How To Get Someone One Phone To Cancel My Trip. Or Email Me [email protected]

To say that "Trivago is simply a search engine" may be an overstatement, but you do need to communicate with the booking company. (Trivago keeps no records of the transactions made through the booking sites, and cannot access or in any way alter your booking.) To identify the booking site, you should be able to find its name on your booking confirmation email.

If you can't find your confirmation email, you can always search on Trivago for the hotel and dates you booked, to identify the booking site you made your reservation with. You may also be able to find more information by looking in your browser history for the day on which you made the booking. You can also try checking your credit card or bank statement, as the name of the booking site you made your reservation with may appear next to the outgoing payment amount.

---

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Trivago is simply a search engine. You didn't actually book the trip through them. You'll need to find out what site you booked through and contact them.