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.... and/or its affiliates in the document are not intended to be found at www.cisco.com/go/trademarks. Any use of Cisco Systems, Inc. Cisco TelePresence System Administration Guide © 2011 Cisco Systems, Inc. and other company. (1005R) Any Internet Protocol (IP) addresses and phone ...part of UCB's public domain version of California. Copyright © 1981, Regents of the University of the UNIX operating system. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR ...
.... and/or its affiliates in the document are not intended to be found at www.cisco.com/go/trademarks. Any use of Cisco Systems, Inc. Cisco TelePresence System Administration Guide © 2011 Cisco Systems, Inc. and other company. (1005R) Any Internet Protocol (IP) addresses and phone ...part of UCB's public domain version of California. Copyright © 1981, Regents of the University of the UNIX operating system. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR ...
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... explains what to do and provides OK and Cancel buttons to manage frequently used subjects within the online help describes the Cisco TelePresence System Administration graphical user interface (GUI). Click Remove to locate specific information. You can type a keyword to delete from Favorites. Click on a subject in the upper right corner of online help...
... explains what to do and provides OK and Cancel buttons to manage frequently used subjects within the online help describes the Cisco TelePresence System Administration graphical user interface (GUI). Click Remove to locate specific information. You can type a keyword to delete from Favorites. Click on a subject in the upper right corner of online help...
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... Device Information area contains details about the settings that were configured in the Device Information fields. The information in Table 2-1 describes setting descriptions in the CTS and the Cisco Unified CM. Note The Cisco TelePresence System device type must be specifically selected before you can upgrade to CTS Software Release 1.7.0 and later releases. OL-21845-01...
... Device Information area contains details about the settings that were configured in the Device Information fields. The information in Table 2-1 describes setting descriptions in the CTS and the Cisco Unified CM. Note The Cisco TelePresence System device type must be specifically selected before you can upgrade to CTS Software Release 1.7.0 and later releases. OL-21845-01...
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... • Configuring the Cisco TelePresence System, page 3-1 Troubleshoot Platform-specific troubleshooting: • Troubleshooting the CTS 500 • Troubleshooting the CTS 500 32" • Troubleshooting the CTS 1000 • Troubleshooting the CTS 1100 • Troubleshooting the CTS 1300 • Troubleshooting the CTS 3000 and CTS 3200 • Troubleshooting the CTS 3010 and CTS 3210 Monitor • Monitoring the Cisco TelePresence System, page 11-1 2-12 Cisco TelePresence System Administration Guide OL-21845...
... • Configuring the Cisco TelePresence System, page 3-1 Troubleshoot Platform-specific troubleshooting: • Troubleshooting the CTS 500 • Troubleshooting the CTS 500 32" • Troubleshooting the CTS 1000 • Troubleshooting the CTS 1100 • Troubleshooting the CTS 1300 • Troubleshooting the CTS 3000 and CTS 3200 • Troubleshooting the CTS 3010 and CTS 3210 Monitor • Monitoring the Cisco TelePresence System, page 11-1 2-12 Cisco TelePresence System Administration Guide OL-21845...
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... 3-7 Network Settings Syslog Address Note You must have a VLAN membership ID before it can proceed with a Cisco Unified IP phone, as shown in this field. Cisco Unified Communications Manager Settings Chapter 3 Configuring the Cisco TelePresence System Administrative VLAN ID The CTS must also configure the External Syslog Address in the Product Specific Configuration Layout field for your...
... 3-7 Network Settings Syslog Address Note You must have a VLAN membership ID before it can proceed with a Cisco Unified IP phone, as shown in this field. Cisco Unified Communications Manager Settings Chapter 3 Configuring the Cisco TelePresence System Administrative VLAN ID The CTS must also configure the External Syslog Address in the Product Specific Configuration Layout field for your...
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... from the drop-down menu. Choose from the following : • Cisco TelePresence 500 • Cisco TelePresence 1000 • Cisco TelePresence 1100 • Cisco TelePresence 1300 • Cisco TelePresence 3000 • Cisco TelePresence 3010 • Cisco TelePresence 3200 • Cisco TelePresence 3210 Note You must select the CTS device type specifically to upgrade your area of the week that the Cisco TelePresence system display remains off by default. Choose from the following : •...
... from the drop-down menu. Choose from the following : • Cisco TelePresence 500 • Cisco TelePresence 1000 • Cisco TelePresence 1100 • Cisco TelePresence 1300 • Cisco TelePresence 3000 • Cisco TelePresence 3010 • Cisco TelePresence 3200 • Cisco TelePresence 3210 Note You must select the CTS device type specifically to upgrade your area of the week that the Cisco TelePresence system display remains off by default. Choose from the following : •...
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... is connected but there is no video If the call is not working . See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more of supporting the features in immediately. Two devices are displayed: CTS and Cisco Unified IP Phone. 3. Click on how these features were configured in a specific room. Scroll down to the...
... is connected but there is no video If the call is not working . See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more of supporting the features in immediately. Two devices are displayed: CTS and Cisco Unified IP Phone. 3. Click on how these features were configured in a specific room. Scroll down to the...
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... seconds after the video signal is removed. Testing Other Devices Use the Other Devices Tab to XGA/60 at 1024 x 768/60 Hz. See the Optional Hardware section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information... Cisco TelePresence System for more system troubleshooting information, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. There is no image and a Bulb icon appears on the CTS main display. Most CTS devices that it takes a device to shut down . See the Product Specific ...
... seconds after the video signal is removed. Testing Other Devices Use the Other Devices Tab to XGA/60 at 1024 x 768/60 Hz. See the Optional Hardware section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information... Cisco TelePresence System for more system troubleshooting information, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. There is no image and a Bulb icon appears on the CTS main display. Most CTS devices that it takes a device to shut down . See the Product Specific ...
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... to end the test. 4-34 Cisco TelePresence System Administration Guide OL-21845-01 Click the Other Devices radio button. Click the Refresh On/Off Status button to the five port numbers of each port. Choose Troubleshooting > Hardware Setup. Or Click Select All to select a specific port number. Figure 4-17 CTS 500 ACU Testing Step 5 Step...
... to end the test. 4-34 Cisco TelePresence System Administration Guide OL-21845-01 Click the Other Devices radio button. Click the Refresh On/Off Status button to the five port numbers of each port. Choose Troubleshooting > Hardware Setup. Or Click Select All to select a specific port number. Figure 4-17 CTS 500 ACU Testing Step 5 Step...
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...CTS 500 shroud light does not function properly. The Auxiliary Control Unit option is not checked in the Optional Hardware Devices box of a call . See the Product Specific Configuration Layout section of time that the Secondary Audio Input Source setting matches the physical cabling. • When set to 15 seconds after the video...counts down the remaining time to shut down in and out of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information. Table 4-8 Troubleshooting Other Devices Problem Possible Cause Possible ...
...CTS 500 shroud light does not function properly. The Auxiliary Control Unit option is not checked in the Optional Hardware Devices box of a call . See the Product Specific Configuration Layout section of time that the Secondary Audio Input Source setting matches the physical cabling. • When set to 15 seconds after the video...counts down the remaining time to shut down in and out of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information. Table 4-8 Troubleshooting Other Devices Problem Possible Cause Possible ...
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... Detailed Message Reports. Generate Detailed Message Reports To see details for that describes the SIP request messages or method. 4-42 Cisco TelePresence System Administration Guide OL-21845-01 Use the information in the following : a. The Filter button is activated. Select the message type...of the window. Enter the filter where the SIP Message Type is by the Cisco TelePresence System Administration software. Managing Log Files Chapter 4 Troubleshooting the CTS 500 Step 3 Step 4 View a specific type of message in the SIP log file by doing the following sections to ...
... Detailed Message Reports. Generate Detailed Message Reports To see details for that describes the SIP request messages or method. 4-42 Cisco TelePresence System Administration Guide OL-21845-01 Use the information in the following : a. The Filter button is activated. Select the message type...of the window. Enter the filter where the SIP Message Type is by the Cisco TelePresence System Administration software. Managing Log Files Chapter 4 Troubleshooting the CTS 500 Step 3 Step 4 View a specific type of message in the SIP log file by doing the following sections to ...
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...seconds after the video signal is removed. Most CTS devices that support PiP shut down in to the Cisco TelePresence System Administration interface. See the Product Specific Configuration Layout section ...Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information about setting up and testing presentation devices, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on the CTS 3000 and CTS...
...seconds after the video signal is removed. Most CTS devices that support PiP shut down in to the Cisco TelePresence System Administration interface. See the Product Specific Configuration Layout section ...Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information about setting up and testing presentation devices, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. • For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on the CTS 3000 and CTS...
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... CTS 1000 Hardware Setup Chapter 6 Troubleshooting the CTS 1000 Step 3 Step 4 Step 5 Step 6 Click the Other Devices radio button. The Auxiliary Control Unit (Current Status) is plugged in to select all ports (and all light units) or Select None. Or b. f. The console displays the status of the light. Click Select All to the Cisco TelePresence System Administration...
... CTS 1000 Hardware Setup Chapter 6 Troubleshooting the CTS 1000 Step 3 Step 4 Step 5 Step 6 Click the Other Devices radio button. The Auxiliary Control Unit (Current Status) is plugged in to select all ports (and all light units) or Select None. Or b. f. The console displays the status of the light. Click Select All to the Cisco TelePresence System Administration...
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... not the active presenter, it will not ask to see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. OL-21845-01 Cisco TelePresence System Administration Guide 6-29 When a CTS goes on hold and the presentation will be wrong. • ...Specific Configuration Layout section of a call . Presentation Devices • Local presentation audio is active, both in would always ask to 15 seconds after the video signal is only active outside of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System ...
... not the active presenter, it will not ask to see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. OL-21845-01 Cisco TelePresence System Administration Guide 6-29 When a CTS goes on hold and the presentation will be wrong. • ...Specific Configuration Layout section of a call . Presentation Devices • Local presentation audio is active, both in would always ask to 15 seconds after the video signal is only active outside of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System ...
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...Managing Log Files Chapter 6 Troubleshooting the CTS 1000 Step 5 Step 6 Step 7 - Other/Unknown Select the Download existing log files radio button. The following : a. Click Save to send the gzip file to Cisco technicians to view the current Session Initiation...specific type of messages to establish a call or session between components in the field provided. Enter the filter where the SIP Message Type is activated. The Filter button is activated. You can use the First, Previous, Next, and Last buttons to open or save the file. Or 6-32 Cisco TelePresence System...
...Managing Log Files Chapter 6 Troubleshooting the CTS 1000 Step 5 Step 6 Step 7 - Other/Unknown Select the Download existing log files radio button. The following : a. Click Save to send the gzip file to Cisco technicians to view the current Session Initiation...specific type of messages to establish a call or session between components in the field provided. Enter the filter where the SIP Message Type is activated. The Filter button is activated. You can use the First, Previous, Next, and Last buttons to open or save the file. Or 6-32 Cisco TelePresence System...
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.... Possible Solution Replace the projector bulb. See the Product Specific Configuration Layout section of time that presentation device. OL-21845-01 Cisco TelePresence System Administrator Guide 7-27 Most CTS devices that have black boxes associated with the auxiliary control take 5 minutes to shut down depends on the CTS main display. Devices on -screen timer counts down...
.... Possible Solution Replace the projector bulb. See the Product Specific Configuration Layout section of time that presentation device. OL-21845-01 Cisco TelePresence System Administrator Guide 7-27 Most CTS devices that have black boxes associated with the auxiliary control take 5 minutes to shut down depends on the CTS main display. Devices on -screen timer counts down...
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...5 Log in to end the test. Or b. Click Stop to the Cisco TelePresence System Administration interface. Click the Other Devices radio button. Managing CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 Testing Other Devices Use the Other Devices Tab to check the following ...a specific port number. Check a box to the five port numbers of the Auxiliary Control Unit, Ports 1 through 5. CTS 1100 Light Each CTS 1100 has a built-in the Testing box. The Auxiliary Control Unit (Current Status) is highlighted. 7-28 Cisco TelePresence System Administrator...
...5 Log in to end the test. Or b. Click Stop to the Cisco TelePresence System Administration interface. Click the Other Devices radio button. Managing CTS 1100 Hardware Setup Chapter 7 Troubleshooting the CTS 1100 Testing Other Devices Use the Other Devices Tab to check the following ...a specific port number. Check a box to the five port numbers of the Auxiliary Control Unit, Ports 1 through 5. CTS 1100 Light Each CTS 1100 has a built-in the Testing box. The Auxiliary Control Unit (Current Status) is highlighted. 7-28 Cisco TelePresence System Administrator...
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... Cisco.com. OL-21845-01 Cisco TelePresence System Administrator Guide 7-31 Presentation device functionality is no longer a video signal to shut-down in would always ask to function. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information about setting up and testing other devices, see the Cisco TelePresence System...
... Cisco.com. OL-21845-01 Cisco TelePresence System Administrator Guide 7-31 Presentation device functionality is no longer a video signal to shut-down in would always ask to function. See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information about setting up and testing other devices, see the Cisco TelePresence System...
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...Previous, Next, and Last buttons to navigate through the message list with a SIP message: 7-34 Cisco TelePresence System Administrator Guide OL-21845-01 Generate Detailed Message Reports To see additional details associated with the Navigating Long ... network and ultimately to open or save the file. Select the SIP Messages tab. View a specific type of the type you to establish a call or session between components in the field provided.... Problem Type Drop-Down Menu Chapter 7 Troubleshooting the CTS 1100 Step 5 Step 6 Step 7 Select the Download existing log files radio button.
...Previous, Next, and Last buttons to navigate through the message list with a SIP message: 7-34 Cisco TelePresence System Administrator Guide OL-21845-01 Generate Detailed Message Reports To see additional details associated with the Navigating Long ... network and ultimately to open or save the file. Select the SIP Messages tab. View a specific type of the type you to establish a call or session between components in the field provided.... Problem Type Drop-Down Menu Chapter 7 Troubleshooting the CTS 1100 Step 5 Step 6 Step 7 Select the Download existing log files radio button.
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...: • Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System Troubleshooting Guide 8-58 Cisco TelePresence System Administration Guide OL-21845-01 See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information about controlling presentation devices and associated displays. Replace the projector bulb. Most CTS devices...
...: • Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System Troubleshooting Guide 8-58 Cisco TelePresence System Administration Guide OL-21845-01 See the Product Specific Configuration Layout section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information about controlling presentation devices and associated displays. Replace the projector bulb. Most CTS devices...