Repeated Failed Repairs On A New Refrigerator

1. Go to the Samsung website and log in to your account.

2. Navigate to the "My Orders" section.

3. Find the order for your refrigerator and click on "RETURN."

4. Follow the steps provided to initiate the return process.

5. Once your item is received by Samsung, they will process your return within 10 business days.

6. Samsung will initiate your refund within 10 days of receiving and processing your return.

If you have any further questions or need assistance, you can contact Samsung customer support for more information.

1. Gather All Documentation:

Purchase Records: Find your receipt from Reno Depot showing the exact model, purchase price, and date.

Repair Documentation: Have all records of communications with Samsung (emails, phone transcripts, etc.), service visit reports detailing parts ordered and any failures to fix the problem.

Food Loss: If possible, document the estimated value of lost food with a list and photos, if available.

2. Escalate Within Samsung:

Request Manager: Contact Samsung customer service again. Calmly explain the situation, emphasize the expense, and firmly request to speak to a supervisor or manager.

Be Clear and Concise: Summarize the issue (fridge breakdown, multiple failed repairs, duration, and additional costs). Express that you are dissatisfied and want an exchange or refund.

Cite Relevant Policies: Check Samsung's website for warranties or guarantees. You may have rights under their policies that the representative is unaware of.

3. Consumer Protection:

State Agency: Research your state's consumer protection agency. They may have specific laws regarding appliance warranties or defective products. File a formal complaint providing all documentation

Small Claims Court: If other options fail, consider small claims court. The filing fees are usually low, and this shows Samsung you're serious. Legal advice from a consumer law attorney can be valuable here.

4. Leverage Publicity (If Necessary):

Social Media: If Samsung remains unresponsive, post your story on social platforms (Twitter, Facebook) tagging Samsung directly. Bad publicity can motivate companies to act.

Local Media: Contact consumer reporters at local news stations or newspapers. Your experience could become a cautionary tale.

Writing Tips For all Communication:

Professional Tone: Keep your frustration from turning into hostility. Present your case clearly and firmly with all facts.

Timelines: Include dates of purchase, breakdown, calls, service visits etc. This highlights the unreasonable length of the problem.

Highlight Costs: Mention the appliance cost, lost food, and any other expenses (takeaway meals, etc.) due to the issue.

Additional Considerations:

Reno Depot: While they claim their responsibility has ended, their initial sale of a defective product could still hold weight. Pressure them for assistance, especially if you have a good track record as a customer.

Credit Card Company: If you used a credit card, check if they have purchase protection that might cover refunds in these situations.

Remember, persistence is key. This will likely take some time, but documenting everything and taking a multi-pronged approach will maximize your chances of success.