Ricoh MP171SPF Support Question
Ricoh MP171SPF Support Question
Find answers below for this question about Ricoh MP171SPF - Aficio MP B/W Laser.Need a Ricoh MP171SPF manual? We have 1 online manual for this item!
Question posted by jmchGN on August 20th, 2014
Aficio Mp C2551 Will Not Scan To Email
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Current Answers
Answer #1: Posted by freginold on August 23rd, 2014 4:49 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh MP171SPF Manual Pages
Operating Instructions - Page 1
... the Safety Information in "About This Machine" before you use , be sure to Folder 3 Storing Files Using the Scanner Function 4 Delivering Scan Files 5 Scanning Originals with the Network TWAIN Scanner 6 Various Scan Settings 7 Appendix
Read this machine and keep it handy for future reference. For safe and correct use this manual carefully before...
Operating Instructions - Page 5
... by E-mail 9 Preparation for Sending by E-mail 10 Registering E-mail Addresses in the Address Book 10 E-mail Screen...11
Basic Operation for Sending Scan Files by E-mail 12 Switching to the E-mail Screen 15 Specifying E-mail Destinations 16
Selecting the Destination from the Machine's Address Book 16 Entering an E-...
Operating Instructions - Page 6
...Before Storing Files 57 Outline of File Storage under the Scanner Function 57
Basic Operation for Storing Scan Files 59 Specifying File Information for a Stored File 61
Specifying a User Name 61 Specifying a... List 88 Selecting the Sender by Entering the Registration Number 89 Selecting a Sender by Scan to Use the Network TWAIN Scanner 95 Installing the TWAIN Driver from the Supplied CD-...
Operating Instructions - Page 7
...126 Changing a Registered Program 127 Deleting a Program 128 Changing the Registered Program Name 128 Scan Settings When Using Twain Scanner 130 Setting Original Orientation on CD-ROM 138
Auto-Run Program... 138 TWAIN Driver ...138 DeskTopBinder Lite 139 Values of Various Set Items for Scanning Sides of Originals 110 One-sided original 110 Two-sided original 110 Setting of Original...
Operating Instructions - Page 10
... Originals with the Network TWAIN Scanner". ❖ Storing files You can be scanned from a client computer. Reference p.9 "Sending Scan Files by E-mail" p.33 "Sending Scan Files by Scan to Folder". • Delivering scan files using the delivery server
For details, see chapter 5 "Scanning Originals with the Network TWAIN Scanner" p.57 "Storing Files Using the Scanner Function...
Operating Instructions - Page 11
... Folder Screen" p.64 "List of Stored Files" p.80 "Network Delivery Scanner Screen"
Confirmation Displays
This section explains the two confirmation displays -
ARQ001S
3 Check Modes and Scanned Files Status. For details, see "E-mail Screen", "Scan to Folder screen, List of Stored Files", and "Network Delivery Scanner Screen". Reference p.11 "E-mail Screen" p.37...
Operating Instructions - Page 12
... explains items that are displayed at the same time. Use the Scanned Files Status screen to check e-mail transmission, Scan to display the Scanned Files Status screen. Press [Scanned Files Status] to Folder, and delivery results. Press [UPrev.] or [TNext] to display the Scanned Files Status screen. Transmission function icon
Displays the icon of specified...
Operating Instructions - Page 13
... of stored files that are sent.
6. File Name
Displays the stored file name of files that are simultaneously sent and stored, or of destinations.)
4. ❖ Scanned Files Status
ARQ004S
1. If you have selected multiple destinations, the first selected destination is [Waiting...], and then press [Cancel].
8. [Print]
Press to print transmission results...
Operating Instructions - Page 14
...Set whether originals are always positioned the same way, select that orientation as the scanning mode that appear when the operation switch is automatically detected when originals of scanner ... determines whether the original size is turned on the queue for additional originals after scanning from the ex- Original Orientation Priority
Select the default original orientation. To display ...
Operating Instructions - Page 15
... when the Network Delivery Scanner function is enabled by the ScanRouter delivery software.
7
Selected titles appear in the e-mail and Scan to Folder destination list used when searching for e-mail and Scan to update the delivery server's destination list by the delivery server. This setting is available only when the Network Delivery...
Operating Instructions - Page 16
... which document information such as a multiple-page file. Sets the default for files scanned in black and white. Specify a compression method for whether to delete the scanner ...Print Scanner Journal Delete Scanner Journal Max.
Select whether or not to use the TWAIN scanner while scanning is pressed.
E-mail Size Divide & Send E-mail
E-mail Information Language Store File Priority
Stored...
Operating Instructions - Page 17
...
This section explains the necessary preparations and the procedure for destinations from the machine.
9 This machine
A scan file can search for sending scan files by e-mail.
1. Client computer
Use e-mail client software to receive email messages and scan file attachments that access the machine. LDAP Server
Use this machine belongs.
Using the LDAP server...
Operating Instructions - Page 18
... the SMTP server
C If necessary, change settings in the address book, see Network Guide.
❒ Items to the network using SmartDeviceMonitor for sending scan files by e-
1
mail. Sending Scan Files by E-mail
Preparation for Sending by E-mail
This section explains the preparation and settings for Admin) that contain user codes. 10 Connect...
Operating Instructions - Page 19
... ( ).
11 If more than one destination has been specified, press [UPrev.] or [TNext] to scroll through the destinations.
2. [ ] E-mail / Scan to Folder
Press to switch between the e-mail function and the Scan to search for a destination.
8. You can select or specify an item by this machine appears. If all of the files...
Operating Instructions - Page 20
..., see "Setting File Type and File Name". entation.
For details, see "Setting for sending scan files by e-mail. For details, see "Setting of
the originals.
C Place originals. H ...the E-mail screen. For details, see "Specifying E-mail Destinations".
D If necessary, press [Scan Settings] to specify settings such as original ori- F If necessary, press [Original Feed Type...
Operating Instructions - Page 21
... the destination list by pressing the selected destination again.
❒ In [System Settings], you are scanning batches, place the next originals. L If necessary, enter the e-mail message. Note, however, that... e-mail without entering anything for the Return Receipt
function.
You can also store a scan file and simultaneously send it by e-mail. If you have selected two or more ...
Operating Instructions - Page 22
... by E-mail
Reference
p.15 "Switching to the E-mail Screen"
p.99 "Various Scan Settings"
1
p.110 "Setting for Scanning Sides of Originals"
p.112 "Setting of Original Feed Type"
p.122 "Setting File Type and File Name"
p.16 "Specifying E-mail Destinations"
p.28 "Specifying the E-mail Message"
p....
Operating Instructions - Page 23
...E-mail screen as follows:
A Press [ ].
D Press [Exit]. The e-mail screen or Scan to Folder screen appears, press [ ]. The E-mail screen appears. ery destinations are being displayed... switch from the network delivery scanner screen while deliv- C Press [E-mail].
E If the Scan to Folder screen appears.
If the network delivery scanner screen is being specified. Switching to the...
Operating Instructions - Page 96
...sender list.
The selected sender and its registration number appear. You can specify the sender by any of e-mail.
Delivering Scan Files
Specifying the Sender
This section explains how to specify the e-mail sender when sending a file by searching the delivery ... list • Select the sender by entering the registration number • Select the sender by email via the delivery server.
Operating Instructions - Page 150
...password charac- 64 alphanumeric charac-
-
You can 500 addresses select for using the Email and Scan to Folder functions simultaneously.
Item
Maximum value
Comments
Number of user name charac- 64... charac-
- Number of destinations you the maximum values of settings for sending by Scan to Folder function settings. er
142 ters on NCP
ters
Number of 50 directly ...
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