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Samsung SMH9187ST Support Question

Samsung SMH9187ST Support Question

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Question posted by krishvv on December 28th, 2011

Microwave Turntable Doesn't Turn

The microwave turntable doesn't turn. The power is good. When I push the start button, the light comes up inside the microwave, and the display numbers starts decreasing (as if it is doing something), but just the turntable won't turn and the food doesn't heat up.   I thought the motor is bad and I replaced it, but still the same issue. Not sure what else can I check.   In checking these forums, some one suggested to replace the control unit. Is it the display unit that we push the nbr(s) on the microwave for heating ? If that is bad, I can see the display unit working fine.   Any help would be appreciated. Thanks in advance !

Current Answers

Answer #1: Posted by TVDan on December 28th, 2011 7:21 PM
This answer was accepted by the poster of the original question.
TVDan

Member since:
August 8th, 2011

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This sounds like the control module isn't activating all the relays to turn on the high voltage to the magnetron to cook and to activate the turntable motor. There is also a possiblity that a door switch is bad, or the relay is bad (tap on them to free them up)


TV Dan

Related Samsung SMH9187ST Manual Pages

User Manual (user Manual) (ver.1.0) (English) - Page 5

...only for example, closed , turn oven off, and disconnect the power cord, or shut off power at the fuse or circuit breaker...oven. 7. Do not let cord hang over edge of injury to be repaired or serviced only by children. 9. b. If materials inside the oven to excessive microwave... heated surfaces. (including the back of door and oven that comes together on closing the door, use . 19. ...
User Manual (user Manual) (ver.1.0) (English) - Page 6

... you use an extension cord, the interior light may flicker and the blower may vary when the microwave oven is too short, have a qualified electrician ...shock by children or tripped over a longer cord. 20. If the power-supply cord is on . 3. If a long cord or extension cord ...flaming foods under the hood, turn the fan on by providing an escape wire for the electrical current. CAUTION...
User Manual (user Manual) (ver.1.0) (English) - Page 11

... setting up your new microwave oven 13 using your microwave oven 19 13 Checking the parts 14 Warranty and service information 14 Setting up your microwave oven 15 Turning on /off) 20 Using the Vent delay off button 20 Using the Light hI/LO/off button 20 Using the Light timer button 21 Using the Turntable On/Off button 21 Using the metal shelf...
User Manual (user Manual) (ver.1.0) (English) - Page 15

... your new microwave oven _15 Use the number button to enter the current time. The display will show CHILD LOCK ON when the oven is locked and then returns to activate or deactivate the child lock function, press the Enter / Start button for the first time The first time you plug the power cord into an outlet, the display turns on...
User Manual (user Manual) (ver.1.0) (English) - Page 18

... and cooking functions selected. The oven's sensor will tell the oven how long to clear all entries. 18_ setting up your microwave oven. The oven's sensor will tell the oven how long to cook depending on the amount of humidity coming from the vegetables. Press these buttons to select a cooking power level. Press this button to recall one cooking instruction...
User Manual (user Manual) (ver.1.0) (English) - Page 19

... display counts down and beeps when the time has elapsed. 5. To cancel timer setting: Press Stop/Clear button once. For example, press it twice to cook it for each 30 seconds you wish to add. 01 Setting up your microwave oven 21 ENTER/START 22 TURNTABLE ON/OFF 23 LIGHT TIMER Press this button to start cooking at 100% power...
User Manual (user Manual) (ver.1.0) (English) - Page 20

... / Start button. 6. Use the Number button to select AM or PM. 5. Press the Light Timer button and "0" button to adjust the pre-set so the light turns on /off time. 7. The fan will automatically turn the fan off automatically at the same time every day until reset. 1. Press the Delay Off button once to cool the oven. Using the Light timer button The microwave can...
User Manual (user Manual) (ver.1.0) (English) - Page 21

... popcorn. Reheating food To reheat food on 2 levels or to turn the turntable on the turntable. 02 Using your microwave oven _21 Use pot holders to cook more than one dish at the... the option to touch. This could overheat. using your microwave oven Using the Turntable On/Off button For best cooking results, leave the turntable on the lower level: • Multiply the reheating time...
User Manual (user Manual) (ver.1.0) (English) - Page 33

... narrow strips of the turntable where they receive more quickly, so stir from the microwave and instruct children to ...power after the oven stops. Areas that need this in the microwave is often transferred to expose all harmful bacteria may be pierced to move rapidly. The microwaves... heating oil or fat in the jelly doughnut will turn off when you are using a new recipe, use...
User Manual (user Manual) (ver.1.0) (English) - Page 36

...just set as potatoes, acorn squash or corn on the cob, should be arranged in several spots before cooking to cooking. When cooking cut vegetables, always cover the dish with the stems pointing towards the edge of peas can stand on the turntable...your microwave oven to finish cooking after they come out of the oven.) A.... For a more evenly if turned over halfway through the cook time...
User Manual (user Manual) (ver.1.0) (English) - Page 43

.... Clean the turntable, roller ring and oven floor. 06 Appendix troubleshooting Check these points if your TV or radio. The display is not working , but the power won't come on. SOLUTION Make.... If the other small appliances, such as your microwave oven... Is the power going off before the set time has elapsed? The turntable makes noise or becomes stuck. Make sure the door...
User Manual (user Manual) (ver.1.0) (English) - Page 11

... setting up your new microwave oven 13 using your microwave oven 19 13 Checking the parts 14 Warranty and service information 14 Setting up your microwave oven 15 Turning on /off) 20 Using the Vent delay off button 20 Using the Light hI/LO/off button 20 Using the Light timer button 21 Using the Turntable On/Off button 21 Using the metal shelf...
User Manual (user Manual) (ver.1.0) (English) - Page 15

... function, press the Enter / Start button for the first time The first time you want to lock the buttons so that the time is set the clock. Activating/Deactivating If you plug the power cord into an outlet, the display turns on the power for 3 seconds. Set the clock when first installing your microwave oven and after four seconds...
User Manual (user Manual) (ver.1.0) (English) - Page 18

... 10 DEFROST CUSTOM 11 PROGRAM The Display includes a clock and indicators to tell you the time of humidity coming from the popcorn. Press this button to cook depending on the amount of humidity it detects. The oven's sensor will tell the oven how long to select a cooking power level. Press this button to cook depending on the...
User Manual (user Manual) (ver.1.0) (English) - Page 19

... add. The display counts down and beeps when the time has elapsed. 5. using your microwave oven. button This simplified control saves you time, letting you to use your microwave oven as a timer. Using the Kitchen Timer button This microwave allows you quickly start a function. Use the number buttons to set the light timer. 24 LIGHT HI/LO/OFF Press this button to turn the fan...
User Manual (user Manual) (ver.1.0) (English) - Page 20

... low light. 3. Press the Light Hi/Lo/Off button twice for high light. 2. Use the Number button to set so the light turns on and off . Press the Enter / Start button. 10. Press the Enter / Start button. 8. This is working. The Vent Fan will only operate in the vent hood will automatically turn the vent on for your microwave oven Using the Light timer button The microwave can...
User Manual (user Manual) (ver.1.0) (English) - Page 21

...microwave browning dish on . 02 Using your microwave oven _21 CAUTION • Do not use the metal shelf when cooking popcorn. using your microwave oven Using the Turntable On/Off button For best cooking results, leave the turntable...use the oven with the shelf on or off . For best results Uneven results The shelf gives you the option to turn the turntable on the microwave floor. ...
User Manual (user Manual) (ver.1.0) (English) - Page 33

... doughnut will turn off when you are using a new recipe, use pot holders when removing food from the outside of aluminum foil to heat than 25 minutes, it will automatically adjust to 70 percent power after the oven stops. Some ingredients heat faster than the dough. For example, the jelly in the microwave build...
User Manual (user Manual) (ver.1.0) (English) - Page 36

... vegetables such as they become tough if they come out of the oven.) A baked potato can stand on the turntable before cooking. Generally, the denser the food,... more evenly if turned over halfway through the cook time. Whole vegetables, such as asparagus and broccoli with a lid or vented microwavable plastic wrap. They ...just set as potatoes, carrots and green beans are overcooked.
User Manual (user Manual) (ver.1.0) (English) - Page 43

... is damaged. Make sure the oven has its own circuit. If necessary, move the oven to a grounded outlet. Move your microwave oven... Operating another appliance on . The turntable makes noise or becomes stuck. Plug the oven into the outlet. If there was a power outage, the time indicator will display: 88:88. This is turned on the same circuit can...

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    ...between calls by pressing the Multi-Function button. you will get started, and to make sure it . Depending on Other Redialing the last number Press the Multi-Function button.  When you can transfer the...4 blue flashes on the indicator light  A single tone The indicator light flashes while the power is on (see meaning of the indicator light)  Turn The Headset Off blue and red ...
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    ...for Yes to display more security settings Select Reset (1) Enter the reset password, using the handset buttons. Hold the power button, located on ...button then power on the handset Press the 1 key at the format prompt then press the Y key at the erase all data prompt To turn the BlackJack on the top, left side, of the handset, just above ) fails, try the last 4 digits of your phone number...
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    ... can improve the content. very dissatisfied very satisfied Q2. Turn off your TV and the home theater.  To connect... to appear on the back of the TV.  Make sure the audio cable matches the audio output jack you should hear ... display.  For example, if you satisfied with this content? Press the [AUX] button on the home theater's remote control until the home theater displays...

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