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Western Digital WD6400AACS Support Question

Western Digital WD6400AACS Support Question

Find answers below for this question about Western Digital WD6400AACS - Caviar 640 GB Hard Drive.
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Question posted by rbartwork on June 5th, 2010

Dead Wd Hd

Here’s my issue. I accidentally plugged my laptop transformer into my wd external drive. After i’d realised my mistake i took it out and plugged the correct one in. Nothing. Thought and hoped maybe it was the cicuit board on the caddy that was damaged so bought a new caddy and fitted the hd in that. Nothing although when i take out the hard drive it now makes the bing bong noise as if it’s recognising there’s something there which it didn’t do before. My question is has anyone had this problem and is it fixable. As i didn’t know what the issue was i tried the freezer but this didn’t work. I can only assume it’s the board on the drive that’s damaged. Is there any way of checking this or indeed replacing the board. Help

Current Answers

Answer #1: Posted by oriolesmagic on August 9th, 2010 7:19 AM
This answer was accepted by the poster of the original question.
oriolesmagic

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If it makes the bing bong noise it should pick up the external hard drive. The issue could be related to a drive letter conflict.  Right click on My Computer on your laptop.  Select "Manage". This brings up Computer Management window. Select Storage > Disk Management. On the right hand side right click on your external drive letter and select "Change Drive Letter and Paths".  Highlight the drive letter in the next window, select "Change..." and select a new drive letter (like L: or M:). Your external drive should now be accessible.

Related Western Digital WD6400AACS Manual Pages

Compatibility - Page 1

...Gb/s RAID Adapter SATA 1.5 Gb/s RAID Adapter SATA 3 Gb/s RAID Adapter SATA 3 Gb/s RAID Adapter SATA 3 Gb/s RAID Adapter SATA 3 Gb/s RAID Adapter SATA 1.5 Gb/s RAID Adapter SATA 3 Gb/s RAID Adapter SATA 3 Gb/s RAID Adapter SATA 3 Gb... technical support, visit support.wdc.com . WD Compatibility Summary WD Drive Models: WD6400AAKS, WD5000ABYS, WD5000AAKS, WD4000ABYS, WD4000AAKS, WD3200ABYS...
Compatibility - Page 2

... been tested with WD drives for data integrity, interoperability, and compatibility, and any special conditions observed are noted in PCI or PCIe card. WD makes no warranty,... Adapter Onboard Host SATA 3 Gb/s SATA 3 Gb/s SATA 3 Gb/s SATA 3 Gb/s SATA 3 Gb/s SATA 1.5 Gb/s SATA 3 Gb/s SATA 1.5 Gb/s SATA 3 Gb/s SATA 3 Gb/s SATA 3 Gb/s SATA 3 Gb/s SATA 3 Gb/s SATA 3 Gb/s v2.6.0.9 v2.5.0.3115 v2....
Product Specifications (pdf) - Page 1

WD Caviar Green WD Caviar®Green™ Power-saving Hard Drives Cool, quiet, eco-friendly Interface SATA Width/Height 3.5-inch/1-inch Rotational Speed IntelliPower Capacities 500 GB to 2 TB Model Numbers WD20EADS WD15EADS WD10EADS WD10EAVS WD7500AADS WD7500AACS WD7500AAVS WD6400AACS WD6400AAVS WD5000AADS WD5000AACS WD5000AAVS Note: Not all products may be available in all regions of WD's ...
Product Specifications (pdf) - Page 2

...Caviar Green WD Caviar Green Power-saving Hard Drives Specifications1 2 TB 1.5 TB 1 TB 750 GB 640 GB 500 GB Model number Interface Formatted capacity User sectors per drive LBA support SATA latching connector Actuator latch/auto park Form factor RoHS compliant2 Performance Data transfer rate (max) Buffer to host Host to/from drive (sustained) Cache (MB) Rotational speed (RPM) Average drive...

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