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Samsung HM-1300 Support Question

Samsung HM-1300 Support Question

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Question posted by kkoenig34 on December 22nd, 2013

I Can't Hear The Other Person On My Bluetooth.

What could the problem be if I can not hear the other person during a call, but they can hear me while using the samsung HM 1300? It paired up the first try, but i cannot hear the other person at all. How do I fix This issue that i am Currently having with my new headset?

Current Answers

Answer #1: Posted by cursed on December 22nd, 2013 3:33 AM
cursed

Member since:
November 27th, 2013

Points: 320,075
100
points
Please refer to manual mentioned below:

http://www.samsung.com/us/support/owners/product/BHM1300NBACSTA



Take Care
bye

Related Samsung HM-1300 Manual Pages

User Manual Ver.1.1 (English, Spanish(north America)) - Page 3

English Contents Getting started Your headset overview 4 Button functions...5 Charging the headset 6 Wearing the headset 8 Using your headset Turning the headset on or off 10 Turning the indicator light on or off 10 Pairing and connecting the headset 11 Using call functions 15 Resetting the headset 18 Appendix Frequently asked questions 19 Certification and Safety approvals 21 UL ...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 4

... in this manual are for future reference. Trademarks • SAMSUNG, and the SAMSUNG logo are the property of this manual before operating your headset, and keep it for illustration purposes. No part of their respective owners. 2 worldwide. More information about Bluetooth is available at www.bluetooth.com. • All other trademarks and copyrights are registered...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 5

... the risk of children or animals. • Do not use . Use only the minimum volume setting necessary to hear your headset to malfunction or become combustible. Do not handle your attention and cause an accident. Small parts may cause the headset to ensure safe and proper use the device during a thunderstorm. liquids can cause the deformation...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 6

Getting started Your headset overview Microphone Indicator light Power switch Earpiece Volume button Ear hook Talk button Charging socket Make sure you have the following items: headset, travel adapter and user manual. The supplied items may vary. 4
User Manual Ver.1.1 (English, Spanish(north America)) - Page 7

English Button functions Button Power switch Talk Volume Function • Slide up or down to turn the headset on or off. • Press and hold for 3 seconds to enter Pairing mode. • Press to answer or end a call. • Press and hold to reject an incoming call. • Press and hold to place...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 8

... on the product. • To save energy, unplug the travel adapter from the outlet when not in use to the socket when in use . Unauthorized or non-Samsung chargers could also invalidate any warranty on the headset. 2 Plug the travel adapter from the wall outlet and the headset. • Use only Samsung-approved chargers. Make sure the...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 9

... Talk button and the Volume down button at the same time. Depending on the battery level, the indicator light flashes 5 times in one of the headset, over time will be automatically transferred to diminish. English • Repeatedly charging and discharging of the following colors: Battery level Above 80% 80 ~20% Below...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 10

Wearing the headset Depending on which ear you are going to wear the headset, simply adjust the ear hook accordingly. Left   Right 8
User Manual Ver.1.1 (English, Spanish(north America)) - Page 11

... devices, especially those that are not tested or approved by the Bluetooth Special Interest Group (SIG), may be incompatible with your right hand, wear the headset on or off, pair and connect the headset to the phone, and use your mobile phone with your headset or device could effect its performance so keep contact to turn...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 13

... attempt to your phone and search for devices that are compliant with Bluetooth version 2.1 or higher. 11 Pairing and connecting the headset with a Bluetooth device without requesting a PIN. Once pairing is available for the headset (see your phone's user manual). 3 Select the headset (HM1300) from the list of devices found by your phone. 4 If requested, enter the...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 14

The headset will attempt active pairing for a Bluetooth device within range and tries to violet from blue. Make sure the phone's Bluetooth visibility option is already connected to connect with must not be supported on the headset. Pairing via the Active pairing feature With the Active pairing feature, your headset automatically looks for up to 20 seconds. • The Bluetooth phone ...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 15

... time. Some phones may not be connected to the headset from the first Bluetooth phone. To turn Multi-point feature off In Pairing mode, press and hold the Volume up button. English Connecting with the first Bluetooth phone, enter Pairing mode again. 2 Activate the Bluetooth feature on In Pairing mode, press and hold the Volume down button.
User Manual Ver.1.1 (English, Spanish(north America)) - Page 16

If the Multi-point feature is activated, your headset will attempt to the two most recently connected devices. Disconnecting the headset Turn off the headset or use the Bluetooth menu on your phone. 14 This feature may not be supported on some devices. When the headset is paired with a phone, it will attempt to reconnect to automatically reconnect...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 18

...comes in . Options available during a call on both connected phones at the same time you can use the following functions during a call You can only answer or reject the call . Adjusting the ...call comes in . If you receive calls on the primary phone. You will hear a beep when the volume level of the headset reaches it's lowest or highest level. 16 Rejecting a call Press and hold...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 19

...hold Press and hold the Talk button to place the current call on . When the headset is connected with two Bluetooth phones, you . When the microphone is not available. Answering a second call • ...hold the Talk button. When the headset is connected with two phones, this function is turned off so that the person with whom you are speaking cannot hear you cannot answer a second call ...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 20

... reset the connection settings in the headset will be deleted and the connection with a device, it again. 18 If you want to pair it automatically saves connection and feature settings, such as the Bluetooth address or device type of the mobile phone. Resetting the headset When the headset is paired with your phone will be lost...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 21

... significantly less power than a typical mobile phone. Your headset will work with laptops, PCs, and PDAs? To reduce any interference with standard consumer-grade electronics equipment. 19 Appendix English Frequently asked questions Will my headset work with devices that support your headset's Bluetooth version and profiles. Why do I hear static or interference while on a call?
User Manual Ver.1.1 (English, Spanish(north America)) - Page 22

... a soft dry cloth. The wireless Bluetooth technology used in your headset is connected to two devices at once, some features may be unavailable. 20 Can other Bluetooth phone users hear my conversation? I clean my headset? When you pair your headset to another area and try again. Adjust the headset volume, or move to your headset is not easily monitored by third...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 24

... INSTRUCTIONS. IMPORTANT SAFETY INSTRUCTIONS - FOR CONNECTION TO A SUPPLY NOT IN NORTH AMERICA, USE AN ATTACHMENT PLUG ADAPTOR OF THE PROPER CONFIGURATION FOR THE POWER OUTLET. Please adhere to...adapter The travel adapter for this headset has met applicable UL safety requirements. FAILURE TO FOLLOW THE INSTRUCTIONS OUTLINED MAY LEAD TO SERIOUS PERSONAL INJURY AND POSSIBLE PROPERTY DAMAGE. ...
User Manual Ver.1.1 (English, Spanish(north America)) - Page 31

English Specifications Item Specifications and description Bluetooth version 3.0 Support profile Headset Profile, Hands-Free Profile Operating range Up to 10 meters Standby time Up to 300 hours* Talk time Up to 8 hours* Charging time Approximately 2 hours* * Depending on the phone type and usage, the actual time may vary. 29

Samsung Knowledge Base Results

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  • General Support
    ... been connected properly. Press and hold and answer a second call when you hear call . Wearing on the headset Plug the supplied earphone into a power outlet. You can make or answer a call . Turning the headset on or off Pairing with your Bluetooth phone Using call functions Using music control functions Answering a call on hold [+] or [-] again to control...
  • General Support
    ... SERIOUS PERSONAL INJURY AND POSSIBLE PROPERTY DAMAGE. The use and service you are paired, the headset attempts ...Use The Samsung WEP301 Bluetooth Headset? Some features may be mixed with your phone's user guide. (Bluetooth PIN: 0000, 4 zeros) If the pairing...headset while charging. Bluetooth QD ID: B012977 Safety and usage Information Never disassemble or modify your hearing....
  • General Support
    ...Do I Use The Samsung WEP460 Bluetooth Headset? Bluetooth QD ID: B014422 Information Never disassemble or modify your phone is quite sturdy, it responsibly to operate the equipment. Pairing mode: The... same time to charge the headset with part 15 of the Bluetooth SIG, Inc. FAILURE TO FOLLOW THE INSTRUCTIONS OUTLINED MAY LEAD TO SERIOUS PERSONAL INJURY AND POSSIBLE PROPERTY DAMAGE....

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