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Ricoh Aficio GX2500 Support Question

Ricoh Aficio GX2500 Support Question

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Question posted by ilze87326 on February 22nd, 2016

Blank Page Printing

We have replaced all the cartridges for the printer. It has been standing in a box for more than 2 years; It works as though its printing, but the pages come out blank.

Current Answers

Answer #1: Posted by freginold on February 22nd, 2016 4:35 AM
This answer was accepted by the poster of the original question.
freginold

Member since:
December 20th, 2011

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If the printer has been sitting unused for that long, the print heads may just need to be cleaned or unclogged. You can see how to do that here.

Answer #2: Posted by waelsaidani1 on February 22nd, 2016 3:07 AM
waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,797
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Looks like you-re sending postscript directly to the printer, which may not understand it, that's why it spits blank pages.

Please double-check that you're using the correct driver for the printer; the driver is responsible for translating whatever applications send (most commonly, postscript) to something the printer can understand, so the behavior you describe suggests that you picked the wrong driver.

To see which driver you're using:

  1. Open the "Printing" control panel
  2. Right-click on your printer and select "Properties".
  3. On the first tab (Settings), look at "Make and Model".
  4. If you need to change it, press the "Change" button next to the field.
  5. Select your printer model (or something as close to it as possible) from the list.
  6. Test to see if it's working correctly.

Related Ricoh Aficio GX2500 Manual Pages

Support Guide - Page 1

...J003 and J007/J010/J011 products (predecessor models). Product Support Guide MODEL: J015 1 Version 1.1 (01/08/08) Product Support Guide Product Code J015 Gestetner GX2500 Lanier GX2500 Ricoh GX2500 Savin GX2500 Product Code: J015 Launch Date: 12/03/2007 S/N Configuration: R18YMMxxxxx Training Information Service training (self-paced) should be thoroughly reviewed by all automatically...
Support Guide - Page 2

... Number Prefix J015 R18YMMxxxxx R18: Model code Last digit of production year (e.g. "03" = 03 (March) + 00 (Factory code))...GX2500 Ricoh GX2500 2a. Branding Kits: Gestetner: Model GX2500 J015 Ricoh Aficio GX2500 J015 Gestetner GX2500 J015 Lanier GX2500 J015 Savin GX2500 Order number 405597 405597 405597 405597 Branding GX2500 Supplied by RLA Savin GX2500 Lanier: Savin: Branding GX2500...
Support Guide - Page 3

... that enables monochrome-like color CPP * Limited function Supplies: Supply Yield Regular Yield Ink Print Cartridge GC 21Y 1,000 Print Cartridge GC 21M 1,000 Print Cartridge GC 21C 1,000 Print Cartridge GC 21K 1,500 Ink Collector Unit 16,000 Starter toners approximately 400 prints (5% cover) Ink collector yield is confidential Ricoh 405535 405534 405533 405532 405662 Savin 405535...
Support Guide - Page 4

...years Less than 4W (energy save mode) Less than 35W (Max) Built in NIC (NIB GX2) * IPX/SPX available W416 x D491 x H263mm 14.0kg C. Comparison Chart vs. Previous model There are no previous models for PCL Operation Panel & Printer... & Color ppm First print speed (Color / Mono) Ink yield of print cartridge (A4, 5%) Life Duty Power consumption NIC Size Weight J015 (GX2500) N/A 28ppm 9.0 /...
Support Guide - Page 5

... driver PCL driver 28.0 - 13.5 - 7.5 - 3.5 - Printer operation panel setting required. Continuous Print Speed (PPM): BW Paper Type Print mode dpi Plain Paper Mode High Speed (Using Ricoh original chart, not... x L) 216 x 297 mm (8.5 x 11.7 in.) 88 x 139.7 mm (3.5 x 5.5 in the work area Less than 0.10 mg/m3 Do not use the machine at any location higher than 30 m3/hr/person in...
Support Guide - Page 7

... Yield Ink Print Cartridge GC 21Y 1,000 Print Cartridge GC 21M 1,000 Print Cartridge GC 21C 1,000 Print Cartridge GC 21K 1,500 Machine comes with Windows 98, Windows Me, Windows 2000, Windows XP, or Once Level Color Mode is selected the amount of ink used to reduce the about of ink used for an up-to connect the printer and...
Support Guide - Page 8

... Status No J. Vista Home Basic Edition Yes - Business Edition Yes - and 1-4. In this printer: PCL6 - - - - - Home PremiumEdition Yes - for Terminal Service and Citrix MetaFrame environment...Yes - *1...To connect with Windows 95 / NT4.0 PC requires Network connection via optional print servers. *2...Service Pack 6 or Later is required *4...Cluster Server configuration is set for Mac...
Support Guide - Page 9

... 9 Version 1.1 (01/08/08) • Ver. 4.0 or later is limited to the printer. Use a network connection. • The USB connection is supported by Windows 98, Windows Me, Windows 2000, Windows XP, Windows Server 2000. • USB connection with "Point & Print" feature of each OS.. XP W2K Pro NT4.0 WS 98 / Me Y - Windows2000...
Support Guide - Page 10

... Edge Smoothing Toner Saving Watermark Form Overlay Header/Footer Adjust image position Binding Margins User ID User Code Rotate Print Reverse Order Print Do not print Blank pages Edge to Edge Print Level Color mode RPCS Raster N/A N/A N/A N/A Yes Yes Yes Yes Yes Yes Yes Yes N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Yes Yes N/A Yes Yes Yes Yes Yes N/A N/A Yes Yes Yes N/A Yes...
Support Guide - Page 11

...Accessories (Ink Collector Unit) " which may require a PM replacement during the life of the machine: The yield of 750 prints), Under these target APV conditions, therefore, the ink collection... Safety Standard US version EMI US version Environmental Standard US version Sound Power Level Stand by Printing Std Speed Priority mode N/A N/A UL UL60950 FCC Part15 Class B EnergyStar 40dB(A)...
Support Guide - Page 12

... recommended that all the information provided in order to keep the print heads from drying during long periods of the training to users....8120 J751 8220 J751 8320 B2299311 VSSM9000 C4019503 A2579300 52039501 Description Ink Cartridge K Cleaning Assy Ink Cartridge C Cleaning Assy Ink Cartridge M Cleaning Assy Ink Cartridge Y Cleaning Assy SPECIAL CLOTH 10PCS/BAG Digital Multimeter - Unique/...
Support Guide - Page 13

... and error messages. Operation Panel Low / Ink End Indicator Push to view the current printer settings. Product Support Guide MODEL: J015 13 Version 1.1 (01/08/08) XIII. When lit the printer is in progress. Indicate the statuses of the print cartridges. The symbol appears in the LCD when an error occurs. • Red indicates...
Support Guide - Page 14

... number • Total Full Color (pages) • Total Mono Color • Total Duplex Specifies size of paper loaded in the print head is gone. • The arrow display is the cartridge near end alert. Head cleaning consumes ink. Product Support Guide MODEL: J015 14 Version 1.1 (01/08/08) The printer shows a 6-level dynamic display...
Support Guide - Page 15

... Alert (default). Determines how long the printer waits for each paper tray. Specifies communication settings for envelope printing. The direction of Measure Ink CU Replace* Env. If this setting does not ...On: The job prints even if the specified paper size/type is specified in the tray. Use to remove moisture inside the machine. Feeds and ejects 1 blank sheet of measure ...
Support Guide - Page 16

... not solve the problem. Select "Paper Type"> [#Enter]. 8. Confirm that paper is loaded in the printer> [#Enter]. 9. [Online]> "Ready" (Standby) E. English, German, French, Italian, Dutch, Swedish, Norwegian, Danish, Spanish, Portuguese. Push [Menu] and select "List/Test Print". 2. Page" then push [#Enter]. 3. Important: • These procedures consume ink. • Flushing consumes more about...
Support Guide - Page 17

... you know to need about the machine for the report to print (it does not start immediately). • Printing requires about 2 min. 8. [No] x 3 times> [ ] or [ ]> "End"> [#Enter]> Machine switches off. 9. [Power] to print these reports: 1. System Summary 3. System Summary 1 (Machine Configuration) 3. System Summary 2 Printer Log SC Codes (Most Recent) SP Code List Service Data...
Support Guide - Page 18

.... • Total Mono Color. The total number of test patterns that have been printed. G. System Summary 1 (Config. The print totals do not include the number of sheets printed on both sides. 1. [Menu]> "Counter"> [#Enter]> "Show Counter" 2. The total number of prints. Product Support Guide MODEL: J015 18 Version 1.1 (01/08/08) The counter lists...
Support Guide - Page 20

...listed in the following operating systems is installed.) • Master Controller The printer must be updated over a network. Update them in the Engine Summary ... ] twice> "5200"> [#Enter] x 3 times PRINT SMC 5200 6. [#Enter] PRINT SMC EXEC 7. [#Enter]> "RUNNING" • Wait for the report to print (it does not start immediately). • Printing requires about 2 min. 8. [Escape] x 3 ...
Support Guide - Page 21

Before you start any print job or run an application that "System Standby/System hibernates" is slightly different for ... blue]. • No applications are using 3, 4, 5, or 6, you cannot restore to the previous version. The RPCS raster printer driver for more information about this machine must be installed on the computer. Computer Power Options Before updating the firmware, in the ...
Support Guide - Page 23

...Service Menu". 1. [ ] or [ ]> "End"> [#Enter]> Standby These items are restores their default settings. • Service Summary Prints the Service Summary. Press and hold [ ] [ ] for 3 sec., release> [#Enter]. Press and hold [ ] [ ] ...of the machine. • Version Display Displays the version number of the printer engine. Edit • Counter Setting • Fax No. (Not Used...

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