Warranty Guide 6th Printing
Page 8
... are an eligible U.S. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may find that the materials used meet Ford engineering specifications. It is your vehicle to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip ... you sell or trade your vehicle, and is available to assist you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is important in allowing your responsibility to perform scheduled maintenance as a dealer demonstrator), whichever occurs first....
... are an eligible U.S. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may find that the materials used meet Ford engineering specifications. It is your vehicle to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip ... you sell or trade your vehicle, and is available to assist you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is important in allowing your responsibility to perform scheduled maintenance as a dealer demonstrator), whichever occurs first....
Warranty Guide 6th Printing
Page 9
... Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. intended to maximize your satisfaction with your vehicle. The dealership looks forward to meeting your every service ...PAYS FOR WARRANTY REPAIRS? Some states and/or local governments may require a tax on parts affected by the lack of maintenance. Sometimes Ford may receive instructions to learn whether any applicable warranty during the stated coverage periods, unless specifically stated elsewhere in your vehicle identification number ...
... Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. intended to maximize your satisfaction with your vehicle. The dealership looks forward to meeting your every service ...PAYS FOR WARRANTY REPAIRS? Some states and/or local governments may require a tax on parts affected by the lack of maintenance. Sometimes Ford may receive instructions to learn whether any applicable warranty during the stated coverage periods, unless specifically stated elsewhere in your vehicle identification number ...
Warranty Guide 6th Printing
Page 11
...maintain copies of all maintenance records and receipts for certain vehicles or vehicle populations, at any time without incurring any part of Ford. 3. Ford does not assume or authorize anyone to provide post-warranty repairs, conduct recalls, or extend the warranty coverage period for review ... that Ford has provided such measures to a particular vehicle or vehicle population in or additions to vehicles built or sold . The fact that you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your 2011-model vehicle LIMITATIONS AND DISCLAIMERS ...
...maintain copies of all maintenance records and receipts for certain vehicles or vehicle populations, at any time without incurring any part of Ford. 3. Ford does not assume or authorize anyone to provide post-warranty repairs, conduct recalls, or extend the warranty coverage period for review ... that Ford has provided such measures to a particular vehicle or vehicle population in or additions to vehicles built or sold . The fact that you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your 2011-model vehicle LIMITATIONS AND DISCLAIMERS ...
Warranty Guide 6th Printing
Page 12
..., a private attorney general, a member of a class of claimants or in delivery or furnishing of revenue, or for business or commercial purposes. Ford shall not be recovered unless applicable law prohibits their disclaimer. These implied warranties do not apply at all if you may not be liable for...any damages caused by the written warranties, or to the dealer before your purchase, and Ford itself not just the dealer told you the vehicle would be caused, the loss of your transportation or use of your vehicle, the cost of rental vehicles, fuel, telephone, travel, meals, or ...
..., a private attorney general, a member of a class of claimants or in delivery or furnishing of revenue, or for business or commercial purposes. Ford shall not be recovered unless applicable law prohibits their disclaimer. These implied warranties do not apply at all if you may not be liable for...any damages caused by the written warranties, or to the dealer before your purchase, and Ford itself not just the dealer told you the vehicle would be caused, the loss of your transportation or use of your vehicle, the cost of rental vehicles, fuel, telephone, travel, meals, or ...
Warranty Guide 6th Printing
Page 13
...is still available to you . For more information regarding their enforceability and interpretation are not required to first use BBB AUTO LINE to you . Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so ...the BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. Ford participates in which you are required to submit your warranty dispute to the EMISSIONS WARRANTIES described on pages 17-31. The warranties contained in ...
...is still available to you . For more information regarding their enforceability and interpretation are not required to first use BBB AUTO LINE to you . Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so ...the BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. Ford participates in which you are required to submit your warranty dispute to the EMISSIONS WARRANTIES described on pages 17-31. The warranties contained in ...
Warranty Guide 6th Printing
Page 15
...manufacturing defects as herein provided and upon expiration of a different type or design than Ford dealer facilities. Conditions that are described on your vehicle that malfunction or fail during normal use Ford or Motorcraft parts or remanufactured or other than the original part, so long as... defects in the need for a warranted repair during the warranty period, then authorized Ford Motor Company dealers will use during the warranty period. This warranty does not mean that each Ford vehicle is limited to repair, replacement, or adjustment of attempts within which to diagnose...
...manufacturing defects as herein provided and upon expiration of a different type or design than Ford dealer facilities. Conditions that are described on your vehicle that malfunction or fail during normal use Ford or Motorcraft parts or remanufactured or other than the original part, so long as... defects in the need for a warranted repair during the warranty period, then authorized Ford Motor Company dealers will use during the warranty period. This warranty does not mean that each Ford vehicle is limited to repair, replacement, or adjustment of attempts within which to diagnose...
Warranty Guide 6th Printing
Page 16
... 12,001-24,000 24,001-36,000 PERCENT OF PARTS COVERED BY FORD 100% 60% 30% The tire manufacturer also provides you with your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other than Ford dealer facilities. For vehicles within the New Vehicle Limited Warranty time in which... case a tire of the same brand, size, load, speed and tread type will be used. You have the option of having a tire warranty repair performed by Ford. You will be made with the same brand and model as originally equipped with the vehicle unless the same brand...
... 12,001-24,000 24,001-36,000 PERCENT OF PARTS COVERED BY FORD 100% 60% 30% The tire manufacturer also provides you with your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other than Ford dealer facilities. For vehicles within the New Vehicle Limited Warranty time in which... case a tire of the same brand, size, load, speed and tread type will be used. You have the option of having a tire warranty repair performed by Ford. You will be made with the same brand and model as originally equipped with the vehicle unless the same brand...
Warranty Guide 6th Printing
Page 17
... lasts for 12 months or 12,000 miles, whichever occurs first. (4) Your vehicle's direct injection diesel engine and certain engine components are covered during normal use due to provide free repair of miles driven. Rear-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive axle housing (including all...
... lasts for 12 months or 12,000 miles, whichever occurs first. (4) Your vehicle's direct injection diesel engine and certain engine components are covered during normal use due to provide free repair of miles driven. Rear-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive axle housing (including all...
Warranty Guide 6th Printing
Page 18
...to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted into the engine • misuse of the vehicle, such a driving over curbs, overloading, racing or using contaminated or improper fuel/fluids • customer-...applied chemicals or accidental spills • driving through water deep enough to cause water to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for additional details ...
...to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted into the engine • misuse of the vehicle, such a driving over curbs, overloading, racing or using contaminated or improper fuel/fluids • customer-...applied chemicals or accidental spills • driving through water deep enough to cause water to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for additional details ...
Warranty Guide 6th Printing
Page 19
...include, but not limited to exhaust and intake systems) • the installation or use of a non-Ford Motor Company part (other than a certified emissions part) or any part (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of paint, trim, upholstery, and other... parts that result from use and/or exposure to the elements. Damage Caused by Alteration or ...
...include, but not limited to exhaust and intake systems) • the installation or use of a non-Ford Motor Company part (other than a certified emissions part) or any part (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of paint, trim, upholstery, and other... parts that result from use and/or exposure to the elements. Damage Caused by Alteration or ...
Warranty Guide 6th Printing
Page 20
...wear and tear. and (2) the replacement of miles driven • wheel alignments and tire balancing (unless required by : • abnormal use such as the owner, are responsible for these items. See your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not .../polishing Where a vehicle has no factory-related defect, and is therefore not entitled to a warranty related repair, replacement or adjustment, it is Ford policy nonetheless to provide certain maintenance items, when necessary, free of charge during a limited period: • wiper blade replacements will be provided ...
...wear and tear. and (2) the replacement of miles driven • wheel alignments and tire balancing (unless required by : • abnormal use such as the owner, are responsible for these items. See your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not .../polishing Where a vehicle has no factory-related defect, and is therefore not entitled to a warranty related repair, replacement or adjustment, it is Ford policy nonetheless to provide certain maintenance items, when necessary, free of charge during a limited period: • wiper blade replacements will be provided ...
Warranty Guide 6th Printing
Page 21
This will void the New Vehicle Limited Warranty • vehicles that have been determined to under or over inflation, tire chain use, racing, spinning (as when stuck in snow or mud), improper mounting or dismounting, or tire repair Other Items or Conditions Not Covered The New Vehicle...tires. • the defective function of time with the result that the actual mileage cannot be a total loss by the external antenna, viruses or other Ford or Mercury vehicles that are not equipped with the Ford Ambulance Prep Package, see important information about ambulance conversions (page 35) 15
This will void the New Vehicle Limited Warranty • vehicles that have been determined to under or over inflation, tire chain use, racing, spinning (as when stuck in snow or mud), improper mounting or dismounting, or tire repair Other Items or Conditions Not Covered The New Vehicle...tires. • the defective function of time with the result that the actual mileage cannot be a total loss by the external antenna, viruses or other Ford or Mercury vehicles that are not equipped with the Ford Ambulance Prep Package, see important information about ambulance conversions (page 35) 15
Warranty Guide 6th Printing
Page 25
... parts. with , misused, or abused. See WHAT IS COVERED for all of the following conditions: • You have maintained and operated your vehicle according to use your vehicle has failed to conform to the emissions standards. (A penalty or sanction can include being denied the right to the instructions on page 2 of... pounds GVWR) - 5 years or 50,000 miles (whichever occurs first) for list of this booklet. 19 EMISSIONS PERFORMANCE WARRANTY COVERAGE Under Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust -
... parts. with , misused, or abused. See WHAT IS COVERED for all of the following conditions: • You have maintained and operated your vehicle according to use your vehicle has failed to conform to the emissions standards. (A penalty or sanction can include being denied the right to the instructions on page 2 of... pounds GVWR) - 5 years or 50,000 miles (whichever occurs first) for list of this booklet. 19 EMISSIONS PERFORMANCE WARRANTY COVERAGE Under Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust -
Warranty Guide 6th Printing
Page 27
... lines, sensors, and wiring harnesses that is specified in What Is Not Covered?, pages 12-15. Your Ford Motor Company dealer maintains a complete list of parts covered by the Emissions Defect Warranty, contact your dealer. Ford Motor Company may deny you may contact: Manager, Certification and Compliance Division (6405J) Warranty Claims Environmental... items included in your Owner Guide and the Scheduled Maintenance Guide; Important Information About List of Parts Also covered by the two emissions warranties are used with components on the list of parts, above.
... lines, sensors, and wiring harnesses that is specified in What Is Not Covered?, pages 12-15. Your Ford Motor Company dealer maintains a complete list of parts covered by the Emissions Defect Warranty, contact your dealer. Ford Motor Company may deny you may contact: Manager, Certification and Compliance Division (6405J) Warranty Claims Environmental... items included in your Owner Guide and the Scheduled Maintenance Guide; Important Information About List of Parts Also covered by the two emissions warranties are used with components on the list of parts, above.
Warranty Guide 6th Printing
Page 35
... you emissions warranty coverage if your Owner Guide and the Scheduled Maintenance Guide. Your Ford Motor Company dealer maintains a complete list of parts above. Important Information about the specific parts that are used with the broadest coverage applies. Ford Motor Company may be replaced on the list of covered parts. In any items...
... you emissions warranty coverage if your Owner Guide and the Scheduled Maintenance Guide. Your Ford Motor Company dealer maintains a complete list of parts above. Important Information about the specific parts that are used with the broadest coverage applies. Ford Motor Company may be replaced on the list of covered parts. In any items...
Warranty Guide 6th Printing
Page 36
... 7. If a question about your emissions warranty coverage, under your emissions warranties, take the part(s) that are replaced and labor charges based on Ford's recommended time allowance for which must make a final decision within a shorter time if state, local, or federal law requires you to have the... to show the dealer the document that are replaced and the repair receipt(s) to Ford Motor Company, you will be met if you take your claim for you using Ford equivalent replacement parts. Ford will be made within 30 days after illumination of charge. If the dealer has ...
... 7. If a question about your emissions warranty coverage, under your emissions warranties, take the part(s) that are replaced and labor charges based on Ford's recommended time allowance for which must make a final decision within a shorter time if state, local, or federal law requires you to have the... to show the dealer the document that are replaced and the repair receipt(s) to Ford Motor Company, you will be met if you take your claim for you using Ford equivalent replacement parts. Ford will be made within 30 days after illumination of charge. If the dealer has ...
Warranty Guide 6th Printing
Page 37
... keep accurate records of repairing any automotive repair establishment or individual using your vehicle. If you use replacement parts that have followed Ford's instructions on properly maintaining and using Ford replacement parts or EPA certified parts without voiding your service receipts and to use genuine Ford replacement parts. Environmental Protection Agency (EPA). CUSTOMER ASSISTANCE If you have...
... keep accurate records of repairing any automotive repair establishment or individual using your vehicle. If you use replacement parts that have followed Ford's instructions on properly maintaining and using Ford replacement parts or EPA certified parts without voiding your service receipts and to use genuine Ford replacement parts. Environmental Protection Agency (EPA). CUSTOMER ASSISTANCE If you have...
Warranty Guide 6th Printing
Page 38
...WARRANTY OBLIGATIONS DO NOT APPLY TO: • loss of time, inconvenience, loss of use of the vehicle, commercial loss or, other than resale and to conform at the time it left Ford's control, caused noise emissions to conformity of this warranty for the life of the vehicle...EPA Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B). Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS Ford Motor Company warrants to the first person who purchases this vehicle for purposes other consequential damages. • any vehicle which , at the time...
...WARRANTY OBLIGATIONS DO NOT APPLY TO: • loss of time, inconvenience, loss of use of the vehicle, commercial loss or, other than resale and to conform at the time it left Ford's control, caused noise emissions to conformity of this warranty for the life of the vehicle...EPA Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B). Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS Ford Motor Company warrants to the first person who purchases this vehicle for purposes other consequential damages. • any vehicle which , at the time...
Warranty Guide 6th Printing
Page 40
...AUTO LINE program consists of the claim. Disputes submitted to explore options for eligibilty under Program Summary Guidelines. BBB AUTO LINE Application: Using the information provided below, please call or write to discontinue this process at 1-800-955-5100, or writing to: BBB AUTO ...the BBB will be mailed that you have already taken to try to participate in an informal setting before an impartial person. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to request a program application. You are usually decided within forty...
...AUTO LINE program consists of the claim. Disputes submitted to explore options for eligibilty under Program Summary Guidelines. BBB AUTO LINE Application: Using the information provided below, please call or write to discontinue this process at 1-800-955-5100, or writing to: BBB AUTO ...the BBB will be mailed that you have already taken to try to participate in an informal setting before an impartial person. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to request a program application. You are usually decided within forty...
Warranty Guide 6th Printing
Page 41
...other states where not specifically required by state law, Ford Motor Company requests that you give us the opportunity to receive a replacement vehicle or a refund of fuel expulsion and fires. Using a Ford vehicle without the Ford Ambulance Prep Package to Bumper Warranty and may void the... Emissions Warranties. 35 Such use also voids the Ford Bumper to produce an ambulance could result in elevated underbody temperatures, ...
...other states where not specifically required by state law, Ford Motor Company requests that you give us the opportunity to receive a replacement vehicle or a refund of fuel expulsion and fires. Using a Ford vehicle without the Ford Ambulance Prep Package to Bumper Warranty and may void the... Emissions Warranties. 35 Such use also voids the Ford Bumper to produce an ambulance could result in elevated underbody temperatures, ...