Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by raq18 on December 7th, 2013
What Is The Most Current Charter Motorola Sb6121 Firmware Version
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
...part of the blades exposed.
• Place this device on the device's marking label. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document The device must be fully inserted with no risk ...type of power source indicated on a stable surface.
• Avoid damaging the cable modem with all applicable device safety requirements of the country of use only the provided power ...
Installation Guide - Page 5
...Section 820.93 of the National Electric Code, which provides guidelines for instructions on a Motorola product, do not dispose of this symbol on recycling. Operation is restricted to the... established for compliance could void the user's authority to operate the equipment. SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document SAVE THESE INSTRUCTIONS
Note to CATV ...
Installation Guide - Page 6
.... These radars could cause interference and/or damage to match the intended destinations. SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document B
FCC Radiation Exposure Statement
This equipment complies...channels and/or operational frequency bands are country dependent and are firmware programmed at least 20 cm (8 inches). High power radars are restricted from using the...
Installation Guide - Page 7
... instructions for the SB6121.
B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet. This guide provides product overview and setup information for installing the cable modem and configuring the Ethernet, router, DHCP, and security settings. In the Box
Before installing the SB6121 cable modem, make sure...
Installation Guide - Page 9
... connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Front Panel
B Product Overview
The SB6121 front panel icons provide the following modem status information for an Internet connection
Green: Non-bonded downstream channel is connected Blue...
Installation Guide - Page 10
... provided by your service provider may implement bonded channels for high-speed Internet and Ethernet connections. Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document
Your service provider may also implement bonded channels for RECEIVE and SEND channel connections. The LINK icon turns blue...
Installation Guide - Page 11
... service, you must provide the MAC address marked HFC MAC ID to your Internet Service provider. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document The SB6121 rear panel contains the following cabling port and connectors:
ITEM 1
DESCRIPTION
Ethernet port for connecting an Ethernet-equipped computer, hub...
Installation Guide - Page 12
... end of the coaxial cable to the Cable connector on the modem. 4. Plug the power cord into an electrical wall outlet. 5.
Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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3
Installing the Modem
Connecting the SB6121
This product is connected to a cable outlet or splitter. 2. Connect the...
Installation Guide - Page 13
... flat underside and maximum screw head diameter of the cable modem before starting : • Locate the unit as specified ...modem button in the OFF position (pushed out) to power off the cable modem
Wall Mounting the Modem
If you choose to concrete, masonry, a wooden stud, or some other solid wall material. Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem...
Installation Guide - Page 16
If the Motorola website appears, you have successfully connected to
display the Internet Protocol Properties window. 8. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to the Internet. Connecting to the Internet • Checking for Windows 7
1. Configuring TCP/IP for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
...
Installation Guide - Page 17
...interface. 5. Click OK to Verifying the IP Address for your permission to close the Internet Protocol Version 4 (TCP/IPv4) Properties window. 11. Double-click Network and Internet to display the Internet
Protocol (TCP/IP...-Speed
Internet connections. 4. Configuring TCP/IP for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Installation Guide - Page 24
... BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT").
Software License & Warranty • Software License
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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The Software includes associated media, any...
Installation Guide - Page 25
... will be aware of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. or in design, construction, operation or maintenance of The...
Installation Guide - Page 26
Motorola's warranty is governed ...of the United Nations. IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR... INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Contact your Service Provider. THESE ...
Quick Reference Guide - Page 1
DOCSIS 3.0 provides a number of enhancements earlier versions of installing, configuring, and troubleshooting the Motorola SB6121 modem. Channel bonding enables multiple downstream and upstream channels to be "virtually-bonded" together to a minimum rate of Internet addresses that operators may use. This document ...
Quick Reference Guide - Page 2
... outlet or surge protector. An RJ-45 Ethernet port to connect the modem to an active cable drop 3. Connects the modem to operate. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5 Do not set...
Quick Reference Guide - Page 3
... the Internet
failed
parameters
5 LINK
No connection to the PC 6 Power Powers on and off the cable modem During normal operation, the POWER, RECEIVE, SEND, and ONLINE lights are ON. Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected
2 RECEIVE Receive channel not Scanning for a receive...
Quick Reference Guide - Page 4
...
The downstream (RECEIVE) channel cannot be acquired.
Verify the power connection. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to power and RF signal. Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of 5 Unplug the cable modem from power and wait approximately 1 minute.
3. Technical Operations Academy
Page 4 of...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
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