Oki B411d Support Question

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Question posted by kwiatekp on August 21st, 2012

Oki B411d Service Call 134:error

what does it mean?

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Answer #1: Posted by support38611 on August 21st, 2012 4:05 AM

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support38611

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Hello.

I am an Oki Data helpdesk technician from Oki Data America's.

The error message is a Black LED Head Missing error. Power the printer off, open the top cover, remove the black toner and drum and reseat, then power the printer back on. If the error does'nt clear the printer will need to be serviced.

I recommend an overnight exchange.

An overnight exchange can be done via the telephone, if the printer was purchased new and under one year. Per the terms of the overnight exchange warranty, the printer is replaced with a factory reconditioned unit. You would keep the drum, toner and cable. We just replace the printer. A credit card is required for security purposes, as we send out a replacement printer before we get the defective unit back. You can use the same carton to return the printer to us. Okidata keeps the defective printer. We provide a call tag to cover the cost of shipping the defective printer back to us. A proof of purchase may be necessary. You can reach a Customer Service Representative at 1-800-Okidata.

If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected].

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B411/B431 Safety/Warranty/Regulatory Guide - Page 5

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