Question posted by mjlovzkim on February 26th, 2016
After Resetting My Phone I Don't Remember My Google Account Information
i had to reset my phone by hitting power button and holding up on the volume button. Its saying I have to verify my Google account . I can't remember my correct information . it will not let me go any farther can I bypass this?
Current Answers
Answer #1: Posted by TechSupport101 on February 26th, 2016 10:50 PM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,325
Member since:
May 24th, 2013 Points: 12,171,325
Hi. You need to visit your nearest service center as this is an anti-theft feature briefly explained in the answer here http://www.satechhelp.co.za/6025/Mobicel-Vivo
Answer #2: Posted by SaraST on February 27th, 2016 9:49 AM
SaraST
Member since:
May 16th, 2012 Points: 631,500
Member since:
May 16th, 2012 Points: 631,500
Hi mjlovzkim! If there's no option to skip it, then you need to put your Google account. If further assistance is needed, please send us an email with your account information at [email protected] or you can chat with us live at http://bit.ly/16DrgbW.
Sara
Straight Talk Wireless
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