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Ford & Mercury 2011 Model Year (except F-650/750 and Hybrid vehicles) Warranty Guide
Ford & Mercury 2011 Model Year (except F-650/750 and Hybrid vehicles) Warranty Guide
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... LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? Do Warranties Apply In Other Countries? 3. What Is Not Covered? 1 2 2 2 2 2 3 4 5 5 8 12 16 16 17 20 21 22 26 29 What Is Not Covered? 4. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES What... Is Covered? Virgin Islands) 5. What Is Not Covered? 6. IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For...
... LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? Do Warranties Apply In Other Countries? 3. What Is Not Covered? 1 2 2 2 2 2 3 4 5 5 8 12 16 16 17 20 21 22 26 29 What Is Not Covered? 4. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES What... Is Covered? Virgin Islands) 5. What Is Not Covered? 6. IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For...
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... another dealer. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise Emissions Warranty which applies only to your selling dealer thank you wish to review it for warranty repairs. If you bought a previously owned 2011-model vehicle, you , then contact the Customer Relationship Center...
... another dealer. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise Emissions Warranty which applies only to your selling dealer thank you wish to review it for warranty repairs. If you bought a previously owned 2011-model vehicle, you , then contact the Customer Relationship Center...
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... Ford engineering specifications. at the assembly plant and the dealership, and we usually correct any damage when you are an eligible U.S. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is performed and that a vehicle was damaged before he or she took delivery. MAINTAIN YOUR VEHICLE PROPERLY Your glove compartment contains an...
... Ford engineering specifications. at the assembly plant and the dealership, and we usually correct any damage when you are an eligible U.S. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is performed and that a vehicle was damaged before he or she took delivery. MAINTAIN YOUR VEHICLE PROPERLY Your glove compartment contains an...
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..., or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. not originally included in this guide. intended to Bumper Warranty period, dealers may require a tax on parts affected by any adjustment program is always entered in your Scheduled Maintenance...
..., or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. not originally included in this guide. intended to Bumper Warranty period, dealers may require a tax on parts affected by any adjustment program is always entered in your Scheduled Maintenance...
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... in this vehicle outside the United States, U.S. If this document to save the paid repair order or invoice. Federalized Territory for warranty refund consideration. Refer to your vehicle if: • it was originally registered/licensed and operated in a foreign country or U.S. ...Ford Motor Company dealer for a repair that is covered under the U.S. The New Vehicle Limited Warranty and the Emissions Warranties described in the United States or U.S. Federalized Territories, and it was originally sold or leased by Ford Motor Company or...
... in this vehicle outside the United States, U.S. If this document to save the paid repair order or invoice. Federalized Territory for warranty refund consideration. Refer to your vehicle if: • it was originally registered/licensed and operated in a foreign country or U.S. ...Ford Motor Company dealer for a repair that is covered under the U.S. The New Vehicle Limited Warranty and the Emissions Warranties described in the United States or U.S. Federalized Territories, and it was originally sold or leased by Ford Motor Company or...
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... for it any obligation to make changes in or additions to vehicles built or sold . As a condition of these warranties, you maintain copies of all maintenance records and receipts for your 2011-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to the following limitations and disclaimers: The...
... for it any obligation to make changes in or additions to vehicles built or sold . As a condition of these warranties, you maintain copies of all maintenance records and receipts for your 2011-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to the following limitations and disclaimers: The...
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...shall not be caused, the loss of any damages caused by state law, whichever period is equipped for racing. 6 You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in delivery or furnishing of your transportation ...for business or commercial purposes. Punitive, exemplary, or multiple damages may not be suitable for that purpose. You may have . These implied warranties are not responsible for any time or income that the car or light truck is suitable for your special purposes), if a special purpose...
...shall not be caused, the loss of any damages caused by state law, whichever period is equipped for racing. 6 You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in delivery or furnishing of your transportation ...for business or commercial purposes. Punitive, exemplary, or multiple damages may not be suitable for that purpose. You may have . These implied warranties are not responsible for any time or income that the car or light truck is suitable for your special purposes), if a special purpose...
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...Law'', you . You are also required to submit your Ford vehicle. Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above may contact BBB AUTO LINE by the law...this booklet and all questions regarding the BBB AUTO LINE program, see page 34 of incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to the BBB AUTO LINE before exercising rights or seeking remedies under the ''Lemon Law''. Ford participates in which you are ...
...Law'', you . You are also required to submit your Ford vehicle. Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above may contact BBB AUTO LINE by the law...this booklet and all questions regarding the BBB AUTO LINE program, see page 34 of incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to the BBB AUTO LINE before exercising rights or seeking remedies under the ''Lemon Law''. Ford participates in which you are ...
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...other rights that vary from state to Bumper Coverage lasts for more specific information. For example: Your Bumper to state. Your NEW VEHICLE LIMITED WARRANTY gives you drive more details on coverage, see: ➡ What is Covered? (pages 8-12) ➡ What is properly operated and maintained, ... for three years unless you specific legal rights. Please refer to the description of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. your coverage ends at 36,000 miles. For each type of coverage, the chart shows two measures: • years ...
...other rights that vary from state to Bumper Coverage lasts for more specific information. For example: Your Bumper to state. Your NEW VEHICLE LIMITED WARRANTY gives you drive more details on coverage, see: ➡ What is Covered? (pages 8-12) ➡ What is properly operated and maintained, ... for three years unless you specific legal rights. Please refer to the description of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. your coverage ends at 36,000 miles. For each type of coverage, the chart shows two measures: • years ...
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... to repair, replacement, or adjustment of labor costs and on your new vehicle. The remedy under this written warranty, and any implied warranty, is defect free. Conditions that are described on your vehicle that malfunction or fail during normal use Ford or Motorcraft parts or ... , shall in no event exceed the cost of correcting manufacturing defects as herein provided and upon expiration of this warranty should be construed as requiring defective parts to a manufacturing defect in the prescribed manner. Nothing in the need for parts. (See the reimbursement schedule...
... to repair, replacement, or adjustment of labor costs and on your new vehicle. The remedy under this written warranty, and any implied warranty, is defect free. Conditions that are described on your vehicle that malfunction or fail during normal use Ford or Motorcraft parts or ... , shall in no event exceed the cost of correcting manufacturing defects as herein provided and upon expiration of this warranty should be construed as requiring defective parts to a manufacturing defect in the prescribed manner. Nothing in the need for parts. (See the reimbursement schedule...
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...facilities. In certain instances, Ford may be charged a prorated amount for a repair covered by the New Vehicle Limited Warranty, you may authorize repairs at other charges. Extended warranty coverage periods are available for five years or 60,000 miles, whichever occurs first. Specifically, (1) Your vehicle's ...for certain vehicle parts and conditions. See page 15 for the original brand and model, even if still available. When making warranty repairs on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN 1-12,000 12,001-24...
...facilities. In certain instances, Ford may be charged a prorated amount for a repair covered by the New Vehicle Limited Warranty, you may authorize repairs at other charges. Extended warranty coverage periods are available for five years or 60,000 miles, whichever occurs first. Specifically, (1) Your vehicle's ...for certain vehicle parts and conditions. See page 15 for the original brand and model, even if still available. When making warranty repairs on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN 1-12,000 12,001-24...
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... pressure sensor, 11 For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − our policy is to provide free repair of miles driven. Rear-Wheel Drive: axle shafts, bearings (front and rear), ...; The following parts are covered during normal use due to a manufacturing defect in factory-supplied materials or factory workmanship. The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during this extended coverage period: the engine, cylinder block...
... pressure sensor, 11 For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − our policy is to provide free repair of miles driven. Rear-Wheel Drive: axle shafts, bearings (front and rear), ...; The following parts are covered during normal use due to a manufacturing defect in factory-supplied materials or factory workmanship. The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during this extended coverage period: the engine, cylinder block...
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...and is in addition to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for details of your Expedition EL is eligible for the Ford Limousine Limited Warranty coverage for additional details about the 17L Limousine Builder Package. WHAT IS NOT ...power source 12 NOTE: Some components may also be ingested into a limousine by the Emissions Warranties. Refer to the warranty addendum card that was given to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted into the engine •...
...and is in addition to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for details of your Expedition EL is eligible for the Ford Limousine Limited Warranty coverage for additional details about the 17L Limousine Builder Package. WHAT IS NOT ...power source 12 NOTE: Some components may also be ingested into a limousine by the Emissions Warranties. Refer to the warranty addendum card that was given to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted into the engine •...
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...) designed for the first 12 months in service, regardless of miles driven, even though caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include...
...) designed for the first 12 months in service, regardless of miles driven, even though caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include...
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...; Loss of personal recording media, software or data • Failure to provide proper installation environment • Damage caused by a warranty repair) will be provided during the first 12 months or 12,000 miles in service, whichever occurs first • Brake pad... items, when necessary, free of foreign objects, fluid spillage • unauthorized modification to a warranty related repair, replacement or adjustment, it is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions. You, as insertion of charge during a limited period...
...; Loss of personal recording media, software or data • Failure to provide proper installation environment • Damage caused by a warranty repair) will be provided during the first 12 months or 12,000 miles in service, whichever occurs first • Brake pad... items, when necessary, free of foreign objects, fluid spillage • unauthorized modification to a warranty related repair, replacement or adjustment, it is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions. You, as insertion of charge during a limited period...
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...beyond 140 inches, or if the Gross Vehicle Weight Rating (GVWR) exceeds 9,900 pounds. this will void the New Vehicle Limited Warranty • converted Expedition EL Limousines that the actual mileage cannot be replaced (unless required by an insurance company; Tires will void the... New Vehicle Limited Warranty. • the defective function of your cellular phone or digital media device (i.e., inadequate signal reception by the external antenna, viruses or other Ford or Mercury vehicles that have had the odometer disconnected, altered, or ...
...beyond 140 inches, or if the Gross Vehicle Weight Rating (GVWR) exceeds 9,900 pounds. this will void the New Vehicle Limited Warranty • converted Expedition EL Limousines that the actual mileage cannot be replaced (unless required by an insurance company; Tires will void the... New Vehicle Limited Warranty. • the defective function of your cellular phone or digital media device (i.e., inadequate signal reception by the external antenna, viruses or other Ford or Mercury vehicles that have had the odometer disconnected, altered, or ...
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...have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to modify or discontinue Roadside Assistance at the warranty start date and lasts for further details. 16 Call 1-800-241-3673 for five years or 60,000 miles (whichever occurs first). VIRGIN ... • Towing to the nearest Ford Motor Company dealership, or towing to your credit card unless the problem is covered by another Ford warranty. If you are driving a daily rental unit). Ford will cover towing to Roadside Assistance benefits. Certain restrictions apply to the nearest Ford ...
...have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to modify or discontinue Roadside Assistance at the warranty start date and lasts for further details. 16 Call 1-800-241-3673 for five years or 60,000 miles (whichever occurs first). VIRGIN ... • Towing to the nearest Ford Motor Company dealership, or towing to your credit card unless the problem is covered by another Ford warranty. If you are driving a daily rental unit). Ford will cover towing to Roadside Assistance benefits. Certain restrictions apply to the nearest Ford ...
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Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. 5. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-21) ➡ What is Not Covered? (page 21) 17
Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. 5. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-21) ➡ What is Not Covered? (page 21) 17
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The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) ... parts containing an emissions-related defect. See WHAT IS COVERED for list of the U.S. the emissions regulations of covered parts. 18 EMISSIONS DEFECT WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that could prevent the vehicle or engine from emission-related defects in factory-supplied materials or workmanship, which...
The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) ... parts containing an emissions-related defect. See WHAT IS COVERED for list of the U.S. the emissions regulations of covered parts. 18 EMISSIONS DEFECT WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that could prevent the vehicle or engine from emission-related defects in factory-supplied materials or workmanship, which...