Plantronics BackBeat FIT Support Question
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Question posted by katpet01 on July 10th, 2017
Why Can't I Hear Anything Through My Headphone
The volume is set to max but I don't hear anything.
Current Answers
Answer #1: Posted by waelsaidani1 on July 10th, 2017 4:15 PM
Try the following:
- It can take up to 30 seconds for the devices to connect and for audio to stream via Bluetooth. After 30 seconds, if there is still no sound, press the play/pause button on the headset.
- Ensure that your audio device is not locked (see your device's user manual).
- Ensure that you have properly paired the adapter to your headphones. Click here to learn how to pair the headphones with the adapter.
- Check that the adapter is plugged into an active stereo audio source.
- Power off your headphones and adapter, and then power both of them on again.
- Make sure you have not moved out of Bluetooth range (33 feet/10 meters, but could be less depending on your environment).
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