Why Has My Minutes Not Been Added

i have recieved numeorous texts syaing call the number saying call customer care i call only to get an annoying voice mail non human interface only do what it says call back in 15 minute bs only to be given the exact same round around bs? i have spent over half of my minutes from december trying to connect with this stupid system of your

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Answer #1: Posted by TheWiz on January 21st, 2016 1:34 PM

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TheWiz

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That's not the correct phone number. You can find the correct contact information here.

Answer #2: Posted by MattSL on January 21st, 2016 3:09 PM

MattSL

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Hi moddesj! My name is Matt and I work with SafeLink Wireless. We need to check your account and let me help you with your concern. Please send us an email at [email protected] so we can better assist you. You can also call our Customer Care Center at 611 from your SafeLink Phone (it's a FREE call) or 1-800-378-1684 (from a landline phone) for assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you!