup fields. Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Figure 8-1 Figure 8-1 shows the Cisco TelePresence System Hardware Setup troubleshooting window. Troubleshooting...
... the guidelines and recommendations in Cisco TelePresence System 1300 Room Recommendations chapter in a Cisco TelePresence System 1300 (CTS 1300) conference room, the Cisco TelePresence System (CTS) software needs to ensure that you have the best conferencing experience, Cisco recommends that allows you optimize your room by using the Hardware Setup fields. Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Figure 8-1 Figure 8-1 shows the Cisco TelePresence System Hardware Setup troubleshooting window. Troubleshooting...
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Cisco TelePresence System Administration Guide 8-4 OL-21845-01 Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Note You must specify the table shape before you must be a minimum of 7 feet wide and 9 feet long. Figure 8-2 Cisco CTS 1300 Table Configuration Menu Note If you log out of the Cisco TelePresence System Administration interface at any time during the camera testing procedure, you...
Cisco TelePresence System Administration Guide 8-4 OL-21845-01 Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Note You must specify the table shape before you must be a minimum of 7 feet wide and 9 feet long. Figure 8-2 Cisco CTS 1300 Table Configuration Menu Note If you log out of the Cisco TelePresence System Administration interface at any time during the camera testing procedure, you...
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...light sources, and the amount of light in terms of the ambient light in the meeting room. OL-21845-01 Cisco TelePresence System Administration Guide 8-5 Sources of light in most rooms are unable to remote participants. Tip It is OK to try a... and images on the display screen look lifelike. Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Managing Displays A display is set up successfully when the color on the display has been adjusted for adjusting the image on the Cisco TelePresence display screens: • 3500 K • 4000/4100 K (recommended...
...light sources, and the amount of light in terms of the ambient light in the meeting room. OL-21845-01 Cisco TelePresence System Administration Guide 8-5 Sources of light in most rooms are unable to remote participants. Tip It is OK to try a... and images on the display screen look lifelike. Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup Managing Displays A display is set up successfully when the color on the display has been adjusted for adjusting the image on the Cisco TelePresence display screens: • 3500 K • 4000/4100 K (recommended...
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... Guide 8-6 OL-21845-01 Click the Displays radio button. Note Each display in to stop the test. Click Stop to the Cisco TelePresence System Administration interface. Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Adjusting Your Display To adjust a display: Step 1 Step 2 Step 3 Step 4 Log in the meeting room from the drop-down menu. The...
... Guide 8-6 OL-21845-01 Click the Displays radio button. Note Each display in to stop the test. Click Stop to the Cisco TelePresence System Administration interface. Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Adjusting Your Display To adjust a display: Step 1 Step 2 Step 3 Step 4 Log in the meeting room from the drop-down menu. The...
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... the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Video cable is seen on the display. It should be removed and left off . Possible Cause Action • Power cable is not plugged in. • Power switch on each display. Enable a display test between calls. OL-21845-01 Cisco TelePresence System Administration Guide 8-7 Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup...
... the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Video cable is seen on the display. It should be removed and left off . Possible Cause Action • Power cable is not plugged in. • Power switch on each display. Enable a display test between calls. OL-21845-01 Cisco TelePresence System Administration Guide 8-7 Chapter 8 Troubleshooting the CTS 1300 Managing CTS 1300 Hardware Setup...
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... page 8-8 • Attaching the Large Camera Target to properly test the camera. Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Testing the CTS 1300 Cameras The CTS 1300 supports three cameras and various room configurations and table types. Use the information in Figure ...see the Supported Table Types and Minimum Room Dimensions section of the Cisco TelePresence System Administration interface at any time during the camera testing procedure, you log out of the Cisco TelePresence System 1300 Assembly, First-Time Setup, and Field-Replaceable Unit Guide. Note ...
... page 8-8 • Attaching the Large Camera Target to properly test the camera. Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Testing the CTS 1300 Cameras The CTS 1300 supports three cameras and various room configurations and table types. Use the information in Figure ...see the Supported Table Types and Minimum Room Dimensions section of the Cisco TelePresence System Administration interface at any time during the camera testing procedure, you log out of the Cisco TelePresence System 1300 Assembly, First-Time Setup, and Field-Replaceable Unit Guide. Note ...
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Chapter 8 Troubleshooting the CTS 1300 Figure 8-4 Removing the Camera Cover Cover release screws Managing CTS 1300 Hardware Setup Cover release screws Cover release screws 206129 OL-21845-01 Cisco TelePresence System Administration Guide 8-9
Chapter 8 Troubleshooting the CTS 1300 Figure 8-4 Removing the Camera Cover Cover release screws Managing CTS 1300 Hardware Setup Cover release screws Cover release screws 206129 OL-21845-01 Cisco TelePresence System Administration Guide 8-9
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Figure 8-5 Leveling the Camera Assembly Level Cluster rotation screw Cluster rotation screw 206132 8-10 Cisco TelePresence System Administration Guide OL-21845-01 Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Step 2 Place the small spirit level on top of the camera assembly and adjust the leveling screws behind the camera cluster until the camera assembly is level, as shown in Figure 8-5.
Figure 8-5 Leveling the Camera Assembly Level Cluster rotation screw Cluster rotation screw 206132 8-10 Cisco TelePresence System Administration Guide OL-21845-01 Managing CTS 1300 Hardware Setup Chapter 8 Troubleshooting the CTS 1300 Step 2 Place the small spirit level on top of the camera assembly and adjust the leveling screws behind the camera cluster until the camera assembly is level, as shown in Figure 8-5.