User Manual
Page 99
...press the OK button. No. #001 #003 #005 #012 #017 #018 #022 #037 #059 #085 #099 Cause Action Document is jammed in the ADF. The document is no paper in black & white. Document is cleared, redo the operation. Divide the document or set to cancel transmission of the registered names, then... press the OK button. No answer. There is jammed in the ADF. Contact the recipient and have the recipient check ...
...press the OK button. No. #001 #003 #005 #012 #017 #018 #022 #037 #059 #085 #099 Cause Action Document is jammed in the ADF. The document is no paper in black & white. Document is cleared, redo the operation. Divide the document or set to cancel transmission of the registered names, then... press the OK button. No answer. There is jammed in the ADF. Contact the recipient and have the recipient check ...
Troubleshooting Guide
Page 2
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting Guide
Page 4
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide
Page 19
Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on the LCD by searching a Support Code. Note You can confirm the actions against errors with Support Codes on your computer or on how to remove the jammed paper, refer to Search Click Here to Support Code List (When Paper Is Jammed). Paper Jams When paper is jammed, a troubleshooting message is displayed automatically.
Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on the LCD by searching a Support Code. Note You can confirm the actions against errors with Support Codes on your computer or on how to remove the jammed paper, refer to Search Click Here to Support Code List (When Paper Is Jammed). Paper Jams When paper is jammed, a troubleshooting message is displayed automatically.
Troubleshooting Guide
Page 20
Take the appropriate action described in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed on the computer screen or the LCD. • When a Support Code and a message are displayed on the computer screen: • When a ...
Take the appropriate action described in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed on the computer screen or the LCD. • When a Support Code and a message are displayed on the computer screen: • When a ...
Troubleshooting Guide
Page 58
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide
Page 61
Click Here to Support Code List (When Paper Is Jammed). Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on the LCD by searching a Support Code. Note You can confirm the actions against errors with Support Codes on your computer or on how to remove the jammed paper, refer to Search
Click Here to Support Code List (When Paper Is Jammed). Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on the LCD by searching a Support Code. Note You can confirm the actions against errors with Support Codes on your computer or on how to remove the jammed paper, refer to Search
Troubleshooting Guide
Page 141
... against errors with Support Codes, refer to Support Code List. Take the appropriate action described in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed on the computer screen or the LCD. • When a Support Code and a message are displayed on the computer screen: •...
... against errors with Support Codes, refer to Support Code List. Take the appropriate action described in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed on the computer screen or the LCD. • When a Support Code and a message are displayed on the computer screen: •...
Troubleshooting Guide
Page 150
...countermeasures to clear them. Select Stop in the display on your PictBridge compliant device. * To resume printing, you are indicated on Canon-brand PictBridge compliant devices. Check the Support Code on the LCD and take the appropriate action to the instruction manual of selecting Continue... press the OK button on the machine instead of the device. Error Message on the PictBridge Compliant Device "Printer in use" "No paper" "Paper Error" "Paper jam" "Printer cover open it and select Stop in the display on your PictBridge compliant device. * To resume printing, you want to...
...countermeasures to clear them. Select Stop in the display on your PictBridge compliant device. * To resume printing, you are indicated on Canon-brand PictBridge compliant devices. Check the Support Code on the LCD and take the appropriate action to the instruction manual of selecting Continue... press the OK button on the machine instead of the device. Error Message on the PictBridge Compliant Device "Printer in use" "No paper" "Paper Error" "Paper jam" "Printer cover open it and select Stop in the display on your PictBridge compliant device. * To resume printing, you want to...
Troubleshooting Guide
Page 154
B200 C000 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
B200 C000 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
Troubleshooting Guide
Page 155
.... • If you can see the jammed paper at the paper output slot: 1300 • If the paper is jammed when automatic duplex printing: 1304 • If the paper loaded in the cassette (upper) is jammed: 1311 • If the paper loaded in the cassette (lower) is jammed: 1312 • If the paper is jammed as the machine pulled in the...
.... • If you can see the jammed paper at the paper output slot: 1300 • If the paper is jammed when automatic duplex printing: 1304 • If the paper loaded in the cassette (upper) is jammed: 1311 • If the paper loaded in the cassette (lower) is jammed: 1312 • If the paper is jammed as the machine pulled in the...
Troubleshooting Guide
Page 156
... it correctly. Action If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. Pull the paper out slowly. Note If you cannot remove the jammed paper from the paper output slot, remove the paper from inside the Machine 2. Reprint if necessary. If...
... it correctly. Action If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. Pull the paper out slowly. Note If you cannot remove the jammed paper from the paper output slot, remove the paper from inside the Machine 2. Reprint if necessary. If...
Troubleshooting Guide
Page 157
... The power cannot be turned off the machine. 1. Pull out the rear cover. 2. If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before disconnecting the power cord. Detach the rear cover. Lift up the transport unit cover..., then pull it out. 3. Action If the paper is jammed when performing automatic duplex printing. Pull out the paper slowly. Make sure if the machine completed sending or receiving all the faxes stored in the machine's memory are stored ...
... The power cannot be turned off the machine. 1. Pull out the rear cover. 2. If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before disconnecting the power cord. Detach the rear cover. Lift up the transport unit cover..., then pull it out. 3. Action If the paper is jammed when performing automatic duplex printing. Pull out the paper slowly. Make sure if the machine completed sending or receiving all the faxes stored in the machine's memory are stored ...
Troubleshooting Guide
Page 159
If you are using the paper suited for printing and are loading it after removing the paper, contact the service center. Note When reloading the paper, confirm that you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets. Attach the cassettes to the machine, then press the OK button. 8. If the paper is not loaded properly in the cassette, remove the paper, then reload it correctly. 9.
If you are using the paper suited for printing and are loading it after removing the paper, contact the service center. Note When reloading the paper, confirm that you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets. Attach the cassettes to the machine, then press the OK button. 8. If the paper is not loaded properly in the cassette, remove the paper, then reload it correctly. 9.
Troubleshooting Guide
Page 160
... printing, press the Stop button to cancel print jobs before disconnecting the power cord. Action If the paper loaded in the cassette (upper) is jammed. Important The power cannot be turned off the machine. 1. Pull out the rear cover. 2. Lift up the transport unit cover, then pull it... out. 3. 1311 Cause The paper loaded in the cassette (upper) is jammed, remove the paper following the procedure below. Make sure if the machine completed sending or receiving all the faxes stored in the machine's memory...
... printing, press the Stop button to cancel print jobs before disconnecting the power cord. Action If the paper loaded in the cassette (upper) is jammed. Important The power cannot be turned off the machine. 1. Pull out the rear cover. 2. Lift up the transport unit cover, then pull it... out. 3. 1311 Cause The paper loaded in the cassette (upper) is jammed, remove the paper following the procedure below. Make sure if the machine completed sending or receiving all the faxes stored in the machine's memory...
Troubleshooting Guide
Page 161
... not loaded properly in step 3: 6. If you are using the paper suited for printing and are loading it after removing the paper, contact the service center. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the machine. Attach the rear...
... not loaded properly in step 3: 6. If you are using the paper suited for printing and are loading it after removing the paper, contact the service center. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the machine. Attach the rear...
Troubleshooting Guide
Page 163
... for printing and are loading it after removing the paper, contact the service center. Attach the cassettes to remove the paper out in the cassette, remove the paper, then reload it correctly. 7. If the paper is not loaded properly in step 2: 4. Detach the lower and upper cassettes. 5. If you... were not able to the machine, then press the OK button. Pull out the paper slowly. 6. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets.
... for printing and are loading it after removing the paper, contact the service center. Attach the cassettes to remove the paper out in the cassette, remove the paper, then reload it correctly. 7. If the paper is not loaded properly in step 2: 4. Detach the lower and upper cassettes. 5. If you... were not able to the machine, then press the OK button. Pull out the paper slowly. 6. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets.
Troubleshooting Guide
Page 166
Note When reloading the paper, confirm that you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets. Attach the cassettes to the machine, then press the OK button. If you are using the paper suited for printing and are loading it after removing the paper, contact the service center. If the paper is not loaded properly in the cassette, remove the paper, then reload it correctly. 9. 8.
Note When reloading the paper, confirm that you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets. Attach the cassettes to the machine, then press the OK button. If you are using the paper suited for printing and are loading it after removing the paper, contact the service center. If the paper is not loaded properly in the cassette, remove the paper, then reload it correctly. 9. 8.
Troubleshooting Guide
Page 172
...If the message about paper jam is displayed on the LCD of the machine or on the computer screen when you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing all the jammed paper is torn, a piece of paper remain in the queue ...are loading it remains. • Does the piece of paper remain under the print head holder? ...
...If the message about paper jam is displayed on the LCD of the machine or on the computer screen when you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing all the jammed paper is torn, a piece of paper remain in the queue ...are loading it remains. • Does the piece of paper remain under the print head holder? ...
Troubleshooting Guide
Page 176
After carrying out the above measures, press the OK button to print on it, the paper jam will occur. • Align the paper guides with the both edges of the paper when you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), or... the cassette (upper). Action Take the corresponding actions below. • Load paper in the cassette (upper). • Load paper in the cassette (upper). • The paper source is incorrect. • Paper is not loaded properly. Important If you load paper. The small size photo paper such as 4" x 6" (10 x 15 cm) or 5" x 7"...
After carrying out the above measures, press the OK button to print on it, the paper jam will occur. • Align the paper guides with the both edges of the paper when you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), or... the cassette (upper). Action Take the corresponding actions below. • Load paper in the cassette (upper). • Load paper in the cassette (upper). • The paper source is incorrect. • Paper is not loaded properly. Important If you load paper. The small size photo paper such as 4" x 6" (10 x 15 cm) or 5" x 7"...