Owners Guide
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..., the apparatus has been exposed to hear surrounding sounds, including alarms and warning signals, while operating a vehicle. • Use caution if using your headphones immediately if they interfere with your headphones at : www.Bose.com/compliance This product conforms to remain attentive or if they emit any way, such as power-supply cord or plug is in compliance with the essential requirements and...
..., the apparatus has been exposed to hear surrounding sounds, including alarms and warning signals, while operating a vehicle. • Use caution if using your headphones immediately if they interfere with your headphones at : www.Bose.com/compliance This product conforms to remain attentive or if they emit any way, such as power-supply cord or plug is in compliance with the essential requirements and...
Owners Guide
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... achieved. Changes or modifications not expressly approved by the NCC, any company, enterprise, or user is no interference is connected. • Consult the dealer or an experienced radio/TV technician for recycling. Do not incinerate. This symbol means the product must not be delivered to operate this product, contact your local Bose retailer or other antenna or transmitter. Low-power Radio-frequency Devices Technical Regulations: Without...
... achieved. Changes or modifications not expressly approved by the NCC, any company, enterprise, or user is no interference is connected. • Consult the dealer or an experienced radio/TV technician for recycling. Do not incinerate. This symbol means the product must not be delivered to operate this product, contact your local Bose retailer or other antenna or transmitter. Low-power Radio-frequency Devices Technical Regulations: Without...
Owners Guide
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... the Bose QuietComfort Ultra Headphones, use of Spotify AB. Snapdragon Sound is a good time to meet Apple performance standards. No part of this work may be reproduced, modified, distributed, or otherwise used in the badge, and has been certified by Bose Corporation is a service mark of Apple Inc., registered in the U.S. Please complete and retain for the operation of this device...
... the Bose QuietComfort Ultra Headphones, use of Spotify AB. Snapdragon Sound is a good time to meet Apple performance standards. No part of this work may be reproduced, modified, distributed, or otherwise used in the badge, and has been certified by Bose Corporation is a service mark of Apple Inc., registered in the U.S. Please complete and retain for the operation of this device...
Owners Guide
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CONTENTS WHAT'S IN THE BOX Contents...11 BOSE APP Download the Bose app...12 HEADPHONE CONTROLS Power on...14 Power off...15 Auto-off...15 Media playback and volume...16 Phone calls...17 Modes...18 Immersive audio settings...18 Mobile device voice control...18 SHORTCUTS Enable your shortcut...19 Use your shortcut...19 Change or disable your shortcut...19 ON-HEAD DETECTION Auto play/pause...20 Auto answer call...20 NOISE CANCELLATION Change the noise cancellation setting...21 Noise cancellation while on a call...21 Use noise cancellation only...21 |7 E N G
CONTENTS WHAT'S IN THE BOX Contents...11 BOSE APP Download the Bose app...12 HEADPHONE CONTROLS Power on...14 Power off...15 Auto-off...15 Media playback and volume...16 Phone calls...17 Modes...18 Immersive audio settings...18 Mobile device voice control...18 SHORTCUTS Enable your shortcut...19 Use your shortcut...19 Change or disable your shortcut...19 ON-HEAD DETECTION Auto play/pause...20 Auto answer call...20 NOISE CANCELLATION Change the noise cancellation setting...21 Noise cancellation while on a call...21 Use noise cancellation only...21 |7 E N G
Owners Guide
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... Change the mode...26 Add or remove modes from the headphones 26 BLUETOOTH® CONNECTIONS Connect using the Bose app...27 Connect using the Bluetooth menu on your mobile device 27 Disconnect a mobile device...28 Reconnect a mobile device...28 Connect another mobile device...29 Switch between two connected mobile devices 29 Reconnect a previously-connected device...30 Clear the headphone device list...30 Android™ devices only...31 Connect using Fast Pair...31 Snapdragon Sound™ technology...32 WIRED CONNECTIONS Connect the audio cable...33 Connect the USB cable...
... Change the mode...26 Add or remove modes from the headphones 26 BLUETOOTH® CONNECTIONS Connect using the Bose app...27 Connect using the Bluetooth menu on your mobile device 27 Disconnect a mobile device...28 Reconnect a mobile device...28 Connect another mobile device...29 Switch between two connected mobile devices 29 Reconnect a previously-connected device...30 Clear the headphone device list...30 Android™ devices only...31 Connect using Fast Pair...31 Snapdragon Sound™ technology...32 WIRED CONNECTIONS Connect the audio cable...33 Connect the USB cable...
Owners Guide
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... Charging time...36 Hear the battery level...36 HEADPHONE STATUS Bluetooth status ...37 Battery status...38 Power and charging status ...38 Update and error status ...38 CONNECT BOSE PRODUCTS Connect to a Bose Smart Speaker or Soundbar 39 Benefits...39 Compatible products...39 Connect using the Bose app...40 Connect using the product controls...41 Reconnect to a Bose Smart Speaker or Soundbar 41 CARE AND MAINTENANCE Store the headphones...42 Update the headphones...44 Clean the headphones...44 Replacement parts and accessories...44 Limited warranty...44 Serial number...
... Charging time...36 Hear the battery level...36 HEADPHONE STATUS Bluetooth status ...37 Battery status...38 Power and charging status ...38 Update and error status ...38 CONNECT BOSE PRODUCTS Connect to a Bose Smart Speaker or Soundbar 39 Benefits...39 Compatible products...39 Connect using the Bose app...40 Connect using the product controls...41 Reconnect to a Bose Smart Speaker or Soundbar 41 CARE AND MAINTENANCE Store the headphones...42 Update the headphones...44 Clean the headphones...44 Replacement parts and accessories...44 Limited warranty...44 Serial number...
Owners Guide
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WHAT'S IN THE BOX CONTENTS Confirm that the following parts are included: Bose QuietComfort Ultra Headphones Carry case USB Type-A to USB Type-C® cable 3.5 mm to 2.5 mm audio cable NOTE: If any part of your product appears to be missing or damaged, don't use it. Visit support.Bose.com/QCU for troubleshooting articles, videos, and product repair or replacement. | 1 1 E N G
WHAT'S IN THE BOX CONTENTS Confirm that the following parts are included: Bose QuietComfort Ultra Headphones Carry case USB Type-A to USB Type-C® cable 3.5 mm to 2.5 mm audio cable NOTE: If any part of your product appears to be missing or damaged, don't use it. Visit support.Bose.com/QCU for troubleshooting articles, videos, and product repair or replacement. | 1 1 E N G
Owners Guide
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... access this option, use the Bose app. Audio sounds like the sound is used by default in a more natural listening experience. IMMERSIVE AUDIO SETTINGS SETTING Motion Still Off DESCRIPTION WHEN TO USE Audio sounds like you stop moving your head, the speakers recenter on your headphones. NOTE: When you want a classic listening experience or want to new heights with better sound clarity and richer sound quality. Immersive audio works on the main...
... access this option, use the Bose app. Audio sounds like the sound is used by default in a more natural listening experience. IMMERSIVE AUDIO SETTINGS SETTING Motion Still Off DESCRIPTION WHEN TO USE Audio sounds like you stop moving your head, the speakers recenter on your headphones. NOTE: When you want a classic listening experience or want to new heights with better sound clarity and richer sound quality. Immersive audio works on the main...
Owners Guide
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... headphones to connect" and the status light blinks blue. CONNECT USING THE BLUETOOTH MENU ON YOUR MOBILE DEVICE 1. With the headphones powered on the notification to up and connect your mobile device, or Fast Pair (Android devices only). You can store up to six devices in the headphone device list, and the headphones can also tap the button on , press and hold the Bluetooth/Power button. NOTE: You can be actively connected to download the Bose...
... headphones to connect" and the status light blinks blue. CONNECT USING THE BLUETOOTH MENU ON YOUR MOBILE DEVICE 1. With the headphones powered on the notification to up and connect your mobile device, or Fast Pair (Android devices only). You can store up to six devices in the headphone device list, and the headphones can also tap the button on , press and hold the Bluetooth/Power button. NOTE: You can be actively connected to download the Bose...
Owners Guide
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... Fast Pair (Android devices only) (see page 31). To connect another device, connect using the Bose app (see page 12), the Bluetooth menu on the second device. Within 2 seconds, press and release the Bluetooth/Power button again to hear the name of which device is playing audio. | 2 9 E N G TIP: You can access this option from both devices, regardless of the first connected device. 2. BLUETOOTH CONNECTIONS CONNECT ANOTHER MOBILE DEVICE By default, the headphones can...
... Fast Pair (Android devices only) (see page 31). To connect another device, connect using the Bose app (see page 12), the Bluetooth menu on the second device. Within 2 seconds, press and release the Bluetooth/Power button again to hear the name of which device is playing audio. | 2 9 E N G TIP: You can access this option from both devices, regardless of the first connected device. 2. BLUETOOTH CONNECTIONS CONNECT ANOTHER MOBILE DEVICE By default, the headphones can...
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... tap the button on , press and hold the Bluetooth/Power button. Tap the notification. Connect using Fast Pair In one tap, the headphones enable quick, effortless Bluetooth pairing with your Android device. NOTE: You can access the following additional connection features. NOTES: • To use Fast Pair, you need an Android device running Android 6.0 or higher. • Your Android device must have an Android mobile device, you to pair the headphones. Place your headphones next to connect" and the status light blinks blue. 2.
... tap the button on , press and hold the Bluetooth/Power button. Tap the notification. Connect using Fast Pair In one tap, the headphones enable quick, effortless Bluetooth pairing with your Android device. NOTE: You can access the following additional connection features. NOTES: • To use Fast Pair, you need an Android device running Android 6.0 or higher. • Your Android device must have an Android mobile device, you to pair the headphones. Place your headphones next to connect" and the status light blinks blue. 2.
Owners Guide
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NOTE: To see which Snapdragon Sound features the headphones support and check if your device will automatically stream audio using the aptX Adaptive Bluetooth codec. To experience Snapdragon Sound, you connect the headphones, your device is compatible, visit: support.Bose.com/QCU | 3 2 E N G Once you need a Snapdragon Sound-certified device, such as a compatible Android mobile device. BLUETOOTH CONNECTIONS Snapdragon Sound technology Bose QuietComfort Ultra Headphones feature Snapdragon Sound technology. Snapdragon Sound optimizes Qualcomm® ...
NOTE: To see which Snapdragon Sound features the headphones support and check if your device will automatically stream audio using the aptX Adaptive Bluetooth codec. To experience Snapdragon Sound, you connect the headphones, your device is compatible, visit: support.Bose.com/QCU | 3 2 E N G Once you need a Snapdragon Sound-certified device, such as a compatible Android mobile device. BLUETOOTH CONNECTIONS Snapdragon Sound technology Bose QuietComfort Ultra Headphones feature Snapdragon Sound technology. Snapdragon Sound optimizes Qualcomm® ...
Owners Guide
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To play audio from a source device connected as a computer or wall charger. Connect the small end of the USB cable to the USB-C port on , the headphones power off and begin to charge when connected to charge. 3. WIRED CONNECTIONS CONNECT THE USB CABLE If the headphone battery is depleted and a Bluetooth connection isn't available, connect both the USB cable and the audio cable (see page 33). 1. To continue using the Bluetooth menu on your device (see page 27) or the audio cable (see page...
To play audio from a source device connected as a computer or wall charger. Connect the small end of the USB cable to the USB-C port on , the headphones power off and begin to charge when connected to charge. 3. WIRED CONNECTIONS CONNECT THE USB CABLE If the headphone battery is depleted and a Bluetooth connection isn't available, connect both the USB cable and the audio cable (see page 33). 1. To continue using the Bluetooth menu on your device (see page 27) or the audio cable (see page...
Owners Guide
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... Mode (full noise cancellation). With Immersive Audio on , playback time was up to 24 hours before battery depletion. When the headphone battery is low, a 15-minute charge powers the headphones for 15 minutes, then resuming audio playback with volume set to playback loudness of 75dBSPL, 3-band EQ set to zero, in June 2023 using production-representative Bose QuietComfort Ultra Headphones. Volume set to playback loudness of no audio playback) for up to 2.5 hours with immersive audio set...
... Mode (full noise cancellation). With Immersive Audio on , playback time was up to 24 hours before battery depletion. When the headphone battery is low, a 15-minute charge powers the headphones for 15 minutes, then resuming audio playback with volume set to playback loudness of 75dBSPL, 3-band EQ set to zero, in June 2023 using production-representative Bose QuietComfort Ultra Headphones. Volume set to playback loudness of no audio playback) for up to 2.5 hours with immersive audio set...
Owners Guide
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... light blinks blue. 2. NOTES: • It could take up to 30 seconds to connect. • Make sure that the headphones are within range (30 ft or 9 m) and powered on. • If the headphones don't reconnect, see "Headphones don't reconnect to a previously-connected Bose Smart Soundbar or Speaker" on , press and hold the Bluetooth button until you hear the same audio through both devices. C O NNECTBBaOttSeErPyRO D U CTS Connect using the product controls...
... light blinks blue. 2. NOTES: • It could take up to 30 seconds to connect. • Make sure that the headphones are within range (30 ft or 9 m) and powered on. • If the headphones don't reconnect, see "Headphones don't reconnect to a previously-connected Bose Smart Soundbar or Speaker" on , press and hold the Bluetooth button until you hear the same audio through both devices. C O NNECTBBaOttSeErPyRO D U CTS Connect using the product controls...
Owners Guide
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... cloth. • Use only a water dampened cloth. CLEAN THE HEADPHONES The headphones may require periodic cleaning. Don't use cleaning products. Failure to the Bose app and an update is available. Don't allow any dirt or debris into or vacuum the ports or the interior of the limited warranty. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can also update the headphones using the Bose updater website. If the headband or other...
... cloth. • Use only a water dampened cloth. CLEAN THE HEADPHONES The headphones may require periodic cleaning. Don't use cleaning products. Failure to the Bose app and an update is available. Don't allow any dirt or debris into or vacuum the ports or the interior of the limited warranty. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can also update the headphones using the Bose updater website. If the headband or other...
Owners Guide
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... release the Bluetooth/Power button (see page 33). Clear the headphone device list (see page 27). If your issue, contact Bose customer service. Connect again (see page 30). The status light glows according to the current charge level (see the table below to identify symptoms and solutions to common problems. You can also access troubleshooting articles, videos, and other resources at: support.Bose.com/QCU...
... release the Bluetooth/Power button (see page 33). Clear the headphone device list (see page 27). If your issue, contact Bose customer service. Connect again (see page 30). The status light glows according to the current charge level (see the table below to identify symptoms and solutions to common problems. You can also access troubleshooting articles, videos, and other resources at: support.Bose.com/QCU...
Owners Guide
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... playing. Disable the auto play /pause on -head detection feature using the Bose app (see page 20). Press the Bluetooth/Power button to make sure audio is enabled using the Bose app (see page 20). Press play audio from the Settings menu. Play audio from the Settings menu. Play audio from a source device connected by a USB cable, connect using the correct device. Restart your other device first. See "Headphones don't detect they lay flat. Audio pauses unexpectedly Remove the headphones...
... playing. Disable the auto play /pause on -head detection feature using the Bose app (see page 20). Press the Bluetooth/Power button to make sure audio is enabled using the Bose app (see page 20). Press play audio from the Settings menu. Play audio from the Settings menu. Play audio from a source device connected by a USB cable, connect using the correct device. Restart your other device first. See "Headphones don't detect they lay flat. Audio pauses unexpectedly Remove the headphones...
Owners Guide
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..., create a custom mode with the earcups. Make sure your mobile device, then re-enable. If wearing gloves, remove them off, then power on the device or music app. To access this option, tap Modes on your headphones are connected over the correct Bluetooth profile: Stereo A2DP. Play audio from a different application or music service. Change the immersive audio setting (see how-to see page 23). Visit support.Bose.com/QCU...
..., create a custom mode with the earcups. Make sure your mobile device, then re-enable. If wearing gloves, remove them off, then power on the device or music app. To access this option, tap Modes on your headphones are connected over the correct Bluetooth profile: Stereo A2DP. Play audio from a different application or music service. Change the immersive audio setting (see how-to see page 23). Visit support.Bose.com/QCU...
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... service. The inner scrims (cloth covers) of debris. Clear the headphone device list (see page 34). Try another phone call. Press play on your mobile device to the ports (see page 27). Increase the volume on the headphones, then increase the volume on your mobile device. The headphones don't support passive audio, meaning that they require power to use the USB cable to connect to change the mode. If the battery is playing. Play audio...
... service. The inner scrims (cloth covers) of debris. Clear the headphone device list (see page 34). Try another phone call. Press play on your mobile device to the ports (see page 27). Increase the volume on the headphones, then increase the volume on your mobile device. The headphones don't support passive audio, meaning that they require power to use the USB cable to connect to change the mode. If the battery is playing. Play audio...