Network Setup Troubleshooting
Page 2
... Point Name/Network Name (SSID), Security Protocol (encryption standard), and Network Key The Machine is Not Detected after setup, refer to the onscreen manual: Basic Guide/Advanced Guide. Instructions as notes for Macintosh users. Screens are used ... Description for your access point or application software. ENGLISH Network Setup Troubleshooting This manual mainly describes problems you encounter a problem after the Network Environment is Displayed P.6 Reference Information Configuring Wireless LAN Settings Manually Restoring the Machine's Default LAN Settings to ...
... Point Name/Network Name (SSID), Security Protocol (encryption standard), and Network Key The Machine is Not Detected after setup, refer to the onscreen manual: Basic Guide/Advanced Guide. Instructions as notes for Macintosh users. Screens are used ... Description for your access point or application software. ENGLISH Network Setup Troubleshooting This manual mainly describes problems you encounter a problem after the Network Environment is Displayed P.6 Reference Information Configuring Wireless LAN Settings Manually Restoring the Machine's Default LAN Settings to ...
Network Setup Troubleshooting
Page 6
To print the Network Configuration Page, press the Maintenance button 11 times to display the screen shown to a network, perform setup again by following the procedures from "6 Set Up a Wireless Connection" in the printed manual: Getting Started. Disable the privacy separator feature. • For details on how to change the settings of the...
To print the Network Configuration Page, press the Maintenance button 11 times to display the screen shown to a network, perform setup again by following the procedures from "6 Set Up a Wireless Connection" in the printed manual: Getting Started. Disable the privacy separator feature. • For details on how to change the settings of the...
Network Setup Troubleshooting
Page 7
... to computers, printers or other devices connected to the network. • Privacy separator feature A function to prevent communication between multiple wireless devices (such as computers and printers) connected to Active. Set the access point to accept the IP address of the machine. ... A function to allow or block traffic from "6 Set Up a Wireless Connection" in the printed manual: Getting Started. WPS WCN Additional Computers Setup Refer to the troubleshooting tip below only when configuring wireless settings by following the procedures from network devices with the access point or...
... to computers, printers or other devices connected to the network. • Privacy separator feature A function to prevent communication between multiple wireless devices (such as computers and printers) connected to Active. Set the access point to accept the IP address of the machine. ... A function to allow or block traffic from "6 Set Up a Wireless Connection" in the printed manual: Getting Started. WPS WCN Additional Computers Setup Refer to the troubleshooting tip below only when configuring wireless settings by following the procedures from network devices with the access point or...
Network Setup Troubleshooting
Page 8
Wait for a while, then configure the settings again. ENGLISH Problems during Network Setup Glossary • IP address A numerical identification assigned to each computer or network device connected to a network. • IP address filtering A function to allow or ... devices with the access point or contact its manufacturer. • For the procedure to configure WPS settings of the machine, refer to "Wireless Setup Using WPS (Wi-Fi Protected Setup)" in the printed manual: Getting Started. • When using an access point that does not support WPS, configure the settings by referring...
Wait for a while, then configure the settings again. ENGLISH Problems during Network Setup Glossary • IP address A numerical identification assigned to each computer or network device connected to a network. • IP address filtering A function to allow or ... devices with the access point or contact its manufacturer. • For the procedure to configure WPS settings of the machine, refer to "Wireless Setup Using WPS (Wi-Fi Protected Setup)" in the printed manual: Getting Started. • When using an access point that does not support WPS, configure the settings by referring...
Network Setup Troubleshooting
Page 9
A 3 Click Manual Setup (B). • The Manual Setup screen is assigned to the computer. Other Troubleshooting Tips Reference Information Forgotten or Do Not Know the Access Point Name/Network Name (SSID), Security Protocol (... access point settings. • For details on how to check the settings of the following steps according to the selected Encryption Method (security protocol). Configuring Wireless LAN Settings Manually Action Enter the access point name/network name (SSID) and security setting (WEP, WPA, etc.) directly. E Disable Go to . 2 When the Confirm...
A 3 Click Manual Setup (B). • The Manual Setup screen is assigned to the computer. Other Troubleshooting Tips Reference Information Forgotten or Do Not Know the Access Point Name/Network Name (SSID), Security Protocol (... access point settings. • For details on how to check the settings of the following steps according to the selected Encryption Method (security protocol). Configuring Wireless LAN Settings Manually Action Enter the access point name/network name (SSID) and security setting (WEP, WPA, etc.) directly. E Disable Go to . 2 When the Confirm...
Network Setup Troubleshooting
Page 10
... the network key in the screen. Letters are case sensitive. Click Connect. • After that, follow the on-screen instructions to . 7 The Manual Setup screen returns. Letters are case sensitive. Select Hex when it is 10 or 26 characters (digits). 4 Select Key ID (I WPA/WPA2 Disable F H ...and AirPort. 5 Select Authentication (J), then click OK (K). Change the encryption type to something other than IEEE802.11n, then configure wireless LAN settings again. Selecting other than TKIP or change the standard to something other key numbers will disable the connection between 8...
... the network key in the screen. Letters are case sensitive. Click Connect. • After that, follow the on-screen instructions to . 7 The Manual Setup screen returns. Letters are case sensitive. Select Hex when it is 10 or 26 characters (digits). 4 Select Key ID (I WPA/WPA2 Disable F H ...and AirPort. 5 Select Authentication (J), then click OK (K). Change the encryption type to something other than IEEE802.11n, then configure wireless LAN settings again. Selecting other than TKIP or change the standard to something other key numbers will disable the connection between 8...
Network Setup Troubleshooting
Page 11
...8226; The screen shown to the default state. • Perform setup again by following the procedures from "6 Set Up a Wireless Connection" in the printed manual: Getting Started. Restoring the Machine's Default LAN Settings to Perform Setup Again Action Follow the procedure below to restore LAN settings of ...the machine is now restored to the right appears. 2 Press the Black button or the Color button. Wireless LAN SSID Data encryption TCP/IP settings Inactive ...
...8226; The screen shown to the default state. • Perform setup again by following the procedures from "6 Set Up a Wireless Connection" in the printed manual: Getting Started. Restoring the Machine's Default LAN Settings to Perform Setup Again Action Follow the procedure below to restore LAN settings of ...the machine is now restored to the right appears. 2 Press the Black button or the Color button. Wireless LAN SSID Data encryption TCP/IP settings Inactive ...
Network Setup Troubleshooting
Page 12
... in an open space with as few obstacles as possible. Check 5 Is the wireless LAN setup cable connected properly? • The wireless LAN setup cable is there a microwave oven, refrigerator, etc. Connect the wireless LAN setup cable properly. • For the connection procedure, refer to always allow access. If...Internet and corporate networks safely. nearby? Leave some space between the installation location and a microwave oven, refrigerator, etc. so that Canon software is already turned on, turn it off, then turn it back on how to change the operating mode of the access ...
... in an open space with as few obstacles as possible. Check 5 Is the wireless LAN setup cable connected properly? • The wireless LAN setup cable is there a microwave oven, refrigerator, etc. Connect the wireless LAN setup cable properly. • For the connection procedure, refer to always allow access. If...Internet and corporate networks safely. nearby? Leave some space between the installation location and a microwave oven, refrigerator, etc. so that Canon software is already turned on, turn it off, then turn it back on how to change the operating mode of the access ...
MP495 series Getting Started
Page 66
...the FINE Cartridges installed. The necessary amount of hard disk The necessary amount of 1/4800 inch at USB 1.1. *2 Setup possible through Easy setup, WPS (Wi-Fi Protected Setup) or WCN (Windows Connect Now). CD-ROM Drive Required Required Display SVGA 800 x 600 XGA 1024 x 768 ... Scanner driver TWAIN/WIA (for 5 years after production has stopped. 64 Canon FINE Cartridge Total 1472 nozzles (BK 320 nozzles, C/M/Y each 16 bit/8 bit) Network Specifications Communication protocol TCP/IP Wireless LAN Supported Standards: IEEE802.11n/IEEE802.11g/IEEE802.11b Frequency bandwidth: 2.4GHz...
...the FINE Cartridges installed. The necessary amount of hard disk The necessary amount of 1/4800 inch at USB 1.1. *2 Setup possible through Easy setup, WPS (Wi-Fi Protected Setup) or WCN (Windows Connect Now). CD-ROM Drive Required Required Display SVGA 800 x 600 XGA 1024 x 768 ... Scanner driver TWAIN/WIA (for 5 years after production has stopped. 64 Canon FINE Cartridge Total 1472 nozzles (BK 320 nozzles, C/M/Y each 16 bit/8 bit) Network Specifications Communication protocol TCP/IP Wireless LAN Supported Standards: IEEE802.11n/IEEE802.11g/IEEE802.11b Frequency bandwidth: 2.4GHz...
Manual
Page 5
...is not operated for wireless LAN access point during setup and when connecting to the access point. (9) Operation Panel Use to change the settings of 759 pages (7) Platen Glass Load an original to copy or scan. (8) Wi-Fi lamp Lights or flashes blue to indicate the wireless LAN status. To ... machine with a computer. See Operation Panel . Rear View (10) USB Port Plug in the supplied power cord. Flashes: Printing or scanning over wireless LAN. Also flashes while searching for about 5 minutes. Note The LED and lamps on the Operation Panel other than the POWER lamp will go out...
...is not operated for wireless LAN access point during setup and when connecting to the access point. (9) Operation Panel Use to change the settings of 759 pages (7) Platen Glass Load an original to copy or scan. (8) Wi-Fi lamp Lights or flashes blue to indicate the wireless LAN status. To ... machine with a computer. See Operation Panel . Rear View (10) USB Port Plug in the supplied power cord. Flashes: Printing or scanning over wireless LAN. Also flashes while searching for about 5 minutes. Note The LED and lamps on the Operation Panel other than the POWER lamp will go out...
Manual
Page 10
Scans the print head alignment sheet to "Troubleshooting" in the on-screen manual: Advanced Guide . Prints the wireless LAN setup information. Configures the wireless LAN using the WPS (Wi-Fi Protected Setup) PIN code method. e.g. If an error code with P appears, an error that requires contacting the service center may have occurred. For details, refer...
Scans the print head alignment sheet to "Troubleshooting" in the on-screen manual: Advanced Guide . Prints the wireless LAN setup information. Configures the wireless LAN using the WPS (Wi-Fi Protected Setup) PIN code method. e.g. If an error code with P appears, an error that requires contacting the service center may have occurred. For details, refer...
Manual
Page 616
... quality is not satisfactory, if printing is in the correct position and orientation on the Platen Glass. Refer to your setup manual or the Network Setup Troubleshooting and take the actions described below. Check the position and direction of the original loaded on the Platen Glass. Make...Make sure that the print head alignment sheet is not connected with the computer. The function for at least 5 seconds with a USB cable or over a wireless LAN. (LED display) E, 5, 0 Scanning the print head alignment sheet has failed. An Error Code Is Displayed on the LED Page 616 of 759 pages...
... quality is not satisfactory, if printing is in the correct position and orientation on the Platen Glass. Refer to your setup manual or the Network Setup Troubleshooting and take the actions described below. Check the position and direction of the original loaded on the Platen Glass. Make...Make sure that the print head alignment sheet is not connected with the computer. The function for at least 5 seconds with a USB cable or over a wireless LAN. (LED display) E, 5, 0 Scanning the print head alignment sheet has failed. An Error Code Is Displayed on the LED Page 616 of 759 pages...
Manual
Page 721
Encryption Method Select the encryption method used over the wireless LAN. If a WEP key has not been set, the WEP Details dialog box is displayed automatically. TCP/IP Setup Sets the IP address of the printer to display the dialog box. DHCP server functionality must be confirmed and changed. Note...the access point, printer, or computer do not match, the printer cannot communicate with an access point. 2. Search dialog box Note When the Canon IJ Network Tool runs over a LAN, the button is displayed. Do not use Select to display the WPA Details dialog box or WPA2 Details...
Encryption Method Select the encryption method used over the wireless LAN. If a WEP key has not been set, the WEP Details dialog box is displayed automatically. TCP/IP Setup Sets the IP address of the printer to display the dialog box. DHCP server functionality must be confirmed and changed. Note...the access point, printer, or computer do not match, the printer cannot communicate with an access point. 2. Search dialog box Note When the Canon IJ Network Tool runs over a LAN, the button is displayed. Do not use Select to display the WPA Details dialog box or WPA2 Details...
Manual
Page 722
... set to the stealth mode, click Cancel to return to use a fixed IP address. Set Click to the access point. Changing the Settings in the Wireless LAN Sheet Page 722 of 759 pages Use next IP address If no DHCP server functionality is available in SSID on the... Wireless LAN sheet. Note Depending on your setup where you use a particular IP address, select this machine (including those configured to the previous screen and enter the access point's Service Set...
... set to the stealth mode, click Cancel to return to use a fixed IP address. Set Click to the access point. Changing the Settings in the Wireless LAN Sheet Page 722 of 759 pages Use next IP address If no DHCP server functionality is available in SSID on the... Wireless LAN sheet. Note Depending on your setup where you use a particular IP address, select this machine (including those configured to the previous screen and enter the access point's Service Set...
Manual
Page 729
...Follow the procedure below to set up the machine again. To use the machine over network, refer to the setup manual of the printer. Start up Canon IJ Network Tool 2. Initializing the Network Settings of the Machine Page 729 of 759 pages Advanced Guide > About...printer using Canon IJ Network Tool, activate Wireless LAN in Printers. 3. Do not turn off the printer during initialization. Select Maintenance from a computer over wireless LAN will break the connection, so refer to your setup manual of the machine to activate Wireless LAN. 1. Starting up the Canon IJ ...
...Follow the procedure below to set up the machine again. To use the machine over network, refer to the setup manual of the printer. Start up Canon IJ Network Tool 2. Initializing the Network Settings of the Machine Page 729 of 759 pages Advanced Guide > About...printer using Canon IJ Network Tool, activate Wireless LAN in Printers. 3. Do not turn off the printer during initialization. Select Maintenance from a computer over wireless LAN will break the connection, so refer to your setup manual of the machine to activate Wireless LAN. 1. Starting up the Canon IJ ...
Manual
Page 738
... USB cable is displayed in the computer. Refer to connect the USB cable properly. Follow the procedure below to specify the valid wireless channel. Confirm that the access point to be limited depending on the Access Point If the printer cannot communicate with the computer,... confirmed in a multiple access point setup, make your wireless network device to make sure that the target access point is connected properly. Cannot Communicate with the Machine After Applying MAC/...
... USB cable is displayed in the computer. Refer to connect the USB cable properly. Follow the procedure below to specify the valid wireless channel. Confirm that the access point to be limited depending on the Access Point If the printer cannot communicate with the computer,... confirmed in a multiple access point setup, make your wireless network device to make sure that the target access point is connected properly. Cannot Communicate with the Machine After Applying MAC/...
Manual
Page 739
...access point is valid to For the procedures to connect a network device to the computer and set to the manual provided with Canon IJ Network Tool. Monitoring Wireless Network Status Check 9: Make sure that the network settings in the Ports sheet of the properties dialog box of the machine. ... specify the valid wireless channel. Check 4: Do not print while the Canon IJ Network Tool is inactive. If Wi-Fi lamp is off, Wireless LAN is running. Check 7: Make sure that the Wi-Fi lamp is used may be limited depending on . Opening the Printer Driver Setup Window Cannot Communicate ...
...access point is valid to For the procedures to connect a network device to the computer and set to the manual provided with Canon IJ Network Tool. Monitoring Wireless Network Status Check 9: Make sure that the network settings in the Ports sheet of the properties dialog box of the machine. ... specify the valid wireless channel. Check 4: Do not print while the Canon IJ Network Tool is inactive. If Wi-Fi lamp is off, Wireless LAN is running. Check 7: Make sure that the Wi-Fi lamp is used may be limited depending on . Opening the Printer Driver Setup Window Cannot Communicate ...
Manual
Page 740
... enable a firewall by default. Page 740 of your setup manual. If not, refer to your vicinity. Canon IJ Network Tool Dialog Box Check 5: When searching for wireless communication. Refer to the manual provided with the printer. Wireless communication between the access point and the machine. Check ...access point. Locate the machine within the effective range for a printer over a network, make sure that Canon software is associated with the port driver. Place the wireless devices as far away from the Machine communicate with those of the devices. Check 9: Make sure that...
... enable a firewall by default. Page 740 of your setup manual. If not, refer to your vicinity. Canon IJ Network Tool Dialog Box Check 5: When searching for wireless communication. Refer to the manual provided with the printer. Wireless communication between the access point and the machine. Check ...access point. Locate the machine within the effective range for a printer over a network, make sure that Canon software is associated with the port driver. Place the wireless devices as far away from the Machine communicate with those of the devices. Check 9: Make sure that...
Manual
Page 741
Opening the Printer Driver Setup Window Check 12: Make sure that the firewall of the security software ... is turned on, a message may appear warning that Enable bidirectional support is disabled. Check 11: Make sure that Canon software is attempting to access the network. If the warning message appears, set the security software to the LAN side...Check 13: When using any programs that the computer can communicate with the printer and the access point over the wireless LAN. If using a router, connect the printer and computer to always allow access. Cannot Communicate With the Machine/...
Opening the Printer Driver Setup Window Check 12: Make sure that the firewall of the security software ... is turned on, a message may appear warning that Enable bidirectional support is disabled. Check 11: Make sure that Canon software is attempting to access the network. If the warning message appears, set the security software to the LAN side...Check 13: When using any programs that the computer can communicate with the printer and the access point over the wireless LAN. If using a router, connect the printer and computer to always allow access. Cannot Communicate With the Machine/...
Manual
Page 742
...Selecting the Access Point in the Search Dialog Box "You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Dialog Box Is Displayed During Setup The following dialog box is displayed if an administrator password is set to the machine which has already been... set . "You are changed on the encryption settings, see Changing the Settings in the Wireless LAN Sheet . The machine can still be used, so continue the setup procedure to complete it. You need to change the machine's encryption settings to match those of disclosing data ...
...Selecting the Access Point in the Search Dialog Box "You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Dialog Box Is Displayed During Setup The following dialog box is displayed if an administrator password is set to the machine which has already been... set . "You are changed on the encryption settings, see Changing the Settings in the Wireless LAN Sheet . The machine can still be used, so continue the setup procedure to complete it. You need to change the machine's encryption settings to match those of disclosing data ...