Plantronics Savi Office Support Question
Plantronics Savi Office Support Question
Find answers below for this question about Plantronics Savi Office.Need a Plantronics Savi Office manual? We have 3 online manuals for this item!
Question posted by lindsaydanner on December 4th, 2012
Users Can't Hear Me On My Headset
I can hear people but they can't hear me. Is there a setting that needs to be changed?
Current Answers
Related Plantronics Savi Office Manual Pages
Product Sheet - Page 1
...Users who mix PC and desk phone communications for long conference calls, webinars, video conferencing, listening to multimedia
Wireless frequency
DECT 6.0, range up to 6,800Hz
Hearing...; Software support for personalized settings such as ring tones and...Savi Office or other Plantronics products, please visit our Web site at the touch of a button · Conference up to four Savi Office headsets...
User Guide - Page 1
Savi® Office WO100 Wireless Headset System
with Optional HL10™ Lifter
User Guide
User Guide - Page 2
.... . This guide contains instructions for Animated Set Up instructions.
Please refer to the separate safety instructions for important product safety information prior to the CD for setting up and using your new Plantronics product.
Welcome
Congratulations on purchasing your Savi Office WO100 (WO1 Base and WH100/WH110 Headset) Wireless Headset System. Plantronics Savi User Guide
User Guide - Page 3
... (Optional 10 5.1 Installing Lifter 10 5.2 If You Do Not Hear a Dial Tone 10 5.3 Additional Parts (if required 11
6 PC Set Up 12 6.1 Installing USB Cable 12 6.2 Installing Plantronics Software 12 6.3 Making a Test Call with PC 12
7 Using Your Savi Office Wireless Headset System 13
Powering up Headset 13 Placing, Answering and Ending Calls with Desk Phone...
User Guide - Page 5
1.2 Savi WH100/WH110 Headset
Headset with Pre-Installed Earloop and Ear Tab
Headband
Foam Ear Cushions Extra Ear Tab
Charge Cradle
Savi WH100/WH110 Headset Features
Earloop Ear Tab
Indicator Light Call Control Button (also controls volume, mute and switching functions)
Microphone
Plantronics Savi User Guide
5
User Guide - Page 7
...inches.
Plantronics Savi User Guide
7 Push
firmly on the cradle until the cradle snaps in headset port, you should only use the headset port if you must press both the headset button on... handset back on the headset to the base. In this configuration, you will not be using the HL10 lifter. 2 Base Set Up
2.1 Attaching Charge Cradle to Base
1 Connect the headset charge cradle to answer ...
User Guide - Page 8
... NOTE The headset or earloop can be damaged if they are aligned with a pre-installed earloop and ear tab. 3 Headset Set Up
3.1 Fitting Headset
The headset comes with one... optional headband is charging.
2 Charge for wearing on the headset to the first use 3 hours Full charge
Charging Indicator Light
Plantronics Savi User Guide
8 Charging time 20 min
Minimum charge before removing....
User Guide - Page 9
... and a distorted sound for your listener. Doing so can be ended accidentally. Plantronics Savi User Guide
9 Note Multiple settings might work with Desk Phone
1 If your desk phone has a volume control, ensure... too soft, adjust the listening volume on the headset by pushing the call can cause hearing loss. For your safety, do not use headset at moderate levels.
NOTE Do not press the ...
User Guide - Page 10
... highest position.
4 Press the call control button on your headset to activate the lifter.
5 If you hear a dial tone the lifter is set correctly and needs no adjustment.
6 Remove the protective strips from the 3 mounting tapes on the desk phone in steps 6 though 8.
Plantronics Savi User Guide
10 Handset Lifter Power Cord
1 Firmly press the handset...
User Guide - Page 12
...listening and speaking volume over the PC as
follows:
For Windows® XP Systems-
Plantronics Savi User Guide
12
6 PC Set Up
6.1 Installing USB Cable
1 Connect the USB cable to the USB port on the...".
3 Follow installation instructions shown on screen.
6.3 Making a Test Call with PC
1 With your headset on, press the PC talk button on the base.
2 Dial the number using your transmit volume
...
User Guide - Page 13
.... Short press call
1. Remove handset from cradle** 3. Short press call control button on headset or short press base desk phone talk button
2. Plantronics Savi User Guide
13 7 Using Your Savi Office Wireless Headset System
Important It is highly recommended that have an on headset or short press base desk phone talk button
To end a call control button...
User Guide - Page 14
...headset** or short press base PC talk button
2.
Plantronics Savi User Guide
14 Short press call using softphone application
*Assumes use of supported softphone **Assumes your default line is set...headset or short press base PC talk button
1. Short press call control button on headset... ways:
Headset
Base
Press...headset** or short press base PC talk button
2. Hang up call in ...
User Guide - Page 15
... press the call .
4 If you add headsets to the base an additional headset icon will hear a tone in the master headset indicating a guest wishes to join the call control button on the headset for four seconds and then return to the master headset.
1
2
3
Plantronics Savi User Guide
15
Subscribing a Master Headset
The headset and base are subscribed to your base...
User Guide - Page 16
... confirming the new setting.
The subscription light...Savi Office system ships with the call
Flashes green
Active audio link
Solid green
Master headset muted
Solid red
Call on the base.
Plantronics Savi User Guide
Subscription Button Indicator Light
Master headset...headset with the over-the-air subscription enabled. Ending Subscription
If the base is established. You can change...
User Guide - Page 17
... for three seconds.
You should recharge the headset immediately.
You will hear three high tones.
Mute Warning When mute is active. Talk Time
The Savi Office system will be suspended. Plantronics Savi User Guide
Headset Indicator Light
Headset Status Headset charging Headset fully charged Headset in-use indicator light seconds)
Placing the Headset in Sleep Mode
If you can put...
User Guide - Page 18
... available software updates.
Plantronics Savi User Guide
18 Plantronics Update Manager
All required software for all softphones with supported softphones at any applicable software updates and the install checked updates will activate a periodic automatic check for updates.
Start Plantronics Update Manager from the Savi headset is available for Savi Office system can be populated...
User Guide - Page 19
... the pull down menu and click the Device Settings button. Plantronics Control Panel
User preferences and various device settings can be changed using the Plantronics Control Panel. NOTE Some parameters that can be deployed in the headset battery.
100%
75%
50%
25%
0%
Devices Tab
To configure your settings, select Savi Office from the PC.
Security)
Variable Bass to...
User Guide - Page 21
...eliminate the need for the media player as well as other general settings. "Microsoft Office Communicator Dial...Savi User Guide
and wireless headset without the user having to re-establish the radio link when switching between PC audio applications.
Microsoft Office Communicator Certified product: Default Setting = Not selected
Standard product: Default Setting = Selected
Microsoft Office...
User Guide - Page 22
... Limiting is
Off
set to protect your hearing. Plantronics Savi User Guide
22 Advanced
Anti-Startle
Anti-startle provides advanced hearing protection against acoustic shock.
When Audio-Limiting is selected) specified by the Australian
Communications Industry Forum (ACIF). Base
Range*
Range can be answered when the headset is set to OFF, the headset caps sound levels...
User Guide - Page 23
... your telephone. Lower the Desk Phone Speaking Volume on the base. Base power supply is the default position. People I hear static. I talk to lower the headset speaker volume.
Make sure there is as close as possible to your listener in the background. The most telephones, the correct setting is wearing out. Plantronics Savi User Guide
23
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