Panasonic KXTG4731 Support Question
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Question posted by markn on September 5th, 2014
Panasonic Kx-tg4731
I can make calls out but incoming calls go directly to my voice mail
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Related Panasonic KXTG4731 Manual Pages
KXTG4731 User Guide - Page 1
..., visit our Web site: http://www.panasonic.com/help for customers in the U.S.A.
Please register your product: http://www.panasonic.com/prodreg KX-TG4731 KX-TG4732 KX-TG4733
KX-TG223SK KX-TG4734 KX-TG4784 KX-TG4741 KX-TG4742 KX-TG4743 KX-TG4744
KX-TG234SK KX-TG4745
KX-TG235SK KX-TG4793 KX-TG4753 KX-TG4763
Model shown is KX-TG4731.
Operating Instructions
Digital Cordless Answering System...
KXTG4731 User Guide - Page 2
...Belt clip 14 Display 15 Initial settings 15
Making/Answering Calls
Making calls 17 Answering calls 18 Useful features during a call 18
Shared Phonebook
Shared phonebook 21
Programming
... 37 Answering system settings 39
Voice Mail Service
Voice mail service 41
Intercom/Locator
Intercom 43 Handset locator 43 Transferring calls, conference calls 43
Useful Information
Wall mounting ...
KXTG4731 User Guide - Page 4
...3
4
5
-
1
2
3
4
4
For assistance, please visit http://www.panasonic.com/help
KX-TG4731
KX-TG4741
Handset Part No. KX-TGA470
KX-TGA470
Quantity 3
3
*1 A range extender (KX-TGA405) is supplied in this unit, you can be made between handsets by purchasing and registering one or more optional handsets (page 6).
*2 Intercom calls can extend the range of your phone system to include...
KXTG4731 User Guide - Page 5
... call 1-800-332-5368 or visit
http://www.panasonic.com/batterystore
Battery type: - Please visit our Web site: http://www.panasonic.com/RangeExtender
For assistance, please visit http://www.panasonic.com/help
5
This product can extend the range of the supplied batteries. *2 By installing this unit, you can be purchased online. Introduction
*1 KX-TG4731/KX-TG4741 *2 KX-TG4732/KX...
KXTG4731 User Guide - Page 7
...defect from power outlets before using equipment that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211-PANA (1-800-211-7262).
Hospitals or health care facilities ...product is easily accessible. resulting in the area instruct you not to make calls when:
For assistance, please visit http://www.panasonic.com/help
7 R Unplug the product from power outlets if it...
KXTG4731 User Guide - Page 13
...
n KX-TG4731/KX-TG4751 series (page 3)
L
AB
CD
M
A
B
Ringer indicator Message indicator Speaker MjN/MkN (VOL.: Volume up/down) M N (SP-PHONE: Speakerphone)
M N (TALK) Headset jack Dial keypad (*: TONE) Receiver Display
E F GHI
Charge contacts Speaker Message counter MERASEN MnN (STOP) MjN/MkN (VOL.: Volume up/down) M N/M N (Repeat/Skip)
For assistance, please visit http://www.panasonic...
KXTG4731 User Guide - Page 16
... the desired setting. 3 MSAVEN a MOFFN
Dialing mode
If you cannot make calls, change this case, set the date and time again. "Tone": ... 3 MSAVEN a MOFFN
16
For assistance, please visit http://www.panasonic.com/help Getting Started
Note: R When English is selected as the...
MSAVEN
3 MOFFN
Voice guidance language
You can select either "English" or "Español" as the voice guidance language of ...
KXTG4731 User Guide - Page 17
...: KX-TG4741/KX-TG4761 series (page 3)
1 MSP-PHONEN 2 Dial the phone number. 3 When the other party answers, speak into
the microphone. For assistance, please visit http://www.panasonic.com...Select the desired phone number. 3M N
Erasing a number in the voice mail or answering system, MREDIALN is sometimes required when making calls using the redial list
The last 5 phone numbers dialed are 5 ...
KXTG4731 User Guide - Page 18
...call is ringing for an incoming call by lifting the handset off , press and hold . Auto talk
You can take the call : Press MjN or MkN repeatedly to select the desired volume. You do not need to dial the line access number "9" when making outside call... handset user can answer calls simply by pressing M N.
18
For assistance, please visit http://www.panasonic.com/help n Programming the...
KXTG4731 User Guide - Page 21
... group ringer tone features (page 32).
Shared Phonebook
Shared phonebook
The shared phonebook allows you to make calls without having to the next space.
a MOKN
4 MbN: Select the desired group.
For assistance, please visit http://www.panasonic.com/help you can assign it to 70 entries
Important:
R Only 1 person can add names and...
KXTG4731 User Guide - Page 25
...count*1
Recording time*1
Remote code*1 Screen call
- -
Time adjustment*1, *3
- Code
#274
43
Settings
Code
-
#101
15
1: Once 2: Daily 0:
#720
29
1:
0: Manual
For assistance, please visit http://www.panasonic.com/help
25 Code
#330
42
...date & time"
Sub-menu 1 Date and time*1 Alarm
Sub-menu 2 - - access" (V.M.: Voice mail)
Operation Listening to voice mail messages.
KXTG4731 User Guide - Page 26
...www.panasonic.com/help Start/End
Set date & time
Date and time*1
-
#101
15
Alarm
1: Once 2: Daily 0:
#720
29
Time adjustment*1, *3
1:
0: Manual
Talking Caller ID Handset
1: 0: Off
#162
32
Base unit*1
1: On 0:
#G162
Handset name
-
-
#104
29
Call block*1
-
-
#217
30
Block w/o num*1, *2
1: On 0:
#240
30
(Block calls without phone
number)
Voice mail
Store...
KXTG4731 User Guide - Page 39
.... If your service provider/telephone company cannot do this unit's answering system answers calls before the voice mail service of your own message, record the greeting-only message asking callers to call again later. - Change the number of rings of the voice mail service so that this : - The default setting is "On". The default setting is...
KXTG4731 User Guide - Page 41
...a MSAVEN a MOFFN
Voice mail (VM) tone detection
Handset / Base unit*1
*1 KX-TG4741/KX-TG4761 series: page 3
Your service provider/telephone company sends special signals (sometimes called "voice mail tones" or "stutter ...For assistance, please visit http://www.panasonic.com/help
41
Storing the voice mail (VM) access number
In order to listen to your voice mail messages, you are not sure which...
KXTG4731 User Guide - Page 42
...- Base unit*1
*1 KX-TG4741/KX-TG4761 series: page 3
To listen to voice mail messages, you have to...voice mail messages in the
voice mail, MVMN is not displayed.
2 Follow the pre-recorded instructions. 3 When finished, press MOFFN.
R If there are new
messages even after you have listened to dial your voice mail access number manually.
42
For assistance, please visit http://www.panasonic...
KXTG4731 User Guide - Page 43
..., press MOFFN. Base unit*1 *1 KX-TG4741/KX-TG4761 series: page 3
1 Press MINTERCOMN to answer. Handset: n KX-TG4731/KX-TG4751 series:
page 3 Press MOFFN. between a handset and the base unit*1 *1 KX-TG4741/KX-TG4761 series: page 3
Handset
1 During an outside call, press MINTN to put
the call
Handset
1 Press M N to the outside call . Base unit*1 *1 KX-TG4741/KX-TG4761 series: page 3
1 Press...
KXTG4731 User Guide - Page 47
...panasonic.com/help
47
Use rechargeable battery. R The handset's registration may have not stored the voice mail access number. R You have been canceled. R There is not registered to the base unit.
R The called...try again. R Recording was inserted. Re-register the handset (page 31). Busy
Call phone company for your access # Check tel line
Error!!
Check the connections (...
KXTG4731 User Guide - Page 48
R Make sure the batteries are installed correctly (page 11). R Fully charge the batteries (page 11).
Listen to adjust the...Remove the batteries from the base unit (page 31).
48
For assistance, please visit http://www.panasonic.com/help R The handset has not been registered to the new voice mail messages (page 42). R The base unit's AC adaptor or telephone line cord is already registered ...
KXTG4731 User Guide - Page 51
.... Answering system
Problem The unit does not record new messages. R The remote access code is not displayed during an outside call waiting, or Call Waiting Caller ID (CWID), you subscribe to a voice mail service, messages are entering the wrong remote access code.
Useful Information
Problem
The 2nd caller's information is not set to "Greeting...
KXTG4731 User Guide - Page 62
...
M Making calls: 17 Missed calls: 32 Mute: 19
P Pause: 17 Phonebook: 21 Power failure: 12
R Redialing: 17 Ringer ID: 32 Ringer tone: 26, 32 Rotary/pulse service: 19
S Silent mode: 29 SP-PHONE (Speakerphone): 17
T Talking Caller ID: 32 Temporary tone dialing: 19 Time adjustment: 25 Transferring calls: 43 Troubleshooting: 48 TTY: 59
V VM (Voice mail...
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