User Guide
Page 3
... 1 GETTING STARTED Setting Up Your Password and Voice Mail for the First Time 13 NBX NetSet Utility 15 Starting the NBX NetSet Utility 15 Navigation and Shortcut Icons in the NBX NetSet Utility 16 Quick Reference Guides 16 2 NBX 3102 BUSINESS TELEPHONE Telephone Buttons and Controls 18 Programmable Access Buttons 21 Status Lights for System Appearance Buttons 22...
... 1 GETTING STARTED Setting Up Your Password and Voice Mail for the First Time 13 NBX NetSet Utility 15 Starting the NBX NetSet Utility 15 Navigation and Shortcut Icons in the NBX NetSet Utility 16 Quick Reference Guides 16 2 NBX 3102 BUSINESS TELEPHONE Telephone Buttons and Controls 18 Programmable Access Buttons 21 Status Lights for System Appearance Buttons 22...
User Guide
Page 4
... Your Password 41 Security Tips 41 Changing Your Name Announcement and Personal Greeting 42 Listening to NBX Messages 42 Message Indicators 43 LIstening from Your Computer 43 LIstening from Your NBX Telephone 44 Listening from Any Internal NBX Telephone 44 Listening from an External Location 44 Managing Your Messages 45 Information About Your Messages 45...
... Your Password 41 Security Tips 41 Changing Your Name Announcement and Personal Greeting 42 Listening to NBX Messages 42 Message Indicators 43 LIstening from Your Computer 43 LIstening from Your NBX Telephone 44 Listening from Any Internal NBX Telephone 44 Listening from an External Location 44 Managing Your Messages 45 Information About Your Messages 45...
User Guide
Page 5
...65 Disconnecting the Last Person That You Called 66 More About Conference Calls 66 Setting the Volume 67 8 PERSONALIZING YOUR TELEPHONE Guidelines About Features on NBX Telephones 70 Ringer Tones 70 Speed Dials 70 Personal Speed Dials 71 System-wide Speed Dials 72 Special Case: One-Touch Speed... 74 Off-Site Notification 75 Do Not Disturb 78 Preventing Unauthorized Use of Your Telephone 79 Telephone Locking 80 Call Permissions 80 Class of Service Override 81 Using a Headset 82 With the NBX 3102 Business Telephone 82 General Headset Instructions 83 Returning to the Headset After a Long Delay 84 ...
...65 Disconnecting the Last Person That You Called 66 More About Conference Calls 66 Setting the Volume 67 8 PERSONALIZING YOUR TELEPHONE Guidelines About Features on NBX Telephones 70 Ringer Tones 70 Speed Dials 70 Personal Speed Dials 71 System-wide Speed Dials 72 Special Case: One-Touch Speed... 74 Off-Site Notification 75 Do Not Disturb 78 Preventing Unauthorized Use of Your Telephone 79 Telephone Locking 80 Call Permissions 80 Class of Service Override 81 Using a Headset 82 With the NBX 3102 Business Telephone 82 General Headset Instructions 83 Returning to the Headset After a Long Delay 84 ...
User Guide
Page 6
... and External Caller ID 87 Calling Line Identity Restriction (CLIR) 87 Call Pickup 88 Directed Call Pickup on a Specific Telephone 89 Group Call Pickup 89 Hunt Groups and Calling Groups 89 Hunt Groups 90 Calling Groups 92 Group Membership 92 Call Park...98 Additional Applications 99 10 NBX 3105 AND 1105 ATTENDANT CONSOLES NBX Attendant Console 102 Access Buttons 102 Feature Buttons 102 Attendant Console Labels 105 Complement Attendant Software 106 Managing Calls 107 A TELEPHONE INSTALLATION AND MAINTENANCE Connecting the Telephone 109 Installing the 3102 Telephone Label Plate 111 Attaching ...
... and External Caller ID 87 Calling Line Identity Restriction (CLIR) 87 Call Pickup 88 Directed Call Pickup on a Specific Telephone 89 Group Call Pickup 89 Hunt Groups and Calling Groups 89 Hunt Groups 90 Calling Groups 92 Group Membership 92 Call Park...98 Additional Applications 99 10 NBX 3105 AND 1105 ATTENDANT CONSOLES NBX Attendant Console 102 Access Buttons 102 Feature Buttons 102 Attendant Console Labels 105 Complement Attendant Software 106 Managing Calls 107 A TELEPHONE INSTALLATION AND MAINTENANCE Connecting the Telephone 109 Installing the 3102 Telephone Label Plate 111 Attaching ...
User Guide
Page 7
Attaching and Adjusting the 1102/2101/2102 Support Bracket 113 Low-Profile and High-Profile Positions 113 Wall-Mount Position 114 Security Wall-Mount Bracket 115 Opening the 3105 Attendant Console Label Cover 115 Moving Your Telephone 115 Swapping Telephones 115 Cleaning Your Telephone 116 Troubleshooting Problems 116 INDEX
Attaching and Adjusting the 1102/2101/2102 Support Bracket 113 Low-Profile and High-Profile Positions 113 Wall-Mount Position 114 Security Wall-Mount Bracket 115 Opening the 3105 Attendant Console Label Cover 115 Moving Your Telephone 115 Swapping Telephones 115 Cleaning Your Telephone 116 Troubleshooting Problems 116 INDEX
User Guide
Page 9
... for information about using NBX® Telephones, NBX Attendant Consoles, or the NBX Complement Attendant Software. It includes information about How to get started with your new telephone The NBX 3102 Business Telephone The NBX 1102, 2102, and 2102-IR Business Telephones The NBX 3101 and 3101SP Basic Telephones The NBX 2101 Basic Telephone NBX Voice Messaging features Using standard telephone features Personalizing your telephone Enhanced system features The...
... for information about using NBX® Telephones, NBX Attendant Consoles, or the NBX Complement Attendant Software. It includes information about How to get started with your new telephone The NBX 3102 Business Telephone The NBX 1102, 2102, and 2102-IR Business Telephones The NBX 3101 and 3101SP Basic Telephones The NBX 2101 Basic Telephone NBX Voice Messaging features Using standard telephone features Personalizing your telephone Enhanced system features The...
User Guide
Page 10
... in this guide. A person who is responsible for maintaining your 3Com Networked Telephony Solution. Caution Information that alerts you to the NBX system through an ATC card or the single-port ATA device. The person who has a single NBX Business Telephone, an NBX Basic Telephone, or an analog telephone connected to potential personal injury. Table 3 lists conventions that...
... in this guide. A person who is responsible for maintaining your 3Com Networked Telephony Solution. Caution Information that alerts you to the NBX system through an ATC card or the single-port ATA device. The person who has a single NBX Business Telephone, an NBX Basic Telephone, or an analog telephone connected to potential personal injury. Table 3 lists conventions that...
User Guide
Page 11
... back page) ■ Page number Example: NBX Telephone Guide Part Number PhG-EN Page 25 As always, please address all questions regarding the NBX hardware and software to the NBX products and their related 3Com applications. Please send your 3Com NBX Voice-Authorized Partner. Documentation 11 Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to...
... back page) ■ Page number Example: NBX Telephone Guide Part Number PhG-EN Page 25 As always, please address all questions regarding the NBX hardware and software to the NBX products and their related 3Com applications. Please send your 3Com NBX Voice-Authorized Partner. Documentation 11 Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to...
User Guide
Page 13
...The procedure by which you set up your password and voice mailbox for the First Time ■ NBX NetSet Utility ■ Quick Reference Guides For how to access NBX features from an analog telephone, set up your first password. Ask your administrator what kind of voice messaging is active on ...your NBX system. 1 GETTING STARTED As soon as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility. Table 4 describes how to set your password as you are given a telephone and extension number, you have ■ The kind...
...The procedure by which you set up your password and voice mailbox for the First Time ■ NBX NetSet Utility ■ Quick Reference Guides For how to access NBX features from an analog telephone, set up your first password. Ask your administrator what kind of voice messaging is active on ...your NBX system. 1 GETTING STARTED As soon as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility. Table 4 describes how to set your password as you are given a telephone and extension number, you have ■ The kind...
User Guide
Page 14
...(Confirmation Tone) Password - Msg button (1102, 2102, 2102-IR) or button (3102) and follow the voice prompts Msg button (2101) or button (3101 and 3101SP...NBX Messaging: Feature + 434 + current password + # + new password + # + repeat your new password # (Feature Entry Tone) + 434 (Feature Entry Tone) + current password + # (Feature Entry Tone) + new password + # (Feature Entry Tone) + repeat your new password + # (Confirmation Tone) 14 CHAPTER 1: GETTING STARTED Table 4 Setting Your NBX NetSet and NBX Messaging Password Feature NBX Business Phones NBX Basic Phones Analog Telephones...
...(Confirmation Tone) Password - Msg button (1102, 2102, 2102-IR) or button (3102) and follow the voice prompts Msg button (2101) or button (3101 and 3101SP...NBX Messaging: Feature + 434 + current password + # + new password + # + repeat your new password # (Feature Entry Tone) + 434 (Feature Entry Tone) + current password + # (Feature Entry Tone) + new password + # (Feature Entry Tone) + repeat your new password + # (Confirmation Tone) 14 CHAPTER 1: GETTING STARTED Table 4 Setting Your NBX NetSet and NBX Messaging Password Feature NBX Business Phones NBX Basic Phones Analog Telephones...
User Guide
Page 15
... call other voice messaging features are available through your NBX system. NBX NetSet Utility 15 NBX NetSet Utility The NBX NetSet administration utility has two interfaces: ■ Administrator - If your telephone is a member. Starting the NBX To use the NBX NetSet utility, you need Internet access.) To start the NBX NetSet utility: 1 Ask your administrator for the IP...
... call other voice messaging features are available through your NBX system. NBX NetSet Utility 15 NBX NetSet Utility The NBX NetSet administration utility has two interfaces: ■ Administrator - If your telephone is a member. Starting the NBX To use the NBX NetSet utility, you need Internet access.) To start the NBX NetSet utility: 1 Ask your administrator for the IP...
User Guide
Page 16
... Adobe Acrobat Reader is required to view the file. 16 CHAPTER 1: GETTING STARTED 3 Type your NBX NetSet user identification (always your 3-digit or 4-digit telephone extension) and your telephone (Business, Basic, or analog) appears. Adobe Acrobat Reader 4.0 or higher is available free from the Adobe... Web site: www.adobe.com Navigation and Shortcut Icons in the NBX NetSet Utility The icons at the ...
... Adobe Acrobat Reader is required to view the file. 16 CHAPTER 1: GETTING STARTED 3 Type your NBX NetSet user identification (always your 3-digit or 4-digit telephone extension) and your telephone (Business, Basic, or analog) appears. Adobe Acrobat Reader 4.0 or higher is available free from the Adobe... Web site: www.adobe.com Navigation and Shortcut Icons in the NBX NetSet Utility The icons at the ...
User Guide
Page 17
2 NBX 3102 BUSINESS TELEPHONE This chapter describes the buttons, controls, and features on an analog telephone that is connected to the NBX system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility. For a description of the features on the NBX 3101 and 3101SP Basic Telephones, see Chapter 4. For a description of the features on the NBX 1102...
2 NBX 3102 BUSINESS TELEPHONE This chapter describes the buttons, controls, and features on an analog telephone that is connected to the NBX system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility. For a description of the features on the NBX 3101 and 3101SP Basic Telephones, see Chapter 4. For a description of the features on the NBX 1102...
User Guide
Page 18
Allow you to select items that you to right, are discussed after the picture. See "Using the NBX Telephone Display Panel" in your telephone rings. Also, this indicator flashes when your voice mailbox. When lit, indicates that are displayed in the menu) ■ Exit ... one or more new voice mail messages in Chapter 7. The buttons, from left to the next higher level in the telephone display panel. Figure 1 NBX 3102 Business Telephone 1 Soft buttons - 18 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE Telephone Buttons and Controls Figure 1 shows the buttons and controls on the...
Allow you to select items that you to right, are discussed after the picture. See "Using the NBX Telephone Display Panel" in your telephone rings. Also, this indicator flashes when your voice mailbox. When lit, indicates that are displayed in the menu) ■ Exit ... one or more new voice mail messages in Chapter 7. The buttons, from left to the next higher level in the telephone display panel. Figure 1 NBX 3102 Business Telephone 1 Soft buttons - 18 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE Telephone Buttons and Controls Figure 1 shows the buttons and controls on the...
User Guide
Page 19
... the currently active call with up the handset. 15 Forward to scroll through the items in NBX NetSet To turn the speaker phone off and resume the conversation, pick up to another telephone. See "Putting a Call on Hold" in Chapter 7. 12 Conference button - Establishes a ...Programmable Access Buttons" and "Status Lights for future use it to specific buttons. Activated when the telephone is in Chapter 7. 13 Redial button - See "Establishing a Conference Call" in speaker phone mode, that you to wherever you and your organization ■ Personal speed dial numbers ■...
... the currently active call with up the handset. 15 Forward to scroll through the items in NBX NetSet To turn the speaker phone off and resume the conversation, pick up to another telephone. See "Putting a Call on Hold" in Chapter 7. 12 Conference button - Establishes a ...Programmable Access Buttons" and "Status Lights for future use it to specific buttons. Activated when the telephone is in Chapter 7. 13 Redial button - See "Establishing a Conference Call" in speaker phone mode, that you to wherever you and your organization ■ Personal speed dial numbers ■...
User Guide
Page 20
... the volume of the ringer, the speaker, the handset, or the headset. 20 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE > User Information > Call Forward. Press the button to calls and have your voice mail messages through the NBX Messaging system. See "Using a Headset" in Chapter 7. 20 Mute button - To activate this...headset, press the Headset button (by default, button 16 at the top of the right column of the telephone, this feature, press the button before calls come in speaker phone mode. See "Forwarding Incoming Calls to Your Call Coverage Point" in a headset so that you can ...
... the volume of the ringer, the speaker, the handset, or the headset. 20 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE > User Information > Call Forward. Press the button to calls and have your voice mail messages through the NBX Messaging system. See "Using a Headset" in Chapter 7. 20 Mute button - To activate this...headset, press the Headset button (by default, button 16 at the top of the right column of the telephone, this feature, press the button before calls come in speaker phone mode. See "Forwarding Incoming Calls to Your Call Coverage Point" in a headset so that you can ...
User Guide
Page 21
... 2 shows the 18 programmable Access buttons on your administrator designates these default settings, which your telephone. See "Speed Dials" in Chapter 9. 7 Feature button - Figure 2 3102 Access Buttons Access buttons have these three system appearance buttons as lines for incoming and outgoing calls... that it can change the current features on the NBX 3102 Business Telephone. Allows you to place a call directly to One-Touch Speed Dials icon below any other telephone on your administrator can be retrieved from any NBX NetSet utility screen. To view or change : 1...
... 2 shows the 18 programmable Access buttons on your administrator designates these default settings, which your telephone. See "Speed Dials" in Chapter 9. 7 Feature button - Figure 2 3102 Access Buttons Access buttons have these three system appearance buttons as lines for incoming and outgoing calls... that it can change the current features on the NBX 3102 Business Telephone. Allows you to place a call directly to One-Touch Speed Dials icon below any other telephone on your administrator can be retrieved from any NBX NetSet utility screen. To view or change : 1...
User Guide
Page 22
22 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE 9 Personal Speed Dial 4. See Table 6. See "Speed Dials" in Chapter 8. 10 Personal Speed Dial 5 11 Personal Speed Dial 6 12 Personal Speed Dial 7 13 Personal Speed ... Personal Speed Dial 9 15 Personal Speed Dial 10 16 Headset - The light beside each System Appearance button indicates the status. Press this button to the telephone. Table 6 Status Indicator Lights for System Appearance Buttons If the light is Off Steady Blinking quickly Blinking slowly The line is connected to enable the...
22 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE 9 Personal Speed Dial 4. See Table 6. See "Speed Dials" in Chapter 8. 10 Personal Speed Dial 5 11 Personal Speed Dial 6 12 Personal Speed Dial 7 13 Personal Speed ... Personal Speed Dial 9 15 Personal Speed Dial 10 16 Headset - The light beside each System Appearance button indicates the status. Press this button to the telephone. Table 6 Status Indicator Lights for System Appearance Buttons If the light is Off Steady Blinking quickly Blinking slowly The line is connected to enable the...
User Guide
Page 23
For a description of the features on the NBX 2101 Basic Telephone, see Chapter 5. For a description of the features on the NBX 3102 Business Telephone, see Chapter 4. 3 NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES This chapter describes the buttons, controls, and features on the following NBX telephones: ■ NBX 1102 Business Telephone ■ NBX 2102 Business Telephone ■ NBX 2102-IR Business Telephone The chapter covers these features work on an...
For a description of the features on the NBX 2101 Basic Telephone, see Chapter 5. For a description of the features on the NBX 3102 Business Telephone, see Chapter 4. 3 NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES This chapter describes the buttons, controls, and features on the following NBX telephones: ■ NBX 1102 Business Telephone ■ NBX 2102 Business Telephone ■ NBX 2102-IR Business Telephone The chapter covers these features work on an...
User Guide
Page 24
...'s names in your organization ■ Personal speed dial numbers ■ System-wide speed dial numbers 2 Soft buttons - Figure 3 NBX Business Telephone (2102-IR Shown) 1 Display panel - See "Using the NBX Telephone Display Panel" in the telephone display panel. 24 CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES Telephone Buttons and Controls Figure 3 shows the buttons and controls on the...
...'s names in your organization ■ Personal speed dial numbers ■ System-wide speed dial numbers 2 Soft buttons - Figure 3 NBX Business Telephone (2102-IR Shown) 1 Display panel - See "Using the NBX Telephone Display Panel" in the telephone display panel. 24 CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES Telephone Buttons and Controls Figure 3 shows the buttons and controls on the...