Home » Plantronics » Headsets » Plantronics Voyager Edge

Plantronics Voyager Edge Support Question

Find answers below for this question about Plantronics Voyager Edge.
Need a Plantronics Voyager Edge manual? We have 3 online manuals for this item!

Plantronics Overview Questions Manuals Reviews Videos Research

Question posted by mason4jeff on October 14th, 2016

Charging.

My edge will not charge more than 6 hours. Its suppose to charge up to 16 hours when charging case is used but it doesn't. What may be the problem?.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by techyagent on October 15th, 2016 8:53 AM

This answer was accepted by the poster of the original question.

techyagent

Member since:
June 17th, 2014

Points: 4,799,790

1,090
points

The problem is with the battery you can check here for solution

https://www.ifixit.com/Wiki/Plantronics_Voyager_Legend_Troubleshooting

Thanks

Techygirl

Related Plantronics Voyager Edge Manual Pages

Voyager Edge User Guide - Page 2

Contents What's in the box 3 Headset overview 4 Charge case overview 5 Pair 6 Bluetooth pairing 6 NFC pairing 6 Pair Another Phone 6 Select language 7 Charge 8 Use the charge case 9 Fit 10 Adjust the fit 10 The Basics 11 Make/Take/End Calls 11 Mute 12 Adjust the volume 12 Use Smart Sensors 12 Play or pause streaming audio 13 More Features 14 Voice...

Voyager Edge User Guide - Page 3

What's in the box Headset with medium eartip Car charger* Combo cable charger* Earloop Small and large eartip NOTE *Charger style may vary by product. 3

Voyager Edge User Guide - Page 4

Headset overview Call button Volume button Charge port Mute button Voice button Play/Pause button Power button Headset LED (indicator light) 4

Voyager Edge User Guide - Page 5

Charge case overview IMPORTANT Fully charge the charge case prior to use. Charge case LEDs; indicates case/headset battery status Headset: Swipe charge case for headset battery status Charge case: Swipe charge case for headset battery status Micro USB charge port 5

Voyager Edge User Guide - Page 6

... NFC pairing. Once successfully paired, you hear "pairing successful" and the headset indicator lights stop flashing. 6 NOTE The headset's NFC tag is unlocked. 2 Tap and hold the Call button until ... NFC is on and your phone's display is located on . Pair Another Phone After pairing your headset to your phone, you hear "pairing" 3 Activate Bluetooth on your phone and set it to ...

Voyager Edge User Guide - Page 7

The language selection directions repeat in every supported language. 3 Follow the voice-guided prompts to your phone, you hear "welcome." Select language Once your headset, power it on. 2 Press and hold the Volume up + and down - buttons together until you can change the headset language. 1 Wearing your headset is paired and connected to select the headset language. 7

Voyager Edge User Guide - Page 8

... the Call button while wearing your headset or tap the Voice button and say "check battery." TIP To reset the accuracy of the talk time prompt, deplete the headset battery then charge fully. Charge It takes 90 minutes to fully charge the headset. Headset LED behavior while charging with micro USB cable Off Charging complete Battery high Battery medium...

Voyager Edge User Guide - Page 9

... charge the charge case prior to use. Check the charge case or headset battery status by swiping either the case or headset icons. The LEDs indicate the battery status. Battery status LEDs for charge case and headset Battery high Battery medium Battery low Battery critical; Recharge case/headset 9 Use the charge case A fully charged case can supply an additional 11 hours of headset...

Voyager Edge User Guide - Page 10

Fit Adjust the fit The loop of the gel eartip tucks into the back curve of your ear for a stable fit. 1 With the headset powered off, replace the eartip with one of the two alternate sizes if it feels loose or tight in you ear. 2 To adjust the ﬁt, rotate the eartip on the headset or add the optional clip-on earloop. 10

Voyager Edge User Guide - Page 11

... a voice-enabled assistant, press the call button wait for 2 seconds and 11 The Basics Make/Take/End Calls Answer a call Choose: • Put on the headset to end current call.

Voyager Edge User Guide - Page 12

... An incoming caller name is not announced: if the caller is on. To reset the sensors, charge your headset, you will hear the name of -the box and may need to reset the sensors if they... without having to check the phone screen. Mute Adjust the volume Use Smart Sensors Caller Announcement (mobile phone only) When wearing your headset and place on a flat non-metallic surface for more than 10...

Voyager Edge User Guide - Page 14

..., German, Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish and Swedish. You can change the language of voice alerts three different ways. • Select a new headset language using your headset (see Select language)* • Download and install the HUB app on your phone (visit plantronics.com/apps)* • Download and install the MyHeadset Updater...

Voyager Edge User Guide - Page 15

... MyHeadset Updater tool (visit plantronics.com/myheadset) NOTE * To install a new language that is not a headset voice command and only works with the MyHeadset Updater tool installed. 1 Connect your headset and USB cable to your headset firmware using a USB cable and computer with supporting phones. Once you can change language and regional settings and...

Voyager Edge User Guide - Page 16

and any use by Plantronics is a registered trademark of their respective owners. Patents pending 202056-06 (02.14) plantronics.com/support Plantronics, Inc. 345 Encinal Street Santa Cruz, ...

Voyager Edge Product Sheet - Page 1

... talk time, plus it shows the charge status of their respective owners. SPECIFICATIONS Talk time Up to 16 hours talk time using case Standby time Up to 10 more information about the Voyager Edge or other countries. ANNOUNCES CALLER ID Announces incoming caller's name so you place the headset on headset and case to repel moisture Multipoint technology Connect two...

Voyager Edge Document of Conformity - Page 1

...Development & Strategy and CTO This Declaration of Conformity is based on the restriction of the use of 8 June 2011 on the evidence contained in accordance with EN 17050-1:2010 We, Plantronics... 23 564 8010 -Fax: +31 23 564 8015 Chamber of Manufacturer Product Name: Bluetoote Headset, PITE14 Plantronics BV Southpoint, Building C Scorpius 140 2132 LR Hoofddorp The Netherlands This Products ...