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Question posted by daperlajr on July 9th, 2023

Power Out Back On But Light On And Turntable Is Turning. How To Reset

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Answer #1: Posted by HelpHero on July 11th, 2023 6:39 AM

HelpHero

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I see that you're experiencing this issue with a Whirlpool WMH31017AS microwave. While it is unusual for the turntable to be spinning and the light to be on after a power outage, performing a reset might help resolve the problem. Here's how you can try to reset your microwave:

1. Unplug the microwave: Disconnect the microwave from the power outlet to ensure it is completely powered off.

2. Wait for a few minutes: Leave the microwave unplugged for approximately 3-5 minutes. This step allows the internal electronics to reset and any residual electrical charges to dissipate.

3. Plug the microwave back in: After the waiting period, securely plug the microwave back into the power outlet.

4. Test the microwave: Press the appropriate buttons to check if the microwave functions as expected. Pay close attention to the turntable and the light, ensuring they respond appropriately. Performing a reset should help the microwave reset its internal settings and configurations.

If the issue persists after attempting a reset, it would be best to contact Whirlpool's customer support or schedule a service appointment with a qualified technician. They will have the expertise to diagnose and address any underlying electrical or electronic issues with your microwave.

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Related Whirlpool WMH31017AS Manual Pages

Installation Instructions - Page 1

... Install Damper Assembly 9 Install the Microwave Oven 9 Complete Installation 10 VENTING DESIGN SPECIFICATIONS 11 ASSISTANCE 12 Replacement Parts 12 Accessories 12 MICROWAVE HOOD COMBINATION SAFETY Your safety and...can be killed or seriously injured if you and others are not followed. MICROWAVE HOOD COMBINATION INSTALLATION INSTRUCTIONS This product is the safety alert symbol. See ...

Installation Instructions - Page 2

... screws (2) F. The location must be included. Power supply cord bushing (1) H. A B C D E FG H A. 1/4-20 x 3" round-head bolts (2) B. 1/4-20 x 3" flat-head bolts (2) C. The piece inside the perforation is at least 6" (15.2 cm) of 150 lbs (68 kg), which includes microwave oven and items placed inside the microwave oven and upper cabinet. ■ Grounded electrical outlet...

Installation Instructions - Page 3

... in death, fire, or electrical shock. Observe all cord connected appliances: The microwave oven must be grounded. or 20-amp electrical supply with a grounding plug. Product ... breaker. Do not use of electric shock. The plug must be inside the upper cabinet. If the power supply cord is properly grounded. A B Electrical Requirements WARNING 66" (167.6 cm) min. 30"...

Installation Instructions - Page 4

... it may be used. Remove screws attaching damper plate to the venting system. Slide damper plate toward the front of microwave oven exterior. Screws C. Remove any remaining contents from the microwave oven cavity. 2. Lift blower motor out of microwave oven. A Keep the damper assembly in Step 3. 7. Remove 2 screws attaching blower motor to the back of the...

Installation Instructions - Page 5

... "Wall Venting Installation Only." 5 Securely tighten screws. D A. Screws C. Slots 8. Repeat Step 3 from "Wall Venting Installation Only." 5. Make sure damper plate tabs are inserted into microwave oven. Repeat Step 4 from "Wall Venting Installation Only." 4. A B C A. Repeat Step 1 from "Wall Venting Installation Only." 3. Lower blower motor back into the slots in Step 3 of...

Installation Instructions - Page 6

...." 2. Possible Wall Stud Configurations These depictions show examples of each stud, and draw a plumb line down each stud center. Cabinet opening , do not install the microwave oven. 1. Mounting plate center markers 6 Using a stud finder, locate the edges of the vertical centerline (see "Mark Rear Wall" section), only recirculation or roof venting installation...

Installation Instructions - Page 7

....2 cm) on the wall, making sure it is level, and that the end holes are over wall studs, use 2 lag screws. Mark Rear Wall The microwave oven must be 14¹⁄₈" (35.9 cm) from the bottom edge of the upper cabinet. 9.

Installation Instructions - Page 8

...be against the bottom of the upper cabinet, and attach with the holes in Step 3 of the microwave oven. C A 6. Securely tighten all contents from the back of the mounting plate facing forward, insert a... of "Mark Rear Wall." 2. Position mounting plate on the template is level. 7. Disconnect power to go through both end holes. 3. Leave enough space for Wall Studs at Both End ...

Installation Instructions - Page 9

... heavy side. Sheet metal screws 3. Place a washer on Upper Cabinet Template. 8. Drill 3/8" (10 mm) holes at one corner of microwave oven B. Make sure the microwave oven door is for wall venting only) 1. Support tabs 4. A B A. Power supply cord bushing 6. Back of the shaded rectangular area "F" on each 1/4-20 x 3" flat-head bolt and place inside upper cabinet...

Installation Instructions - Page 10

...people, lift microwave oven off of mounting plate, and set aside on the turntable, and ...microwave oven. Adjust mounting plate and retighten screws. 9. With the microwave oven centered, and with sheet metal screw. Raised tabs B. Reconnect power. 4. The blocks must be installed if the damper assembly is plugged into microwave oven. Longer or shorter bolts are available at 100% power...

Installation Instructions - Page 11

...architectural designer and builder/contractor reference only. Vent extension piece, at least 3" (7.6 cm) of clearance between the top of the microwave oven and the rectangular to 15.2 cm = 1.5 m) B. Wall cap: 3¹⁄₄" x 10" = 40 ft ... route by minimizing the length of the vent and number of the microwave oven and the transition piece. Do not vent exhaust air into concealed spaces...

Installation Instructions - Page 12

...visit our website listed in the User Instructions. If you need the microwave oven model number and serial number. Following is located behind the door. ... m) straight = 8 ft (2.4 m) If the existing vent is 3" (7.6 cm) wide. For best performance, use when installing this microwave oven in the User Instructions. Two 90° elbows = 20 ft (6.1 m) B. 1 wall cap = 40 ft (12.2 m) C....

Dimension Guide - Page 1

... to 15.2 cm = 1.5 m) B. Ref. Microwave Hood Combination PRODUCT MODEL NUMBERS GMH3204XV GMH5205XV GMH6185XV WMH1162XV WMH1163XV WMH1164XW WMH2175XV WMH2205XV WMH3205XV WMH31017A WMH32517A WMH53520A WMH32L19A WMH73L20A Electrical: A 120-Volt,... round transition piece so that a separate circuit serving only this microwave oven be inside the upper cabinet. For best performance, use no ...

Warranty Information - Page 1

...number has been altered or removed from your product, you on the upper or lower front facing of the microwave oven opening, behind the door. LIMITATION OF REMEDIES CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE... number ready. This warranty is reported to repair or replace appliance light bulbs, air filters or water filters. DISCLAIMER OF IMPLIED WARRANTIES;

Use & Care Guide - Page 1

... to potential hazards that can be grounded. These words mean: DANGER You can kill or hurt you should experience a problem not covered in the microwave oven. ■ The microwave oven must be killed or seriously injured if you don't follow instructions. All safety messages will need assistance, call us at www.whirlpool.com for...

Use & Care Guide - Page 2

... a short time before and halfway through heating it has been damaged or dropped. ■ The microwave oven should not be boiling. Pieces can result in operation. ■ When flambeing foods under the hood, turn oven off, and disconnect the power cord, or shut off the pad and touch electrical parts involving a risk of 36" (91...

Use & Care Guide - Page 3

...function signals) may be plugged into a grounded 3 prong outlet. The microwave oven is properly grounded. If the power supply cord is a 12-hour (12:00-11:59) clock.... microwave oven is equipped with a cord having the turntable in the display. Demo Mode Activate to avoid unintended start. Turntable For best cooking results, do not operate the microwave oven without actually turning ...

Use & Care Guide - Page 4

...turntable (not in ounces: 3.0 or 3.5 (85 or 99 g), then touch START control Potato Touch POTATO. Place a single potato to the side of potatoes: 1, 2, 3 or 4, about every 6 months. To reinstall, place end of microwave oven. If programming additional stages, enter the cook time and cook power... dish in microwave oven with screws. ■ Cooktop light: The cooktop light bulb is ...

Use & Care Guide - Page 5

... Supplies ■ Turntable ■ Turntable support and rollers ■ Turntable hub ■ Grease filter ■ Charcoal filter ■ Cooktop light bulb ■ Cavity light bulb ■ Heavy Duty Degreaser ■ affresh™ Kitchen Appliance Cleaner ■ affresh™ Stainless Steel Cleaner ■ affresh™ Stainless Steel Wipes 5 If microwave oven still does not...

Use & Care Guide - Page 6

... 1. Repairs to parts or systems resulting from unauthorized modifications made to repair or replace appliance light bulbs, air filters or water filters. This warranty is required to the Internet and you ... shall be provided by the customer. Any food loss due to the finish of the microwave oven opening, behind the door. Costs associated with any questions or concerns at the number below...

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