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... Managing Configuration Issues 6-36 Related Information 6-37 Initiating System Restart 6-37 Troubleshooting Video Quality Settings 6-37 Troubleshooting Network Cabling 6-38 Where to Go Next 6-39 Troubleshooting the CTS 1100 7-1 Contents 7-1 Managing CTS 1100 Hardware Setup 7-2 Managing Displays 7-3 Selecting the Light ... 7-20 Testing Microphones 7-20 Testing Microphones on the CTS 1100 7-20 Troubleshooting Microphones 7-21 Related Information 7-22 Testing the External Presentation Display 7-22 Testing Presentation Devices 7-23 Cisco TelePresence System Administration Guide vi OL-13676-05
... Managing Configuration Issues 6-36 Related Information 6-37 Initiating System Restart 6-37 Troubleshooting Video Quality Settings 6-37 Troubleshooting Network Cabling 6-38 Where to Go Next 6-39 Troubleshooting the CTS 1100 7-1 Contents 7-1 Managing CTS 1100 Hardware Setup 7-2 Managing Displays 7-3 Selecting the Light ... 7-20 Testing Microphones 7-20 Testing Microphones on the CTS 1100 7-20 Troubleshooting Microphones 7-21 Related Information 7-22 Testing the External Presentation Display 7-22 Testing Presentation Devices 7-23 Cisco TelePresence System Administration Guide vi OL-13676-05
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... Projector 7-25 Troubleshooting Presentation Devices 7-25 Related Information 7-27 Testing Other Devices 7-28 Auxiliary Control Unit 7-28 CTS 1100 Light 7-28 Digital Media Player 7-29 Troubleshooting Other Devices 7-30 Related Information 7-31 Managing Log Files 7-32...Initiating System Restart 7-39 Troubleshooting Video Quality Settings 7-39 Troubleshooting Network Cabling 7-40 Where to Go Next 7-41 Troubleshooting the CTS 1300 8-1 Contents 8-1 Managing CTS 1300 Hardware Setup 8-2 Configuring the CTS 1300 Table 8-3 Managing Displays 8-5 Contents OL-13676-05 Cisco TelePresence System ...
... Projector 7-25 Troubleshooting Presentation Devices 7-25 Related Information 7-27 Testing Other Devices 7-28 Auxiliary Control Unit 7-28 CTS 1100 Light 7-28 Digital Media Player 7-29 Troubleshooting Other Devices 7-30 Related Information 7-31 Managing Log Files 7-32...Initiating System Restart 7-39 Troubleshooting Video Quality Settings 7-39 Troubleshooting Network Cabling 7-40 Where to Go Next 7-41 Troubleshooting the CTS 1300 8-1 Contents 8-1 Managing CTS 1300 Hardware Setup 8-2 Configuring the CTS 1300 Table 8-3 Managing Displays 8-5 Contents OL-13676-05 Cisco TelePresence System ...
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...> TelePresence Immersive Endpoints - What's in This Guide • Chapter 7, "Troubleshooting the CTS 1100" • Chapter 8, "Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" • Chapter 10, "Troubleshooting the CTS 3010 and CTS 3210" • Chapter 11, "Monitoring the Cisco TelePresence System" • Appendix A, "Satellite Licenses for the Cisco TelePresence System OL-21845-01 Cisco TelePresence System Administration Guide v Cisco TelePresence System 3000 Series - Cisco TelePresence System 3200 Series - Cisco TelePresence System 1000...
...> TelePresence Immersive Endpoints - What's in This Guide • Chapter 7, "Troubleshooting the CTS 1100" • Chapter 8, "Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" • Chapter 10, "Troubleshooting the CTS 3010 and CTS 3210" • Chapter 11, "Monitoring the Cisco TelePresence System" • Appendix A, "Satellite Licenses for the Cisco TelePresence System OL-21845-01 Cisco TelePresence System Administration Guide v Cisco TelePresence System 3000 Series - Cisco TelePresence System 3200 Series - Cisco TelePresence System 1000...
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... and speaker functionality, use the hardware troubleshooting interface for your Cisco TelePresence system: • Troubleshooting the CTS 500 • Troubleshooting the CTS 500 32" • Troubleshooting the CTS 1000 • Troubleshooting the CTS 1100 Cisco TelePresence System Administration Guide 1-4 OL-21845-01 See the troubleshooting support document for your system. Cameras-When the video cable is not connected or is loose, or when the...
... and speaker functionality, use the hardware troubleshooting interface for your Cisco TelePresence system: • Troubleshooting the CTS 500 • Troubleshooting the CTS 500 32" • Troubleshooting the CTS 1000 • Troubleshooting the CTS 1100 Cisco TelePresence System Administration Guide 1-4 OL-21845-01 See the troubleshooting support document for your system. Cameras-When the video cable is not connected or is loose, or when the...
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... Phone Host Name IP Phone IP Address IP Phone Software Version Setting or Description Cisco TelePresence System model can be one of the following: • CTS 500 • CTS 500 32" • CTS 1000 • CTS 1100 • CTS 1300 • CTS 3000 • CTS 3010 • CTS 3200 • CTS 3210 Indicates the number of high-definition displays for the IP phone as...
... Phone Host Name IP Phone IP Address IP Phone Software Version Setting or Description Cisco TelePresence System model can be one of the following: • CTS 500 • CTS 500 32" • CTS 1000 • CTS 1100 • CTS 1300 • CTS 3000 • CTS 3010 • CTS 3200 • CTS 3210 Indicates the number of high-definition displays for the IP phone as...
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... • Configuring the Cisco TelePresence System, page 3-1 Troubleshoot Platform-specific troubleshooting: • Troubleshooting the CTS 500 • Troubleshooting the CTS 500 32" • Troubleshooting the CTS 1000 • Troubleshooting the CTS 1100 • Troubleshooting the CTS 1300 • Troubleshooting the CTS 3000 and CTS 3200 • Troubleshooting the CTS 3010 and CTS 3210 Monitor • Monitoring the Cisco TelePresence System, page 11-1 2-12 Cisco TelePresence System Administration Guide OL-21845...
... • Configuring the Cisco TelePresence System, page 3-1 Troubleshoot Platform-specific troubleshooting: • Troubleshooting the CTS 500 • Troubleshooting the CTS 500 32" • Troubleshooting the CTS 1000 • Troubleshooting the CTS 1100 • Troubleshooting the CTS 1300 • Troubleshooting the CTS 3000 and CTS 3200 • Troubleshooting the CTS 3010 and CTS 3210 Monitor • Monitoring the Cisco TelePresence System, page 11-1 2-12 Cisco TelePresence System Administration Guide OL-21845...
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... 500 32"" • Chapter 6, "Troubleshooting the CTS 1000" • Chapter 7, "Troubleshooting the CTS 1100" • Chapter 8, "Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" OL-21845-01 Cisco TelePresence System Administration Guide 3-27 Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office - Cisco TelePresence System 1100 - Cisco TelePresence System 3200 Series - Cisco TelePresence System 1300 Series - Cisco TelePresence System 500 Series Where to Go Next Proceed to...
... 500 32"" • Chapter 6, "Troubleshooting the CTS 1000" • Chapter 7, "Troubleshooting the CTS 1100" • Chapter 8, "Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" OL-21845-01 Cisco TelePresence System Administration Guide 3-27 Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office - Cisco TelePresence System 1100 - Cisco TelePresence System 3200 Series - Cisco TelePresence System 1300 Series - Cisco TelePresence System 500 Series Where to Go Next Proceed to...
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... system components: • Managing CTS 1100 Hardware Setup, page 7-2 • Managing Log Files, page 7-32 • Testing Audio, page 7-37 • Testing the Network Connection, page 7-37 • Managing Configuration Issues, page 7-38 • Initiating System Restart, page 7-39 • Troubleshooting Video Quality Settings, page 7-39 • Troubleshooting Network Cabling, page 7-40 OL-21845-01 Cisco TelePresence System...
... system components: • Managing CTS 1100 Hardware Setup, page 7-2 • Managing Log Files, page 7-32 • Testing Audio, page 7-37 • Testing the Network Connection, page 7-37 • Managing Configuration Issues, page 7-38 • Initiating System Restart, page 7-39 • Troubleshooting Video Quality Settings, page 7-39 • Troubleshooting Network Cabling, page 7-40 OL-21845-01 Cisco TelePresence System...
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... interface Hardware Setup features require the use of the displays in this section. 2. Therefore, we recommend the following Cisco TelePresence System components: • Managing Displays, page 7-3 • Testing Cameras, page 7-6 • Testing Speakers, page 7-19 • Testing ...system, check the system displays. See the "Testing Speakers" section on speakers that the displays work by using the Hardware Setup > Displays tests in the meeting room. Managing CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 • Where to Go Next, page 7-41 Managing CTS 1100...
... interface Hardware Setup features require the use of the displays in this section. 2. Therefore, we recommend the following Cisco TelePresence System components: • Managing Displays, page 7-3 • Testing Cameras, page 7-6 • Testing Speakers, page 7-19 • Testing ...system, check the system displays. See the "Testing Speakers" section on speakers that the displays work by using the Hardware Setup > Displays tests in the meeting room. Managing CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 • Where to Go Next, page 7-41 Managing CTS 1100...
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... performed using the Hardware Setup fields. Use the information in the meeting room. Chapter 7 Troubleshooting the CTS 1100 Managing CTS 1100 Hardware Setup Figure 7-1 Figure 7-1 shows the Cisco TelePresence System administration tools that are available to adjust the display for your system: • Selecting the Light Level, page 7-4 • Adjusting Your Display, page 7-4 • Troubleshooting Displays, page 7-5 •...
... performed using the Hardware Setup fields. Use the information in the meeting room. Chapter 7 Troubleshooting the CTS 1100 Managing CTS 1100 Hardware Setup Figure 7-1 Figure 7-1 shows the Cisco TelePresence System administration tools that are available to adjust the display for your system: • Selecting the Light Level, page 7-4 • Adjusting Your Display, page 7-4 • Troubleshooting Displays, page 7-5 •...
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... setting is printed on the screen. Cisco TelePresence System Administrator Guide 7-4 OL-21845-01 Remember, the Color Temperature setting only effects how the local participants see what looks best in the room into consideration. A test image appears on the light bulb. Managing CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 Selecting the Light Level When adjusting...
... setting is printed on the screen. Cisco TelePresence System Administrator Guide 7-4 OL-21845-01 Remember, the Color Temperature setting only effects how the local participants see what looks best in the room into consideration. A test image appears on the light bulb. Managing CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 Selecting the Light Level When adjusting...
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... menu. The Apply button is activated. Troubleshooting Displays Use the information in Table 7-1 to stop the test. OL-21845-01 Cisco TelePresence System Administrator Guide 7-5 Chapter 7 Troubleshooting the CTS 1100 Figure 7-2 Color Temperature Test Screen Managing CTS 1100 Hardware Setup Step 5 Step 6 Select the color temperature of the objects in the camera's focus). See the "Testing Cameras...
... menu. The Apply button is activated. Troubleshooting Displays Use the information in Table 7-1 to stop the test. OL-21845-01 Cisco TelePresence System Administrator Guide 7-5 Chapter 7 Troubleshooting the CTS 1100 Figure 7-2 Color Temperature Test Screen Managing CTS 1100 Hardware Setup Step 5 Step 6 Select the color temperature of the objects in the camera's focus). See the "Testing Cameras...
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... Cover and Leveling the Camera Cisco TelePresence System Administrator Guide 7-6 OL-21845-01 Contact Cisco technical support if you are complete. Testing the CTS 1100 Camera The camera is set up and testing displays, see the Cisco TelePresence System Troubleshooting Guide on the display. The display has no image is centered and in the Cisco TelePresence System 1100 Assembly, Use & Care, and Field...
... Cover and Leveling the Camera Cisco TelePresence System Administrator Guide 7-6 OL-21845-01 Contact Cisco technical support if you are complete. Testing the CTS 1100 Camera The camera is set up and testing displays, see the Cisco TelePresence System Troubleshooting Guide on the display. The display has no image is centered and in the Cisco TelePresence System 1100 Assembly, Use & Care, and Field...
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OL-21845-01 Cisco TelePresence System Administrator Guide 7-7 Figure 7-3 Removing the Camera Cover Cover release screws 206623 Cover release screws Step 2 Place the small spirit level on the top and bottom ... the four black plastic screws on top of the camera assembly 1/4 turn, then remove the camera cover, as shown in Figure 7-3. Chapter 7 Troubleshooting the CTS 1100 Managing CTS 1100 Hardware Setup • Attaching the Large Camera Target to the Easel • Positioning the Table and Starting the Calibration Procedure • Managing Focus Adjustments and...
OL-21845-01 Cisco TelePresence System Administrator Guide 7-7 Figure 7-3 Removing the Camera Cover Cover release screws 206623 Cover release screws Step 2 Place the small spirit level on the top and bottom ... the four black plastic screws on top of the camera assembly 1/4 turn, then remove the camera cover, as shown in Figure 7-3. Chapter 7 Troubleshooting the CTS 1100 Managing CTS 1100 Hardware Setup • Attaching the Large Camera Target to the Easel • Positioning the Table and Starting the Calibration Procedure • Managing Focus Adjustments and...
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...Raise the target supports on top of the large camera target. Unlock and slide the telescoping legs of the camera target is level. Cisco TelePresence System Administrator Guide 7-8 OL-21845-01 Raise and lower the front legs until it is 32 inches (81 cm) above the ground. Raise... the three legs. Lock the legs into place using the leg locks. Managing CTS 1100 Hardware Setup Figure 7-4 Leveling the Camera Assembly Camera rotation screw Level Camera rotation screw Chapter 7 Troubleshooting the CTS 1100 206626 Step 3 Place the small spirit level on the camera and make sure that...
...Raise the target supports on top of the large camera target. Unlock and slide the telescoping legs of the camera target is level. Cisco TelePresence System Administrator Guide 7-8 OL-21845-01 Raise and lower the front legs until it is 32 inches (81 cm) above the ground. Raise... the three legs. Lock the legs into place using the leg locks. Managing CTS 1100 Hardware Setup Figure 7-4 Leveling the Camera Assembly Camera rotation screw Level Camera rotation screw Chapter 7 Troubleshooting the CTS 1100 206626 Step 3 Place the small spirit level on the camera and make sure that...
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...Setup 32 inches 32 inches 206125 Positioning the Table and Starting the Calibration Procedure To correctly position the table and configure the Cisco TelePresence software for use with the CTS 1100 camera: Step 1 Position the table so that it fulfills the following requirements: • The front edge of the ...112 cm) away from the display. • The sides of the table are evenly positioned on each side of the CTS 1100. • The rear edge of the table is between eight and 12 feet (244 and 366 cm) away from the display. OL-21845-01 Cisco TelePresence System Administrator Guide 7-9
...Setup 32 inches 32 inches 206125 Positioning the Table and Starting the Calibration Procedure To correctly position the table and configure the Cisco TelePresence software for use with the CTS 1100 camera: Step 1 Position the table so that it fulfills the following requirements: • The front edge of the ...112 cm) away from the display. • The sides of the table are evenly positioned on each side of the CTS 1100. • The rear edge of the table is between eight and 12 feet (244 and 366 cm) away from the display. OL-21845-01 Cisco TelePresence System Administrator Guide 7-9
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... the Camera Zoom To adjust the zoom and perform initial focus adjustment for the camera, complete the steps in the following procedure. Managing CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 Note The table must be 28 to 32 inches (71 to 81 cm) high; 30 inches (76 cm) is parallel to make...) 18 inches (46 cm) 206615 30 inches (76 cm) between the Easel and Display Display Same distance 20666 Center participant sitting position camera target 7-10 Cisco TelePresence System Administrator Guide OL-21845-01
... the Camera Zoom To adjust the zoom and perform initial focus adjustment for the camera, complete the steps in the following procedure. Managing CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 Note The table must be 28 to 32 inches (71 to 81 cm) high; 30 inches (76 cm) is parallel to make...) 18 inches (46 cm) 206615 30 inches (76 cm) between the Easel and Display Display Same distance 20666 Center participant sitting position camera target 7-10 Cisco TelePresence System Administrator Guide OL-21845-01
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... field, click the Disable radio button. OL-21845-01 Cisco TelePresence System Administrator Guide 7-11 Figure 7-8 Camera Menu Step 6 Step 7 Step 8 Click Start to the Cisco TelePresence System Administration interface. c. b. In the Auto Color Balance field, perform one of a red plus sign in Figure 7-8. Chapter 7 Troubleshooting the CTS 1100 Managing CTS 1100 Hardware Setup Step 3 Step 4 Step 5 Using a supported Internet...
... field, click the Disable radio button. OL-21845-01 Cisco TelePresence System Administrator Guide 7-11 Figure 7-8 Camera Menu Step 6 Step 7 Step 8 Click Start to the Cisco TelePresence System Administration interface. c. b. In the Auto Color Balance field, perform one of a red plus sign in Figure 7-8. Chapter 7 Troubleshooting the CTS 1100 Managing CTS 1100 Hardware Setup Step 3 Step 4 Step 5 Using a supported Internet...
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..., Canada or Mexico) and there is reduced. Click Apply to adjust the camera. 7-12 Cisco TelePresence System Administrator Guide OL-21845-01 b. If you use an electronic ballast instead of the camera. Managing CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 Note If you can click the Disable radio button in the 50 Hz Flicker Reduction...
..., Canada or Mexico) and there is reduced. Click Apply to adjust the camera. 7-12 Cisco TelePresence System Administrator Guide OL-21845-01 b. If you use an electronic ballast instead of the camera. Managing CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 Note If you can click the Disable radio button in the 50 Hz Flicker Reduction...
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... the edge of the display screen. Adjust the camera zoom by completing the following steps: a. OL-21845-01 Cisco TelePresence System Administrator Guide 7-13 Chapter 7 Troubleshooting the CTS 1100 Figure 7-10 Camera Adjustment Screws Left adjust screw Camera rotation screw Right adjust screw Camera rotation screw Managing... CTS 1100 Hardware Setup 206627 Up/down adjustment. b. After you adjust the zoom, make any required adjustments to the right and left....
... the edge of the display screen. Adjust the camera zoom by completing the following steps: a. OL-21845-01 Cisco TelePresence System Administrator Guide 7-13 Chapter 7 Troubleshooting the CTS 1100 Figure 7-10 Camera Adjustment Screws Left adjust screw Camera rotation screw Right adjust screw Camera rotation screw Managing... CTS 1100 Hardware Setup 206627 Up/down adjustment. b. After you adjust the zoom, make any required adjustments to the right and left....