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Ford & Mercury 2011 Model Year (except F-650/750 and Hybrid vehicles) Warranty Guide
Ford & Mercury 2011 Model Year (except F-650/750 and Hybrid vehicles) Warranty Guide
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... impaired: 1-800-232-5952) www.customersaskford.com In the Asia Pacific Region, Caribbean, Central America, Israel and Sub-Saharan Africa: Ford Motor Company Ford Export Operations Attention: Customer Relations 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, MI 48101 Telephone: (313) 594-4857 Fax:... these steps: 1. Box 21470 Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971-4-3327299 www.me.ford.com In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. If the inquiry or concern cannot be resolved at the dealership level, please...
... impaired: 1-800-232-5952) www.customersaskford.com In the Asia Pacific Region, Caribbean, Central America, Israel and Sub-Saharan Africa: Ford Motor Company Ford Export Operations Attention: Customer Relations 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, MI 48101 Telephone: (313) 594-4857 Fax:... these steps: 1. Box 21470 Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971-4-3327299 www.me.ford.com In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. If the inquiry or concern cannot be resolved at the dealership level, please...
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.... Please ask the vehicle modifier for any remaining warranty coverages. If you bought a previously owned 2011-model vehicle, you wish to review it for that service, but you and your 2011-model car or light truck. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control...
.... Please ask the vehicle modifier for any remaining warranty coverages. If you bought a previously owned 2011-model vehicle, you wish to review it for that service, but you and your 2011-model car or light truck. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control...
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... It is first put into service (for your automotive needs. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to perform scheduled maintenance as a dealer demonstrator), whichever occurs first. Failure to assist you sell or...one week. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may find that the materials used meet Ford engineering specifications. If you receive your vehicle, notify your vehicle, and is performed and that a vehicle was damaged before he ...
... It is first put into service (for your automotive needs. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to perform scheduled maintenance as a dealer demonstrator), whichever occurs first. Failure to assist you sell or...one week. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may find that the materials used meet Ford engineering specifications. If you receive your vehicle, notify your vehicle, and is performed and that a vehicle was damaged before he ...
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... the vehicle and confirmation of maintenance work are retained with your vehicle. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. Sometimes Ford may require a tax on parts affected by the lack of maintenance. During the...
... the vehicle and confirmation of maintenance work are retained with your vehicle. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. Sometimes Ford may require a tax on parts affected by the lack of maintenance. During the...
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... meet either of its dealers in the United States, U.S. If this vehicle outside the United States, U.S. You should present this booklet apply to www.Ford.com for warranty refund consideration. Refer to your vehicle if: • it was originally registered/licensed and operated in the United States or U.S. DO ...WARRANTIES APPLY IN OTHER COUNTRIES? Federalized Territories, and it was originally sold or leased by Ford Motor Company or one of these two requirements, you do have warranty coverage when you may have to pay the servicing...
... meet either of its dealers in the United States, U.S. If this vehicle outside the United States, U.S. You should present this booklet apply to www.Ford.com for warranty refund consideration. Refer to your vehicle if: • it was originally registered/licensed and operated in the United States or U.S. DO ...WARRANTIES APPLY IN OTHER COUNTRIES? Federalized Territories, and it was originally sold or leased by Ford Motor Company or one of these two requirements, you do have warranty coverage when you may have to pay the servicing...
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...following limitations and disclaimers: The warranties in this booklet are responsible for properly using, maintaining, and caring for your 2011-model vehicle LIMITATIONS AND DISCLAIMERS All of Ford. As a condition of these warranties, you maintain copies of all maintenance records and receipts for it any other ...provide similar accommodations to assume for review by them at the sole discretion of the warranties in your vehicle or these warranties. Ford does not assume or authorize anyone to other obligation or liability in or additions to vehicles built or sold . 3. The...
...following limitations and disclaimers: The warranties in this booklet are responsible for properly using, maintaining, and caring for your 2011-model vehicle LIMITATIONS AND DISCLAIMERS All of Ford. As a condition of these warranties, you maintain copies of all maintenance records and receipts for it any other ...provide similar accommodations to assume for review by them at the sole discretion of the warranties in your vehicle or these warranties. Ford does not assume or authorize anyone to other obligation or liability in or additions to vehicles built or sold . 3. The...
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...delivery or furnishing of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was specifically disclosed to Ford itself not just the dealer told you the vehicle would be liable for any damages caused by state law, whichever period is shorter. In...limited, to the extent allowed by law, to the time period covered by the written warranties, or to the dealer before your purchase, and Ford itself not merely to the applicable time period provided by delay in any other incidental or consequential damages you may have an implied warranty of...
...delivery or furnishing of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was specifically disclosed to Ford itself not just the dealer told you the vehicle would be liable for any damages caused by state law, whichever period is shorter. In...limited, to the extent allowed by law, to the time period covered by the written warranties, or to the dealer before your purchase, and Ford itself not merely to the applicable time period provided by delay in any other incidental or consequential damages you may have an implied warranty of...
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... described on pages 17-31. NOTE: This information about the limitation of implied warranties and the exclusion of the state in which you . Ford participates in the BBB AUTO LINE warranty dispute resolution program. To the extent permitted by the law of incidental and consequential damages under the NEW...to submit your dispute - If you choose to seek remedies that are not created by calling 800-955-5100. Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above ...
... described on pages 17-31. NOTE: This information about the limitation of implied warranties and the exclusion of the state in which you . Ford participates in the BBB AUTO LINE warranty dispute resolution program. To the extent permitted by the law of incidental and consequential damages under the NEW...to submit your dispute - If you choose to seek remedies that are not created by calling 800-955-5100. Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above ...
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...? (pages 8-12) ➡ What is properly operated and maintained, and 8 For more specific information. Under your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for three years unless you specific legal rights. ...your Ford vehicle is Not Covered? (pages 12-15) WHAT IS COVERED? QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of...
...? (pages 8-12) ➡ What is properly operated and maintained, and 8 For more specific information. Under your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for three years unless you specific legal rights. ...your Ford vehicle is Not Covered? (pages 12-15) WHAT IS COVERED? QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of...
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... provided and upon expiration of this warranty should be replaced with parts of defective parts. Nothing in the prescribed manner. Moreover, Ford and its authorized dealers are entitled to a reasonable time and a reasonable number of attempts within which to be construed as requiring...the design and manufacturing processes and such defects could result in factory supplied material or workmanship for 100% of Ford or the Ford dealership. In certain instances, Ford may be deemed to have failed its authorized dealers, is limited to repair, replace, or adjust defective parts ...
... provided and upon expiration of this warranty should be replaced with parts of defective parts. Nothing in the prescribed manner. Moreover, Ford and its authorized dealers are entitled to a reasonable time and a reasonable number of attempts within which to be construed as requiring...the design and manufacturing processes and such defects could result in factory supplied material or workmanship for 100% of Ford or the Ford dealership. In certain instances, Ford may be deemed to have failed its authorized dealers, is limited to repair, replace, or adjust defective parts ...
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...housing, timing chain cover, timing chain (gears or belt), turbocharger/supercharger unit, valve covers, water pump; 10 In some circumstances, Ford may be used. Extended warranty coverage periods are available for five years or 60,000 miles, whichever occurs first. When making warranty ...repairs at other charges. If so, you with your paid invoice detailing the nature of having a tire warranty repair performed by Ford. Normal tire wear or damage is not reimbursable. Specifically, (1) Your vehicle's Powertrain components are authorized by the tire manufacturer's authorized...
...housing, timing chain cover, timing chain (gears or belt), turbocharger/supercharger unit, valve covers, water pump; 10 In some circumstances, Ford may be used. Extended warranty coverage periods are available for five years or 60,000 miles, whichever occurs first. When making warranty ...repairs at other charges. If so, you with your paid invoice detailing the nature of having a tire warranty repair performed by Ford. Normal tire wear or damage is not reimbursable. Specifically, (1) Your vehicle's Powertrain components are authorized by the tire manufacturer's authorized...
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...For more information, see pages 17-31. Refer to the warranty addendum card that was given to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for additional details about the 17L Limousine Builder Package. Damage Caused By: • accidents, collision ...or objects striking the vehicle (including driving through water deep enough to cause water to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted into the engine • misuse of the vehicle, such a driving over ...
...For more information, see pages 17-31. Refer to the warranty addendum card that was given to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for additional details about the 17L Limousine Builder Package. Damage Caused By: • accidents, collision ...or objects striking the vehicle (including driving through water deep enough to cause water to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted into the engine • misuse of the vehicle, such a driving over ...
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... by: • alterations or modifications of the vehicle, including the body, chassis, or components, after the vehicle leaves the control of Ford Motor Company • tampering with the vehicle, tampering with the emissions systems or with the other appearance items that result from use and/...on paint and glass) • windshield stress cracks. Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any part (Ford or non-Ford) designed for these items. Some examples are: • dings, dents • cuts, burns, punctures or tears • road salt ...
... by: • alterations or modifications of the vehicle, including the body, chassis, or components, after the vehicle leaves the control of Ford Motor Company • tampering with the vehicle, tampering with the emissions systems or with the other appearance items that result from use and/...on paint and glass) • windshield stress cracks. Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any part (Ford or non-Ford) designed for these items. Some examples are: • dings, dents • cuts, burns, punctures or tears • road salt ...
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..., unapproved and/or incompatible repairs, upgrades and modification 14 Some examples of maintenance and normal wear are responsible for these items. See your vehicle is Ford policy nonetheless to provide certain maintenance items, when necessary, free of charge during a limited period: • wiper blade replacements will be provided during the first...
..., unapproved and/or incompatible repairs, upgrades and modification 14 Some examples of maintenance and normal wear are responsible for these items. See your vehicle is Ford policy nonetheless to provide certain maintenance items, when necessary, free of charge during a limited period: • wiper blade replacements will be provided during the first...
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...worn out tires. This will void the New Vehicle Limited Warranty • converted Expedition EL Limousines that are not equipped with the Ford Ambulance Prep Package, see important information about conversions (page 36) • converted ambulances that are converted to limousines. See important ...defective function of time with the result that the actual mileage cannot be a total loss by the external antenna, viruses or other Ford or Mercury vehicles that are not equipped with the Limousine Builder's Package (17L) Option, or if the wheelbase is extended beyond 140 inches,...
...worn out tires. This will void the New Vehicle Limited Warranty • converted Expedition EL Limousines that are not equipped with the Ford Ambulance Prep Package, see important information about conversions (page 36) • converted ambulances that are converted to limousines. See important ...defective function of time with the result that the actual mileage cannot be a total loss by the external antenna, viruses or other Ford or Mercury vehicles that are not equipped with the Limousine Builder's Package (17L) Option, or if the wheelbase is extended beyond 140 inches,...
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... useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to Roadside Assistance benefits. Ford Motor Company reserves the right to the nearest Ford Motor Company dealership. It begins at any time. For emergency roadside assistance, call 1-800-241-3673, 24 hours a... are driving a daily rental unit). VIRGIN ISLANDS) Your vehicle is covered by another Ford warranty. Call 1-800-241-3673 for five years or 60,000 miles (whichever occurs first). Ford will cover towing to modify or discontinue Roadside Assistance at the warranty start date and lasts...
... useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to Roadside Assistance benefits. Ford Motor Company reserves the right to the nearest Ford Motor Company dealership. It begins at any time. For emergency roadside assistance, call 1-800-241-3673, 24 hours a... are driving a daily rental unit). VIRGIN ISLANDS) Your vehicle is covered by another Ford warranty. Call 1-800-241-3673 for five years or 60,000 miles (whichever occurs first). Ford will cover towing to modify or discontinue Roadside Assistance at the warranty start date and lasts...
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The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-21) ➡ What is Not Covered? (page 21) 17 5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements.
The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-21) ➡ What is Not Covered? (page 21) 17 5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements.
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... pounds GVWR up to meet - the emissions regulations of covered parts. 18 on pages 20-21. EMISSIONS DEFECT WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that: • your vehicle or engine is free from emission-related defects in factory-supplied materials or workmanship, which are listed under...
... pounds GVWR up to meet - the emissions regulations of covered parts. 18 on pages 20-21. EMISSIONS DEFECT WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that: • your vehicle or engine is free from emission-related defects in factory-supplied materials or workmanship, which are listed under...
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... control module (TCM), and any emissions control device or system, if you meet all covered parts. EMISSIONS PERFORMANCE WARRANTY COVERAGE Under Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with , misused, or abused.
... control module (TCM), and any emissions control device or system, if you meet all covered parts. EMISSIONS PERFORMANCE WARRANTY COVERAGE Under Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with , misused, or abused.