Vtech Grow Along Bounce & Go Pony Support Question
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Question posted by doreen6221 on January 25th, 2023
Wheels Fall Off
why do the front and back wheels keep falling off? We push them on as much as possible but they still come off.
Current Answers
Answer #1: Posted by MercedesAMG on January 25th, 2023 11:08 AM
The wheels on the Vtech Grow Along Bounce & Go Pony may be coming off due to a few different reasons. It could be that the wheels are not properly secured to the toy or that the toy has been damaged in some way. It is also possible that the wheels are not the correct size for the toy, which can cause them to fall off easily. It's best to check the manual or manufacturer's website for troubleshooting instructions and if the problem persists, you may need to contact Vtech customer service to get a replacement.
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Answer #2: Posted by Odin on January 25th, 2023 12:25 PM
The usual cause of the problem is that the wheels were not snappped [clicked] into place. If this is not the issue, your sample may be defective. In that case your product should be returned--and replaced even if beyond the warranty. (For details, see https://www.checkbook.org/san-francisco-bay-area/defective-products/.) The prevous answer's suggestion to "check the manual or manufacturer's website for troubleshooting instructions" is not helpful, and I apologize for it.
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