Owners Guide
Page 2
... applicable EU directive requirements. Turn the volume down on your headphones at a high volume. Stop using these headphones while performing any way, such as power-supply cord or plug is in some locations. Bose Corporation hereby declares that this product while operating a vehicle may be found at : www.Bose.com/compliance This product conforms to wear the earbuds, see page 13. • Use of children...
... applicable EU directive requirements. Turn the volume down on your headphones at a high volume. Stop using these headphones while performing any way, such as power-supply cord or plug is in some locations. Bose Corporation hereby declares that this product while operating a vehicle may be found at : www.Bose.com/compliance This product conforms to wear the earbuds, see page 13. • Use of children...
Owners Guide
Page 4
... and interfere legal communications; These limits are designed to an approved low power radio-frequency devices. SAR Information Earbud Left Right Measured 1-g SAR W/kg 0.46 0.57 Measured 10-g SAR W/kg 0.18 0.22 This symbol means the product must not be delivered to an appropriate collection facility for a Class B digital device, pursuant to Part 15 of this product, contact your local municipality, disposal service...
... and interfere legal communications; These limits are designed to an approved low power radio-frequency devices. SAR Information Earbud Left Right Measured 1-g SAR W/kg 0.46 0.57 Measured 10-g SAR W/kg 0.18 0.22 This symbol means the product must not be delivered to an appropriate collection facility for a Class B digital device, pursuant to Part 15 of this product, contact your local municipality, disposal service...
Owners Guide
Page 6
.... Importers: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd. The trademark "iPhone" is 2014 or 2024. Apple is not responsible for the charging case) The CMIIT ID is under license. USB Type-C® and USB-C® are registered trademarks of Qualcomm Technologies, Inc. Serial number Model number: 438926 Please keep your records The earbud date code is a product of USB Implementers...
.... Importers: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd. The trademark "iPhone" is 2014 or 2024. Apple is not responsible for the charging case) The CMIIT ID is under license. USB Type-C® and USB-C® are registered trademarks of Qualcomm Technologies, Inc. Serial number Model number: 438926 Please keep your records The earbud date code is a product of USB Implementers...
Owners Guide
Page 8
... Calibrate Immersive Audio...22 LISTENING MODES Modes...23 Change the mode...24 Add or remove modes from the earbuds...24 DEVICE VOICE CONTROL Device voice control functions...25 BATTERY Charge the earbuds...26 Charge the charging case...27 Check the earbud battery level...28 While using the earbuds...28 While charging the earbuds...28 Check the charging case battery level...28 Charging time...29 EARBUD AND CHARGING CASE STATUS Earbud status lights...30 Bluetooth® status...30 Battery, update, and error status...31 Charging case status light...32 Battery, update, and error status...32...
... Calibrate Immersive Audio...22 LISTENING MODES Modes...23 Change the mode...24 Add or remove modes from the earbuds...24 DEVICE VOICE CONTROL Device voice control functions...25 BATTERY Charge the earbuds...26 Charge the charging case...27 Check the earbud battery level...28 While using the earbuds...28 While charging the earbuds...28 Check the charging case battery level...28 Charging time...29 EARBUD AND CHARGING CASE STATUS Earbud status lights...30 Bluetooth® status...30 Battery, update, and error status...31 Charging case status light...32 Battery, update, and error status...32...
Owners Guide
Page 11
WHAT'S IN THE BOX CONTENTS Confirm that the following parts are included: Bose Ultra Open Earbuds Charging case USB Type-C® to USB-A cable NOTE: If any part of your product appears to be missing or damaged, don't use it. Visit support.Bose.com/UOE for troubleshooting articles, videos, and product repair or replacement. | 1 1 E N G
WHAT'S IN THE BOX CONTENTS Confirm that the following parts are included: Bose Ultra Open Earbuds Charging case USB Type-C® to USB-A cable NOTE: If any part of your product appears to be missing or damaged, don't use it. Visit support.Bose.com/UOE for troubleshooting articles, videos, and product repair or replacement. | 1 1 E N G
Owners Guide
Page 12
... BOSE APP 1. Using the app, you can manage Bluetooth connections, manage earbud settings, adjust the audio, choose your voice prompt language, and get any device, such as a smartphone or tablet. NOTE: If you have already created a Bose account for another Bose product, see "Add the earbuds to an existing account." BOSE 2. On your Bose Ultra Open Earbuds, open the Bose app, then add the e arbuds from any future updates...
... BOSE APP 1. Using the app, you can manage Bluetooth connections, manage earbud settings, adjust the audio, choose your voice prompt language, and get any device, such as a smartphone or tablet. NOTE: If you have already created a Bose account for another Bose product, see "Add the earbuds to an existing account." BOSE 2. On your Bose Ultra Open Earbuds, open the Bose app, then add the e arbuds from any future updates...
Owners Guide
Page 18
... left earbud button. When Auto Volume is disabled by default. To enable Auto Volume, use the earbud controls (see "Volume functions") or the volume controls on the level of noise around you. To decrease volume in this option from the Settings menu. Release when you reach the desired volume. TIP: You can automatically adjust audio volume depending on your surroundings. The volume increases as you increase the baseline setting above your device...
... left earbud button. When Auto Volume is disabled by default. To enable Auto Volume, use the earbud controls (see "Volume functions") or the volume controls on the level of noise around you. To decrease volume in this option from the Settings menu. Release when you reach the desired volume. TIP: You can automatically adjust audio volume depending on your surroundings. The volume increases as you increase the baseline setting above your device...
Owners Guide
Page 19
.... You can access these adjustments may be reduced to avoid distortion. | 1 9 E N G ADJUST THE AUDIO EQ To adjust the bass, midrange, and treble, use the Bose app. To stop call notifications, disable voice prompts using the Bose app. NOTE: At high volumes, the effects of these options from the Settings menu. You can access this option from the product control screen.
.... You can access these adjustments may be reduced to avoid distortion. | 1 9 E N G ADJUST THE AUDIO EQ To adjust the bass, midrange, and treble, use the Bose app. To stop call notifications, disable voice prompts using the Bose app. NOTE: At high volumes, the effects of these options from the Settings menu. You can access this option from the product control screen.
Owners Guide
Page 21
...;frequently turn your position. • To access this setting, use the Bose app to change the Immersive Audio setting, create a custom mode (see page 23), or set to cycle through Immersive Audio settings (see page 22). Audio sounds like the sound is temporarily set a shortcut to Off (see page 22). NOTE: When you make or receive a phone call, Immersive Audio is c oming from two stereo speakers in front...
...;frequently turn your position. • To access this setting, use the Bose app to change the Immersive Audio setting, create a custom mode (see page 23), or set to cycle through Immersive Audio settings (see page 22). Audio sounds like the sound is temporarily set a shortcut to Off (see page 22). NOTE: When you make or receive a phone call, Immersive Audio is c oming from two stereo speakers in front...
Owners Guide
Page 22
... a custom mode with your ears. A voice prompt announces each Immersive Audio setting in the future. Immersive Audio CHANGE THE IMMERSIVE AUDIO SETTING You can change the Immersive Audio setting using the Bose app. You can set as a shortcut (see page 24. Change the mode For information about changing the mode, see page 20). 1. Use your preferred setting, release the button. NOTE: To change the Immersive Audio setting by changing the mode or setting a shortcut to the earbuds and used anytime...
... a custom mode with your ears. A voice prompt announces each Immersive Audio setting in the future. Immersive Audio CHANGE THE IMMERSIVE AUDIO SETTING You can change the Immersive Audio setting using the Bose app. You can set as a shortcut (see page 24. Change the mode For information about changing the mode, see page 20). 1. Use your preferred setting, release the button. NOTE: To change the Immersive Audio setting by changing the mode or setting a shortcut to the earbuds and used anytime...
Owners Guide
Page 29
...) into a fully charged case and charging earbuds to 100% battery charge. 2 See 1. 3 Testing conducted by Bose in January 2024 using production-representative Bose Ultra Open Earbuds playing IEC 60268-1 pink noise using A2DP Bluetooth audio streaming at an RSSI of 75 dBm until the case battery was depleted. B attery CHARGING TIME COMPONENT Earbuds CHARGING TIME Up to 1 hour1 Charging case Up to 3 hours NOTES: • When the earbud battery level is low, a 10-minute charge with the case closed powers the earbuds for up...
...) into a fully charged case and charging earbuds to 100% battery charge. 2 See 1. 3 Testing conducted by Bose in January 2024 using production-representative Bose Ultra Open Earbuds playing IEC 60268-1 pink noise using A2DP Bluetooth audio streaming at an RSSI of 75 dBm until the case battery was depleted. B attery CHARGING TIME COMPONENT Earbuds CHARGING TIME Up to 1 hour1 Charging case Up to 3 hours NOTES: • When the earbud battery level is low, a 10-minute charge with the case closed powers the earbuds for up...
Owners Guide
Page 33
... the earbud status lights slowly pulse blue. CONNECT USING THE BOSE APP To connect the earbuds and manage Bluetooth settings using Fast Pair, see page 37. TIP: You can store up and connect your device, or Fast Pair (Android devices only). CONNECT USING THE BLUETOOTH MENU ON YOUR D EVICE 1. To do so, use the Bose app to set a shortcut to connect." | 3 3 E N G BLUETOOTH CONNECTIONS You can connect and play audio from only one device at a time. You can also make the earbuds ready to connect...
... the earbud status lights slowly pulse blue. CONNECT USING THE BOSE APP To connect the earbuds and manage Bluetooth settings using Fast Pair, see page 37. TIP: You can store up and connect your device, or Fast Pair (Android devices only). CONNECT USING THE BLUETOOTH MENU ON YOUR D EVICE 1. To do so, use the Bose app to set a shortcut to connect." | 3 3 E N G BLUETOOTH CONNECTIONS You can connect and play audio from only one device at a time. You can also make the earbuds ready to connect...
Owners Guide
Page 34
.... 3. Bose Ultra Open Earbuds The earbuds name appears in the charging case. DISCONNECT A DEVICE Place the earbuds in the device list. Disabling the Bluetooth feature on your device. If you entered for the name you didn't name your device, enable the Bluetooth feature. TIP: You can also use the Bose app or your Bluetooth settings to disconnect your device disconnects the earbuds and all other devices. | 3 4 E N G Select the earbuds from the device list. NOTE...
.... 3. Bose Ultra Open Earbuds The earbuds name appears in the charging case. DISCONNECT A DEVICE Place the earbuds in the device list. Disabling the Bluetooth feature on your device. If you entered for the name you didn't name your device, enable the Bluetooth feature. TIP: You can also use the Bose app or your Bluetooth settings to disconnect your device disconnects the earbuds and all other devices. | 3 4 E N G Select the earbuds from the device list. NOTE...
Owners Guide
Page 37
BLUETOOTH CONNECTIONS ANDROID DEVICES ONLY If you have an Android device, you need an Android device running Android 6.0 or higher. • Your Android device must have the Bluetooth and Location features enabled. 1. NOTES: • To use Fast Pair, you can also tap the button on the back of the case until the earbud status lights slowly pulse blue. Place the case next to download the Bose app and finish setting up the earbuds. | 3 7 E N G A notification appears on your...
BLUETOOTH CONNECTIONS ANDROID DEVICES ONLY If you have an Android device, you need an Android device running Android 6.0 or higher. • Your Android device must have the Bluetooth and Location features enabled. 1. NOTES: • To use Fast Pair, you can also tap the button on the back of the case until the earbud status lights slowly pulse blue. Place the case next to download the Bose app and finish setting up the earbuds. | 3 7 E N G A notification appears on your...
Owners Guide
Page 38
...; audio technologies across connected devices to ensure the best sound quality, connection stability, and latency for your device is compatible, visit: support.Bose.com/UOE | 3 8 E N G NOTE: To see which Snapdragon Sound features the earbuds support and check if your streaming audio. Once you need a Snapdragon Sound-certified device, such as a compatible Android device. To experience Snapdragon Sound, you connect the earbuds, your device will automatically stream audio using the aptX Adaptive Bluetooth codec...
...; audio technologies across connected devices to ensure the best sound quality, connection stability, and latency for your device is compatible, visit: support.Bose.com/UOE | 3 8 E N G NOTE: To see which Snapdragon Sound features the earbuds support and check if your streaming audio. Once you need a Snapdragon Sound-certified device, such as a compatible Android device. To experience Snapdragon Sound, you connect the earbuds, your device will automatically stream audio using the aptX Adaptive Bluetooth codec...
Owners Guide
Page 40
... to connect. • Make sure that the earbuds are in the charging case and the case open . 2. Use the Bose app to connect the earbuds to a previously-connected c ompatible Bose product. NOTE: Make sure both earbuds are within range (30 ft or 9 m) and powered on. • If the earbuds don't reconnect, see "Earbuds don't reconnect to only one product at a time. For more information, visit: support.Bose.com/Groups NOTES: • Your soundbar or speaker must...
... to connect. • Make sure that the earbuds are in the charging case and the case open . 2. Use the Bose app to connect the earbuds to a previously-connected c ompatible Bose product. NOTE: Make sure both earbuds are within range (30 ft or 9 m) and powered on. • If the earbuds don't reconnect, see "Earbuds don't reconnect to only one product at a time. For more information, visit: support.Bose.com/Groups NOTES: • Your soundbar or speaker must...
Owners Guide
Page 44
...; Make sure your issue, contact Bose customer service. TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you 're unable to room temperature. Visit: worldwide.Bose.com/contact SYMPTOM SOLUTION Earbuds don't power on page 51. | 4 4 E N G If the earbuds have been exposed to high or low temperatures, let the earbuds return to resolve your device supports Bluetooth connections (see page 33). • Download the Bose app and run available software updates...
...; Make sure your issue, contact Bose customer service. TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you 're unable to room temperature. Visit: worldwide.Bose.com/contact SYMPTOM SOLUTION Earbuds don't power on page 51. | 4 4 E N G If the earbuds have been exposed to high or low temperatures, let the earbuds return to resolve your device supports Bluetooth connections (see page 33). • Download the Bose app and run available software updates...
Owners Guide
Page 45
... the Bose app access to Bluetooth connections in the charging case until they magnetically snap into place. Make sure the Bluetooth feature is on in your device Settings menu. Remove the earbuds. Make sure you have given the Bose app access to Bluetooth connections in your device, including any duplicate listings labeled LE (Low Energy). Delete the earbuds from the Bluetooth list on your device. The earbud status lights display charging status...
... the Bose app access to Bluetooth connections in the charging case until they magnetically snap into place. Make sure the Bluetooth feature is on in your device Settings menu. Remove the earbuds. Make sure you have given the Bose app access to Bluetooth connections in your device, including any duplicate listings labeled LE (Low Energy). Delete the earbuds from the Bluetooth list on your device. The earbud status lights display charging status...
Owners Guide
Page 48
... best sound quality and microphone performance, adjust the earbuds so that they 're at about a 45° angle on your ears. Try sliding the earbuds down slightly so that the speaker ports are connected over the correct Bluetooth profile: Stereo A2DP. Make sure you're using the Bose app for the L (left ) and R (right) markings on the earbuds, your device's B luetooth/ audio settings...
... best sound quality and microphone performance, adjust the earbuds so that they 're at about a 45° angle on your ears. Try sliding the earbuds down slightly so that the speaker ports are connected over the correct Bluetooth profile: Stereo A2DP. Make sure you're using the Bose app for the L (left ) and R (right) markings on the earbuds, your device's B luetooth/ audio settings...
Owners Guide
Page 55
... pulse blue, and then turn off. Remove the earbuds from the Bluetooth list on the back of the case for the first time. NOTE: For more times. T roubleshooting RESTORE THE EARBUDS TO FACTORY SETTINGS A restore to factory settings clears all settings and return the earbuds to their original out-of-box state. Restoring to factory settings is open , press and hold the button on your issue, additional troubleshooting and support...
... pulse blue, and then turn off. Remove the earbuds from the Bluetooth list on the back of the case for the first time. NOTE: For more times. T roubleshooting RESTORE THE EARBUDS TO FACTORY SETTINGS A restore to factory settings clears all settings and return the earbuds to their original out-of-box state. Restoring to factory settings is open , press and hold the button on your issue, additional troubleshooting and support...
