Ricoh Aficio MP 5001 Support Question
Ricoh Aficio MP 5001 Support Question
Find answers below for this question about Ricoh Aficio MP 5001.Need a Ricoh Aficio MP 5001 manual? We have 4 online manuals for this item!
Question posted by amjbfh on July 29th, 2014
Email Sent From A Lanier Ld520c Scanner Won't Receive On A Pc Both Share The
same email account
Current Answers
Answer #1: Posted by freginold on September 2nd, 2014 3:29 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP 5001 Manual Pages
Quick Start Guide - Page 1
www.ricoh-usa.com
Ricoh Product Line Segment 2 thru 6
MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX
This guide is not intended to replace your users manual, features and options will vary by machine type, model and finisher type installed.
Quick Start Guide - Page 2
Printing
How to Print Documents from your PC
Quick Start Guide - Page 10
Scanning Documents
From Copier Panel, Select Scanner - Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary.
Quick Start Guide - Page 11
... opened.
Groups and
individual addresses can be programmed.
Add subject heading. Preview scan before sending. Add email message.
encryption & signature. Scanner Display Panel Options
Check file status.
For manual email entry
Program email destinations into one touch buttons. Add security features to switch between multi and single page PDF, TIFF
and JPEG*
Select file...
Quick Start Guide - Page 12
Basic Scanning
1. Select [E-mail] or [Folder] Tab 3. Your display may vary depending on Glass 5. Place Originals in Feeder or on your operating system and device.) Press [Start]
(Note: Screenshots are provided for reference purposes only. At copier Screen Press [Scanner]
2. Select destination [email address or folder location
4.
Quick Start Guide - Page 13
Your display may vary depending on your operating system and device.)
Drop Out Color From Documents
Select Document Types
Check file status.
(Note: Screenshots are provided for Documents
Preview scan before sending. Scanning Options for reference purposes only.
User Guide - Page 6
... Rotate Sort when your machine does not have one paper tray loaded with 8.5x11 paper in landscape orientation and the other tray loaded with the device the machine will output the document in sequential order. Use [Sort] when placing multiple page document to be stacked. STACK - When a finisher is installed with...
User Guide - Page 33
...].
•Default settings for the initial screen can be registered for normal screens and simplified displays respectively.
How to Program a Preset Function
1.On the initial scanner screen, make the settings you want to set as Defaults].
4.Press [Program].
5.A confirmation screen appears.
User Guide - Page 45
Printing
How to Print Documents from your PC
User Guide - Page 51
Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary. Scanning Documents
From Copier Panel, Select Scanner -
User Guide - Page 52
... opened.
For manual email entry
Program email destinations into one touch buttons. Set resolution, scan size & scan type. Add security features to switch between multi and single page PDF, TIFF
and JPEG*
Select file stored in single page mode only.
encryption & signature. Scanner Display Panel
Check file status. One or two sided original...
User Guide - Page 60
...Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series is connected to the network via Email: In addition to the inbound paperless fax to SAF/HDD, the Aficio MP 6001/MP 7001/ • MP 8001/MP... Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series to forward faxes • from specific senders directly to designated receivers.... the Printer/Scanner Unit Type 9001 must be installed (standard on their PC • ...
Troubleshooting Guide - Page 2
Loading Paper - Replacing Staples - Cleaning Glass Platen and Lid
Ricoh MP2800/3300/4000/5000 Ricoh MPC2851/3351/4000/4001 Ricoh MP 5000/5001/6000/7000/8000 Ricoh MP 6001/7001/8001/9001 Ricoh MP C6000/6501/7500/7501 Trouble Shooting
• Maintenance
- Replacing Toner - Clearing Paper Jams -
Troubleshooting Guide - Page 13
Instructions are located on inside of front door, on the toner box And on copier panel. Changing Toner - Follow directions carefully and only add toner when indicated
on copier panel. Color Device
Copier panel will indicate when toner is low and which color needs to be Replaced.
Troubleshooting Guide - Page 17
Clearing Jams MP 3300, 2800, 2500, 2851, 3351, 3500 4000, 4001, 4500, 5000, 5001
Troubleshooting Guide - Page 21
...; Click on Register
Complete the two page
Registration Form
Verify your information is accurate on the Summary Page before submitting
Submit when correct
You will receive confirming email showing IKON has received your application
Order supplies on line Place Service Calls on Line Submit Meter reads on line
Reference Guide - Page 2
... Two‐sided Copies from Two‐sided Originals (2 - 2 sided 6 Finishing...7 Print Features...7 Accessing the Print Driver...7 Finishing Options...8 Two - Sided Printing...8 Basic Scan to Email or Folder Features...9 Calling for Service...10 Ordering Supplies...10
2
Reference Guide - Page 3
.... Documents can be sent via email or folder when the machine is in this mode. Documents can be sent to the 5001 from a computer.
...MP 5001 can produce in the Automatic Document Handler/glass platen and follow the standard copy procedures (See Basic Copy Features).
• Document Server Mode Documents can be copied, stored and printed with special features at a later date.
• Scanner...
Reference Guide - Page 7
... how to select any special printing options. 3.
Place the originals, enter the desired number of copy sets as a black & white printer. Print Features
The Ricoh MP 5001 can also be used as they are able to access the print options directly from the Name drop down menu 2. Accessing the Print Driver
1. Click...
Reference Guide - Page 9
...[Scanner] key on it, it is scanned has a color document. Press the [Start] key. Press [E-mail], and then select the recipient you want to send the scan to change this setting.
9 Notes
1. Scanning to email is...Platen Glass
1. Please see Scan Settings below for steps to .
3. Basic Scanning to Email or Folder Features
Figure 1: Document is placed Face Up in the Document Feeder
Figure ...
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