Roadside Assistance Card 1st Printing
Page 2
...to worry. Certain restrictions apply to have a useable spare tire. Know your vehicle the jump-start it needs. June 2010 Second Printing Ford Roadside Litho in CA and MA where services are provided by Safe Driver Motor Club. ROADSIDE ASSISTANCE FLAT TIRES It does seem that today...gets a flat tire, but it 's free. For further details, call us a call and we 'll be there to change service requires the customer to Roadside Assistance benefits. Tire change your tire for towing your vehicle's mileage and specific location. FREE. FOR COMPLIMENTARY HELP CALL 1-800-241-3673...
...to worry. Certain restrictions apply to have a useable spare tire. Know your vehicle the jump-start it needs. June 2010 Second Printing Ford Roadside Litho in CA and MA where services are provided by Safe Driver Motor Club. ROADSIDE ASSISTANCE FLAT TIRES It does seem that today...gets a flat tire, but it 's free. For further details, call us a call and we 'll be there to change service requires the customer to Roadside Assistance benefits. Tire change your tire for towing your vehicle's mileage and specific location. FREE. FOR COMPLIMENTARY HELP CALL 1-800-241-3673...
Warranty Guide 6th Printing
Page 3
...If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership level, please contact the Ford Customer Relationship Center. If the inquiry or concern cannot be resolved at the dealership. 3. Your satisfaction is our #1 goal. Contact...about your selling/servicing dealership. 2. Box 2000 Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) www.ford.ca In Puerto Rico and Virgin Islands: Ford International Business Development, Inc. Customer Relationship Center P.O. Box 11957 Caparra Heights Station San Juan, PR 00922-1957 Telephone: 1-800...
...If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership level, please contact the Ford Customer Relationship Center. If the inquiry or concern cannot be resolved at the dealership. 3. Your satisfaction is our #1 goal. Contact...about your selling/servicing dealership. 2. Box 2000 Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) www.ford.ca In Puerto Rico and Virgin Islands: Ford International Business Development, Inc. Customer Relationship Center P.O. Box 11957 Caparra Heights Station San Juan, PR 00922-1957 Telephone: 1-800...
Warranty Guide 6th Printing
Page 5
IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? IN ADDITION ...Roadside Service ... Virgin Islands) 5. What Is Not Covered? 6. Do Warranties Apply In Other Countries? 3. What Is Not Covered? 4. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? INTRODUCTION...
IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? IN ADDITION ...Roadside Service ... Virgin Islands) 5. What Is Not Covered? 6. Do Warranties Apply In Other Countries? 3. What Is Not Covered? 4. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? INTRODUCTION...
Warranty Guide 6th Printing
Page 7
...warranty repair needed, the vehicle may also take your vehicle for selecting one of the vehicle. If you bought a previously owned 2011-model vehicle, you and your emissions control systems, and Noise Emissions Warranty which cover your vehicle begins with the Fleet Crown Police.... Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which applies only to your selling dealer thank you , then contact the Customer Relationship Center at 1-800-392-3673. Please ask the vehicle modifier for that apply to medium/heavy duty trucks...
...warranty repair needed, the vehicle may also take your vehicle for selecting one of the vehicle. If you bought a previously owned 2011-model vehicle, you and your emissions control systems, and Noise Emissions Warranty which cover your vehicle begins with the Fleet Crown Police.... Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which applies only to your selling dealer thank you , then contact the Customer Relationship Center at 1-800-392-3673. Please ask the vehicle modifier for that apply to medium/heavy duty trucks...
Warranty Guide 6th Printing
Page 8
...see any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may use - Failure to assist you take delivery of the scheduled maintenance is first put into service (for your dealership within one... week. 2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to perform scheduled maintenance as a dealer demonstrator), whichever occurs first. In addition, if you receive...
...see any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may use - Failure to assist you take delivery of the scheduled maintenance is first put into service (for your dealership within one... week. 2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to perform scheduled maintenance as a dealer demonstrator), whichever occurs first. In addition, if you receive...
Warranty Guide 6th Printing
Page 10
... this booklet apply to your vehicle if: • it was originally purchased through the Ford Export Operations Military Sales Program; You should present this happens, be sure to pay the servicing Ford dealer in the United States, U.S. In some cases, however, you may have warranty ... Company dealer for a repair that is covered under the U.S. Federalized Territories, or Canada. If this document to www.Ford.com for additional customer assistance reference information. 4 Federalized Territories, or Canada. If you meet either of its dealers in this vehicle outside the United ...
... this booklet apply to your vehicle if: • it was originally purchased through the Ford Export Operations Military Sales Program; You should present this happens, be sure to pay the servicing Ford dealer in the United States, U.S. In some cases, however, you may have warranty ... Company dealer for a repair that is covered under the U.S. Federalized Territories, or Canada. If this document to www.Ford.com for additional customer assistance reference information. 4 Federalized Territories, or Canada. If you meet either of its dealers in this vehicle outside the United ...
Warranty Guide 6th Printing
Page 18
... Emissions Warranties. Refer to the warranty addendum card that was given to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for details of the Ford Limousine Limited Warranty. WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED WARRANTY? Damage Caused By...or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted...
... Emissions Warranties. Refer to the warranty addendum card that was given to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for details of the Ford Limousine Limited Warranty. WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED WARRANTY? Damage Caused By...or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted...
Warranty Guide 6th Printing
Page 22
... other warranty. Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to the nearest Ford Motor Company dealership. diesel) • Jump starts • Lock-out assistance (replacement key cost is customer responsibility) • Winching (vehicle ... dealership if within 100 feet of a paved or county-maintained road) The Roadside Assistance Program is covered by another Ford warranty. Ford Motor Company reserves the right to Roadside Assistance benefits. In addition ...ROADSIDE SERVICE ASSISTANCE (UNITED STATES, PUERTO RICO, AND...
... other warranty. Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to the nearest Ford Motor Company dealership. diesel) • Jump starts • Lock-out assistance (replacement key cost is customer responsibility) • Winching (vehicle ... dealership if within 100 feet of a paved or county-maintained road) The Roadside Assistance Program is covered by another Ford warranty. Ford Motor Company reserves the right to Roadside Assistance benefits. In addition ...ROADSIDE SERVICE ASSISTANCE (UNITED STATES, PUERTO RICO, AND...
Warranty Guide 6th Printing
Page 31
...that you are responsible for the lack of all necessary repairs and adjustments will be aware that Ford Motor Company may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of the required maintenance listed in a reasonable... terms of time, not to abuse, neglect, improper maintenance, or unapproved modifications. This is defective, the part will be made by Ford. For Vehicles Eligible for the performance of California Air Resources Board Mobile Source Operations Division P.O. This is your owner's manual. Owner's...
...that you are responsible for the lack of all necessary repairs and adjustments will be aware that Ford Motor Company may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of the required maintenance listed in a reasonable... terms of time, not to abuse, neglect, improper maintenance, or unapproved modifications. This is defective, the part will be made by Ford. For Vehicles Eligible for the performance of California Air Resources Board Mobile Source Operations Division P.O. This is your owner's manual. Owner's...
Warranty Guide 6th Printing
Page 37
... accurate records of repairing any emission failures caused by non-Ford parts that are not satisfied with the handling of a warranty matter, see Customer Assistance, on your vehicle, you decide to use non-Ford parts, be performed by any automotive repair establishment or individual... by the EPA. If you may have not been certified by the U.S. CUSTOMER ASSISTANCE If you are not equivalent to show that have followed Ford's instructions on properly maintaining and using Ford replacement parts or EPA certified parts without voiding your emissions warranty coverage. WHAT ...
... accurate records of repairing any emission failures caused by non-Ford parts that are not satisfied with the handling of a warranty matter, see Customer Assistance, on your vehicle, you decide to use non-Ford parts, be performed by any automotive repair establishment or individual... by the EPA. If you may have not been certified by the U.S. CUSTOMER ASSISTANCE If you are not equivalent to show that have followed Ford's instructions on properly maintaining and using Ford replacement parts or EPA certified parts without voiding your emissions warranty coverage. WHAT ...
Warranty Guide 6th Printing
Page 40
... Company reserves the right to change eligibility limitations, modify procedures, or to accept the BBB AUTO LINE decision, Ford must abide by calling the Ford Motor Company Customer Relationship Center at 1-800-955-5100, or writing to request a program application. You are usually decided within forty days after ... be asked for eligibilty under Program Summary Guidelines. You will need to be scheduled so that you and Ford Motor Company to the BBB along with the BBB. A Customer Claim Form will be mailed that will be eligible to resolve them. If an agreement is not reached...
... Company reserves the right to change eligibility limitations, modify procedures, or to accept the BBB AUTO LINE decision, Ford must abide by calling the Ford Motor Company Customer Relationship Center at 1-800-955-5100, or writing to request a program application. You are usually decided within forty days after ... be asked for eligibilty under Program Summary Guidelines. You will need to be scheduled so that you and Ford Motor Company to the BBB along with the BBB. A Customer Claim Form will be mailed that will be eligible to resolve them. If an agreement is not reached...
Warranty Guide 6th Printing
Page 41
... to make any defects or non-conformities that you give us a written notification of fuel expulsion and fires. Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel overpressurization, and the risk of any needed... repairs before you pursue the remedies provided by state law, Ford Motor Company requests that you first send us the opportunity to : Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 12.
... to make any defects or non-conformities that you give us a written notification of fuel expulsion and fires. Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel overpressurization, and the risk of any needed... repairs before you pursue the remedies provided by state law, Ford Motor Company requests that you first send us the opportunity to : Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 12.
Tire Warranty 2nd Printing
Page 15
... Authorized Dealer, consult the Yellow Pages, the Continental/General Tire brand internet address, or the 800 numbers shown in price. If the customer accepts a higher-priced replacement tire, the customer will be used. Owner is not provided, the D.O.T. (Tire Identification Number) date of manufacture will replace the tire pursuant to sign the...
... Authorized Dealer, consult the Yellow Pages, the Continental/General Tire brand internet address, or the 800 numbers shown in price. If the customer accepts a higher-priced replacement tire, the customer will be used. Owner is not provided, the D.O.T. (Tire Identification Number) date of manufacture will replace the tire pursuant to sign the...
Tire Warranty 2nd Printing
Page 16
... or use the Continental or General brand Internet Address: www.continentaltire.com or www.generaltire.com. In Canada, call Continental/General Tire brand toll-free Customer Relations number. Continental Tire North America, Inc. 1830 MacMillan Park Drive Fort Mill, South Carolina 29707 Continental Tire Canada, Inc. 6110 Cantay Road Mississauga, Ontario...
... or use the Continental or General brand Internet Address: www.continentaltire.com or www.generaltire.com. In Canada, call Continental/General Tire brand toll-free Customer Relations number. Continental Tire North America, Inc. 1830 MacMillan Park Drive Fort Mill, South Carolina 29707 Continental Tire Canada, Inc. 6110 Cantay Road Mississauga, Ontario...
Tire Warranty 2nd Printing
Page 22
... many thousands of miles of any change in removal from service before the tread is subjected. Akron, Ohio 44316-0001 CANADA: Call (800) 387-3288 Customer Assistance Centre 450 Kipling Avenue Toronto, Ontario M8Z 5E1 20 Therefore, it is a function of the storage and service conditions (inflation pressure, load, speed, road... SERVICE ASSISTANCE OR INFORMATION • FIRST CONTACT THE NEAREST GOODYEAR or DUNLOP RETAILER • IF ADDITIONAL ASSISTANCE IS REQUIRED: UNITED STATES: Call (800) 321-2136 Customer Assistance Center Department 728 1144 East Market St.
... many thousands of miles of any change in removal from service before the tread is subjected. Akron, Ohio 44316-0001 CANADA: Call (800) 387-3288 Customer Assistance Centre 450 Kipling Avenue Toronto, Ontario M8Z 5E1 20 Therefore, it is a function of the storage and service conditions (inflation pressure, load, speed, road... SERVICE ASSISTANCE OR INFORMATION • FIRST CONTACT THE NEAREST GOODYEAR or DUNLOP RETAILER • IF ADDITIONAL ASSISTANCE IS REQUIRED: UNITED STATES: Call (800) 321-2136 Customer Assistance Center Department 728 1144 East Market St.
Tire Warranty 2nd Printing
Page 51
... same tire); - Uneven or rapid wear caused by the Tread Puncture Warranty); - UNIROYAL OFFERS THIS TREAD PUNCTURE REPLACEMENT PLAN SOLELY AS A CONVENIENCE TO ITS CUSTOMERS. Accident, fire, chemical corrosion, tire alteration or vandalism; - This sealant is available, coverage will replace the tire free of the tire, tire/wheel imbalance or...
... same tire); - Uneven or rapid wear caused by the Tread Puncture Warranty); - UNIROYAL OFFERS THIS TREAD PUNCTURE REPLACEMENT PLAN SOLELY AS A CONVENIENCE TO ITS CUSTOMERS. Accident, fire, chemical corrosion, tire alteration or vandalism; - This sealant is available, coverage will replace the tire free of the tire, tire/wheel imbalance or...
Tire Warranty 2nd Printing
Page 62
Monthly inspection for tire wear is intended for temporary use of vehicle rollover. CUSTOMIZATION OF TIRES, WHEELS, OR SUSPENSION ON SUVS AND LIGHT TRUCKS Due to your SUV/truck tire size, tire type, wheels or suspension can change its ...
Monthly inspection for tire wear is intended for temporary use of vehicle rollover. CUSTOMIZATION OF TIRES, WHEELS, OR SUSPENSION ON SUVS AND LIGHT TRUCKS Due to your SUV/truck tire size, tire type, wheels or suspension can change its ...
Driving Your SUV or Truck 1st Printing
Page 16
... for safety standard certification and in case of a recall. You should be replaced more frequently. After 2000 the numbers go to contact customers if a tire defect requires a recall. 16 2011 Four Wheel Drive (4wd) Supplement, 1st Printing USA (fus) This begins with the letters "DOT" and indicates that the tire meets all...
... for safety standard certification and in case of a recall. You should be replaced more frequently. After 2000 the numbers go to contact customers if a tire defect requires a recall. 16 2011 Four Wheel Drive (4wd) Supplement, 1st Printing USA (fus) This begins with the letters "DOT" and indicates that the tire meets all...
Diesel Maintenance Tips Customer Letter 1st Printing
Page 1
...critical for up to be started at temperatures below indicates that the customer has read and understands the information above: ____ Customer Name __ _____ Vehicle Identification Number (VIN) _____ Dealership Representative Customer Signature Effective 01-20-10, Version 5 Signing below -10F (-23C...(ESP/ESC) contract coverage. Cold Start Performance ¾ The glow plug system operates for reliable engine operation. If a non-Ford product (e.g. Only Motorcraft® air, fuel, and oil filters were designed specifically for additional information. Engine coolant system strength (...
...critical for up to be started at temperatures below indicates that the customer has read and understands the information above: ____ Customer Name __ _____ Vehicle Identification Number (VIN) _____ Dealership Representative Customer Signature Effective 01-20-10, Version 5 Signing below -10F (-23C...(ESP/ESC) contract coverage. Cold Start Performance ¾ The glow plug system operates for reliable engine operation. If a non-Ford product (e.g. Only Motorcraft® air, fuel, and oil filters were designed specifically for additional information. Engine coolant system strength (...
Diesel Supplement 5th Printing
Page 17
... Owner's Guide for help in finding a retailer that sells DEF. See the Customer Assistance chapter in the Maintenance and Specifications chapter for more information. See the Selective Catalytic Reduction (SCR) System section in the Owner's Guide for more information. 17 2011 Diesel (eco) Supplement, 5th Printing USA (fus) Normal vehicle operation will...
... Owner's Guide for help in finding a retailer that sells DEF. See the Customer Assistance chapter in the Maintenance and Specifications chapter for more information. See the Selective Catalytic Reduction (SCR) System section in the Owner's Guide for more information. 17 2011 Diesel (eco) Supplement, 5th Printing USA (fus) Normal vehicle operation will...