Question posted by aaustin135 on May 26th, 2012

Fatal Application Error 2124

I have recently bought the Japanese TOTALe sets 1-3 and have tried installing the application cd 3 times and i can't seem to get it to install properly.The first time it seemed to install fine but when i had to enter the product code for the first set one of the number keys wouldn't work.I then uninstalled and reinstalled the software and now i keep getting error 2124. I am using Windows 7

Current Answers

Answer #1: Posted by joeverstraete on July 27th, 2012 9:40 AM
This answer was accepted by the poster of the original question.
joeverstraete

Member since:
July 27th, 2012

Points: 1,100
1,100
points
If you are using Windows 7 then:

1) Click "WINDOWS START"

2) In the search type "PROGRAMDATA" and press enter

3) A list of folders will appear. Double-click Rosetta Stone and then TOTALe.

4) Right click on "tracking.db3" and click Rename.

5) Rename the file to "trackingbackup.db3" and press enter.

Next, Install Application Updates:

1) Leave the window with trackingbackup.db3 open, and open Rosetta Stone TOTALe from your desktop.

2) An update will appear. Click Update now, and then OK.

3) Rosetta Stone TOTALe will close and a Setup Guide will appear. Follow setup to install.

4) Once complete, open Rosetta Stone TOTALe from your desktop.

5) If another update appears click OK, if not skip to the next section.

Restore a Rosetta Stone file:

1) Go back to the window containing "trackingbackup.db3".

2) Right-click on "tracking.db3" and click Delete.

3) Right-click on "trackingbackup.db3" and click Rename.

4) Rename it to "tracking.db3" and press Enter.

Open Rosetta Stone TOTALe

1) Open Rosetta Stone TOTALe from your desktop. TOTALe should open without the 2124 error appearing. 

Answer #2: Posted by aaustin135 on May 26th, 2012 8:54 AM
aaustin135

Member since:
May 26th, 2012

Points: 1,190
40
points
there is a video on rosetta stones support. just type error 2124 in the search box

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