Customer Assistance Guide 1st Printing
Page 1
Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Copyright
Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Copyright
Customer Assistance Guide 1st Printing
Page 2
...) and place it in the mud or snow, are stranded. Even non-warranty related tows, like accidents or getting stuck in your Ford or Lincoln-Mercury dealer. Should you need roadside assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it...
...) and place it in the mud or snow, are stranded. Even non-warranty related tows, like accidents or getting stuck in your Ford or Lincoln-Mercury dealer. Should you need roadside assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it...
Customer Assistance Guide 1st Printing
Page 3
...coverage. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to change. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. coverage for certain maintenance and wear items.) You may , however, take your ...Ask your new vehicle is subject to service your concern will be tailored to any participating Ford Motor Company dealer. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you need service • protection against repair costs after your Bumper to ensure...
...coverage. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to change. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. coverage for certain maintenance and wear items.) You may , however, take your ...Ask your new vehicle is subject to service your concern will be tailored to any participating Ford Motor Company dealer. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you need service • protection against repair costs after your Bumper to ensure...
Customer Assistance Guide 1st Printing
Page 4
Motorhome assistance Away from home when your vehicle ownership license If you still have a complaint involving a warranty dispute, you : Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. MOTORHOME ASSISTANCE If you have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance...
Motorhome assistance Away from home when your vehicle ownership license If you still have a complaint involving a warranty dispute, you : Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. MOTORHOME ASSISTANCE If you have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance...
Customer Assistance Guide 1st Printing
Page 5
..., modify procedures and/or to the warranty complaint being reviewed are eligible for consideration 5 Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of consequential expenses. Contacting the dispute settlement board If inspections or repairs are required, let...
..., modify procedures and/or to the warranty complaint being reviewed are eligible for consideration 5 Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of consequential expenses. Contacting the dispute settlement board If inspections or repairs are required, let...
Customer Assistance Guide 1st Printing
Page 6
Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of your case reviewed you will receive an acknowledgment indicating: • the file number assigned to ...
Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of your case reviewed you will receive an acknowledgment indicating: • the file number assigned to ...
Customer Assistance Guide 1st Printing
Page 7
Oral presentations may be presented as evidence 7 Every effort will be requested by the dealer(s) and Ford Motor Company • the names (if known) of all available information related to each case within 36 months and 36,000 miles of the warranty start date, you a decision letter and a form on your vehicle ownership license • the date of repair(s) and mileage at the time of occurrence(s) • the current mileage • the name of the dealer who are free to pursue other remedies available to them under state or federal law. Board decisions may also be mailed to you. ...
Oral presentations may be presented as evidence 7 Every effort will be requested by the dealer(s) and Ford Motor Company • the names (if known) of all available information related to each case within 36 months and 36,000 miles of the warranty start date, you a decision letter and a form on your vehicle ownership license • the date of repair(s) and mileage at the time of occurrence(s) • the current mileage • the name of the dealer who are free to pursue other remedies available to them under state or federal law. Board decisions may also be mailed to you. ...
Customer Assistance Guide 1st Printing
Page 8
Box 43360 Detroit, Michigan 48243 GETTING ASSISTANCE OUTSIDE OF THE U.S. If you leave the U.S. Using leaded fuel may also result in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If your dealer or write to the Board at the following address: Dispute Settlement Board P.O. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle must be initiated, where allowed by using improper fuel. Box 5120 Southfield, MI 48086-5120 You may also contact the Customer Assistance Center at 1-800-392-3673 (Ford) TDD for the ...
Box 43360 Detroit, Michigan 48243 GETTING ASSISTANCE OUTSIDE OF THE U.S. If you leave the U.S. Using leaded fuel may also result in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If your dealer or write to the Board at the following address: Dispute Settlement Board P.O. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle must be initiated, where allowed by using improper fuel. Box 5120 Southfield, MI 48086-5120 You may also contact the Customer Assistance Center at 1-800-392-3673 (Ford) TDD for the ...
Customer Assistance Guide 1st Printing
Page 9
..., contact the nearest Ford dealership. they can direct you , they are in North America and then relocate outside of your local authorized Ford or Lincoln-Mercury dealer. Accessories FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. FORD ACCESSORIES FOR YOUR VEHICLE Ford...
..., contact the nearest Ford dealership. they can direct you , they are in North America and then relocate outside of your local authorized Ford or Lincoln-Mercury dealer. Accessories FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. FORD ACCESSORIES FOR YOUR VEHICLE Ford...
Customer Assistance Guide 1st Printing
Page 10
Not all models. Ford accessories for your dealer for complete warranty information and availability. See your vehicle and meets or exceeds Ford's rigid engineering and safety specifications. Ford accessories are available for all accessories are warrented for up to three years or 60,000 km (36,000 miles), whichever comes first. Safety Remote keyless entry Styled wheel protector locks Vehicle security systems Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Cassette holders Dash trim Engine block heaters Gear shift ...
Not all models. Ford accessories for your dealer for complete warranty information and availability. See your vehicle and meets or exceeds Ford's rigid engineering and safety specifications. Ford accessories are available for all accessories are warrented for up to three years or 60,000 km (36,000 miles), whichever comes first. Safety Remote keyless entry Styled wheel protector locks Vehicle security systems Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Cassette holders Dash trim Engine block heaters Gear shift ...
Customer Assistance Guide 1st Printing
Page 11
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack adapters Retractable bed hooks and loops Running boards Shift knobs Snow traction cables Soft luggage cover Speed control Towing mirrors Trailer hitch Trailer hitch bars and balls Trailer hitch wiring adaptor Trunk mount luggage rack Protection and appearance equipment Bed mat/bedliner tailgate covers Bed mats Bedliners Car/truck covers Cargo liners, interior Carpet floor mats Cleaners, waxes ...
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack adapters Retractable bed hooks and loops Running boards Shift knobs Snow traction cables Soft luggage cover Speed control Towing mirrors Trailer hitch Trailer hitch bars and balls Trailer hitch wiring adaptor Trunk mount luggage rack Protection and appearance equipment Bed mat/bedliner tailgate covers Bed mats Bedliners Car/truck covers Cargo liners, interior Carpet floor mats Cleaners, waxes ...
Customer Assistance Guide 1st Printing
Page 12
such as indicated on the Safety compliance certification label). that are equipped with FCC or CRTC regulations and should comply with radio transmitters. Any such equipment installed in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers and luggage to stumble or stall. Ordering additional publications Lubricants and oils Molded splash guards Molded vinyl floor mats Rallye bars Rear air deflectors Rear decklid spoilers Side window air deflectors Spare tire lock Step bumpers Step/sill plates Tailgate covers Tailgate ...
such as indicated on the Safety compliance certification label). that are equipped with FCC or CRTC regulations and should comply with radio transmitters. Any such equipment installed in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers and luggage to stumble or stall. Ordering additional publications Lubricants and oils Molded splash guards Molded vinyl floor mats Rallye bars Rear air deflectors Rear decklid spoilers Side window air deflectors Spare tire lock Step bumpers Step/sill plates Tailgate covers Tailgate ...
Customer Assistance Guide 1st Printing
Page 13
ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. Ordering additional owner's literature vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs of such equipment. Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST, for any adverse effects or damage that may result from the use of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for credit...
ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. Ordering additional owner's literature vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs of such equipment. Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST, for any adverse effects or damage that may result from the use of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for credit...
Owner Guide 1st Printing
Page 1
S. Contents Before driving Introduction Instrumentation Controls and features Seating and safety restraints Starting and driving Starting Driving Roadside emergencies Servicing Maintenance and care Capacities and specifications Reporting safety defects (U. only) Index 125 183 189 190 1 2 4 14 44 76 84 107
S. Contents Before driving Introduction Instrumentation Controls and features Seating and safety restraints Starting and driving Starting Driving Roadside emergencies Servicing Maintenance and care Capacities and specifications Reporting safety defects (U. only) Index 125 183 189 190 1 2 4 14 44 76 84 107
Owner Guide 1st Printing
Page 2
Read the following section on Warnings for your vehicle and its equipment? We must all play our part in rules for a full explanation. BREAKING IN YOUR VEHICLE There are no particular breaking-in protecting the environment. In this aim. This is necessary to give the moving parts a chance to such questions are significant steps toward this owner's guide, answers to break in comments highlighted by the warning triangle symbol. Indicates that vehicle information related to others, your vehicle. Correct vehicle usage and the authorized disposal of personal injury and ...
Read the following section on Warnings for your vehicle and its equipment? We must all play our part in rules for a full explanation. BREAKING IN YOUR VEHICLE There are no particular breaking-in protecting the environment. In this aim. This is necessary to give the moving parts a chance to such questions are significant steps toward this owner's guide, answers to break in comments highlighted by the warning triangle symbol. Indicates that vehicle information related to others, your vehicle. Correct vehicle usage and the authorized disposal of personal injury and ...
Owner Guide 1st Printing
Page 3
Introduction If possible, you can gradually increase the performance of printing. Ford may change the contents without notice and without incurring obligation. 3 INFORMATION ABOUT THIS GUIDE The information found in this guide was in effect at the time of your vehicle up to the permitted maximum speeds. From 1 600 km (1 000 miles) onwards you should avoid hard braking for the first 1 600 km (1 000 miles).
Introduction If possible, you can gradually increase the performance of printing. Ford may change the contents without notice and without incurring obligation. 3 INFORMATION ABOUT THIS GUIDE The information found in this guide was in effect at the time of your vehicle up to the permitted maximum speeds. From 1 600 km (1 000 miles) onwards you should avoid hard braking for the first 1 600 km (1 000 miles).
Owner Guide 1st Printing
Page 4
Instrumentation Page 17 Power mirrors Page 27 Turn signal/high beam Page 6 Instrument cluster Page 26 Hazard flasher control Page 28 Windshield wiper/washer control 3 2 NORMAL 4 5 6 7 1 0 x 1000 O/D OFF 8 55 60 70 80 50 100 120 90 140 40 60 800 0 0 1 2 3 100 160 30 40 180 110 20 20 0 0 0 0 200 120 10 130 BRAKE E 1/ 2 F MPH CHECK ENGINE UNLEADED FUEL ONLY On Res Set Acc MI RRORS Off Coast Page 129 Hood release Page 14 Headlamp control/ Foglamp control* Page 26 Horn Page 25 Tilt steering wheel lever Page 16 Instrument panel dimmer switch Page 24 Ignition switch Page 29 Speed ...
Instrumentation Page 17 Power mirrors Page 27 Turn signal/high beam Page 6 Instrument cluster Page 26 Hazard flasher control Page 28 Windshield wiper/washer control 3 2 NORMAL 4 5 6 7 1 0 x 1000 O/D OFF 8 55 60 70 80 50 100 120 90 140 40 60 800 0 0 1 2 3 100 160 30 40 180 110 20 20 0 0 0 0 200 120 10 130 BRAKE E 1/ 2 F MPH CHECK ENGINE UNLEADED FUEL ONLY On Res Set Acc MI RRORS Off Coast Page 129 Hood release Page 14 Headlamp control/ Foglamp control* Page 26 Horn Page 25 Tilt steering wheel lever Page 16 Instrument panel dimmer switch Page 24 Ignition switch Page 29 Speed ...
Owner Guide 1st Printing
Page 5
Page 42 Anti-theft system status indicator* I0:20 Page 18 Clock Page 19 Climate control system Electronic sound system; However, the page references given still apply. refer to "Audio Guide" LO PANEL A/C HI MAX A/C OFF PNL/FLR FLOOR FLR DEF DEF SIDE 1-2 POWER AUDIO VOLUME AM/FM 1 4 2 5 3 6 SCAN ANS SEEK EJECT * if equipped 5 Instrumentation Page 16 Rear window defroster control* On various models the appearance and location of some items may differ from those shown here.
Page 42 Anti-theft system status indicator* I0:20 Page 18 Clock Page 19 Climate control system Electronic sound system; However, the page references given still apply. refer to "Audio Guide" LO PANEL A/C HI MAX A/C OFF PNL/FLR FLOOR FLR DEF DEF SIDE 1-2 POWER AUDIO VOLUME AM/FM 1 4 2 5 3 6 SCAN ANS SEEK EJECT * if equipped 5 Instrumentation Page 16 Rear window defroster control* On various models the appearance and location of some items may differ from those shown here.
Owner Guide 1st Printing
Page 6
High beams Illuminates when the headlamp high beams are activated. The light also illuminates when the battery is off. Charging system Briefly illuminates when the ignition is turned on . Instrumentation 3 2 NORMAL 4 5 6 7 1 0 x 1000 8 55 60 70 80 50 100 120 90 140 40 60 800 0 0 1 2 3 100 160 30 40 10 180 1 20 20 0 0 0 0 200 120 1 0 130 BRAKE E 1/ 2 F MPH CHECK ENGINE UNLEADED FUEL ONLY TRACTION CONTROL O/D OFF INSTRUMENT CLUSTER LIGHTS AND CHIMES Turn signal Flashes when the left or right turn signal or hazard lights are on and the engine is not charging properly ...
High beams Illuminates when the headlamp high beams are activated. The light also illuminates when the battery is off. Charging system Briefly illuminates when the ignition is turned on . Instrumentation 3 2 NORMAL 4 5 6 7 1 0 x 1000 8 55 60 70 80 50 100 120 90 140 40 60 800 0 0 1 2 3 100 160 30 40 10 180 1 20 20 0 0 0 0 200 120 1 0 130 BRAKE E 1/ 2 F MPH CHECK ENGINE UNLEADED FUEL ONLY TRACTION CONTROL O/D OFF INSTRUMENT CLUSTER LIGHTS AND CHIMES Turn signal Flashes when the left or right turn signal or hazard lights are on and the engine is not charging properly ...
Owner Guide 1st Printing
Page 7
Instrumentation Safety belt Illuminates when the ignition is low. If the condition persists, your dealer or a qualified service technician as soon as a reminder to fasten the safety belts. For more information, refer to check the engine coolant level. Refer to the Maintenance and care chapter to Safety belt indicator light and warning chime in the Seating and safety restraints chapter. TRACTION CONTROL O/D OFF TRACTION CONTROL O/D OFF 7 Illuminates when the engine coolant level is switched on as possible. Indicates the status of the gearshift lever is pressed and ...
Instrumentation Safety belt Illuminates when the ignition is low. If the condition persists, your dealer or a qualified service technician as soon as a reminder to fasten the safety belts. For more information, refer to check the engine coolant level. Refer to the Maintenance and care chapter to Safety belt indicator light and warning chime in the Seating and safety restraints chapter. TRACTION CONTROL O/D OFF TRACTION CONTROL O/D OFF 7 Illuminates when the engine coolant level is switched on as possible. Indicates the status of the gearshift lever is pressed and ...