Motorola H17 Support Question
Motorola H17 Support Question
Find answers below for this question about Motorola H17 - Headset - Monaural.Need a Motorola H17 manual? We have 1 online manual for this item!
Question posted by karenma2294 on September 17th, 2013
My H17txt Paired With The Phone Audio, But Will Not Pair With Media.
I had an older h17txt, it broke, so I ordered a brand new one in the box. Unpaired my old BT, paired my new one, but only the phone audio pairs. It should have I thing for the phone audio and one for the media in the BT settings, but only the phone is there. The texting feature works fine, but I bought it for the audio. Cannot figure out how to get this thing to pair.
Current Answers
Answer #1: Posted by motohelper on September 18th, 2013 11:15 AM
motohelper
Member since:
June 11th, 2013 Points: 451,600
Member since:
June 11th, 2013 Points: 451,600
Hi,
Try to reset your headset back to factory settings then try to pair it again with your phone. With your headset on, press and hold both Volume buttons and Call button for 10 seconds until the indicator light is steady blue. If still the same after the reset, try to pair it to a different phone and observe if you will experience the same thing. This is just to isolate the issue.
If the same thing happens when connected to a different phone you might have a bad headset. You can contact the place of purchase for warranty options. You can also contact Motorola for a replacement. You can contact Motorola here https://motorola-global-portal.custhelp.com/app/home/.
Hope this helps.
https://forums.motorola.com/pages/home
Related Motorola H17 Manual Pages
User Manual - Page 3
Take yourheadset a moment to familiarize yourself with your headset
1 Earhook
Volume Up Button
Ear Speaker
Indicator Light
Volume Down Button
Boom
Charging Port
Call Button
Microphones
your new H17 Headset.
User Manual - Page 5
... for help). pair & connect first phone
1 Turn off any Bluetooth devices previously
paired (linked) with your headset.
2 Turn on the Bluetooth feature on your phone. 3 Turn on your headset and put headset on your
ear (see "turn on" on page 7 and "put it on" on page 8 for the passkey, enter 0000.
Let's pair&connect get your headset paired and connected...
User Manual - Page 6
... off by closing boom. 3 Turn on the Bluetooth feature on your phone. 4 Turn on your headset by opening boom and
put headset on your phone, you hear "pairing complete". When your headset successfully pairs with your headset.
2 Turn your headset off first phone and any other Bluetooth
devices previously paired with your ear. The indicator light becomes steadily lit in blue...
User Manual - Page 7
..., you hear "phone 2 connected", your phone, you hear "pairing complete". When you hear "phone 1 connected" and see the indicator light rapidly flash in blue and purple.
The last paired phone (your second phone) is connected. When your headset successfully pairs with your headset is connected to both phones, simply turn on the first phone while the second phone is now your...
User Manual - Page 8
... headset are successfully connected, you hear ringing on . For daily use, make sure your headset is on the headset.
Repeat for the second phone. test your connection
1 Place the headset over your phone's Bluetooth feature is turned on, and your ear. 2 On one phone, dial a number and press the
Call/Send key. Your headset and phone will connect automatically.
6
pair...
User Manual - Page 9
turn off
Close the headset boom.
The indicator light flashes three times then turns off
7
turn on & off . turn on turnon&off
Open the headset boom. The indicator light flashes blue three times, then flashes in blue and purple (if connected with a device) or is steadily blue (if ready to be paired).
User Manual - Page 14
reject call
hear an audio tone. answer
Press the Call button.
second
incoming call Press the Call button. answer call
12
calls
mute or unmute a call
Press and hold ... calls
To...
redial last call Press the Call button. end a call Press and hold both Volume Up and Volume Down buttons until you hear an audio tone
make a voice Press the Call button and you hear an...
User Manual - Page 15
... hold a Volume button until you hear a tone.
To... Follow the voice prompts to two phones, voice prompts help manage call functions such as voice dial, redial, and end call functions depends upon which profile your phone.
Note: Your headset supports both Handsfree and Headset Profiles. Tip: When connected to execute a function on the desired...
User Manual - Page 17
indicator light (with charger not plugged in)
headset indicator
off
three blue flashes
steady blue
rapid blue/ purple flashes
quick blue flash
headset status power off powering on/off pairing/connect mode connection successful
incoming/outgoing call on phone 1
status indicators
15
User Manual - Page 18
headset indicator
quick purple flash
slow blue pulse
slow blue flash
slow green flash
slow red flash
headset status
incoming/outgoing call on phone 2
connected (on a call)
standby (connected to one phone)
standby (connected to two phones)
idle (not connected to a phone)
16
status indicators
User Manual - Page 19
headset indicator
slow purple pulse
steady red
quick red flash
headset status connected call muted
attempting to connect low battery
Note: After 1 minute on a call or 20 minutes of inactivity, the light stops flashing to conserve power, but the headset remains on. status indicators
17
User Manual - Page 20
... to factory settings
Caution: This action erases all pairing information stored in your headset to original factory settings, with the headset turned on " or "voice prompts off".
enable/disable tips&tricks voice prompts
With the headset turned on, press and hold either Volume button and Call button until you hear "voice prompts on , press...
User Manual - Page 21
... my phone. If not, press and hold the Call button and both the other device and headset, wait 10 seconds, then turn off . My headset will not enter pairing mode. headset will not pair with the headset are turned off both Volume Up and Volume Down buttons until you hear "welcome to the Motorola H17" and see the...
User Manual - Page 22
... and the Bluetooth feature is steadily lit in your phone and headset again (see "pair & connect" on page 3). My headset connected before, but now it's not working. If...
If you hear "welcome to restart the Bluetooth feature and pair your phone. Support. Then follow pair & connect instructions on pages 3 6.
reset the headset by pressing and holding the Call button and both Volume Up ...
User Manual - Page 27
... Family Radio Service or General Mobile Radio Service, Motorola-branded or certified accessories sold for use with these Products ("... is a consumer's exclusive remedy, and applies as follows to new Motorola Products, Accessories and Software purchased by this written warranty:...equipment to an outlet on CD-ROMs or other tangible media and sold for use with these Products ("Software") ...
User Manual - Page 28
... ownership by the first consumer purchaser of the product. Products and Accessories
Products Covered
Products and Accessories as defined above, unless otherwise provided for below . Monaural Headsets. Limited lifetime warranty for the lifetime of ownership by the first consumer purchaser of the product. Ninety (90) days from the date of purchase by...
User Manual - Page 30
... of the software (e.g. Products or Accessories with the Products Accessories or Software is excluded from service, testing, adjustment, installation, maintenance, alteration, or modification in the media that show evidence of purchase.
28 Accessories, Software or other than Motorola, or its authorized service centers, are excluded from coverage. or (d) nonconforming or non...
User Manual - Page 31
...is" and without warranty.
We may use functionally equivalent reconditioned/ refurbished/pre-owned or new Products, Accessories or parts. No warranty is not embodied in combination with any Products...provided by third parties, that the operation of the software products will work in physical media (e.g. What Will Motorola Do?
No data, software or applications added to requesting service...
User Manual - Page 32
... applicable) and, most importantly; (e) your expense, to a Motorola Authorized Repair Center.
You will receive instructions on how to Obtain Warranty Service or Other Information
USA Phones: 1-800-331-6456 Pagers: 1-800-548-9954
Two-Way Radios and Messaging Devices: 1-800-353-2729
Canada All Products: 1-800-461-4575
TTY
1-888-390...
User Manual - Page 38
... certain exclusive rights for the normal, non-exclusive, royalty-free license to distribute or reproduce the copyrighted software. Laws in the United States and other media. Bluetooth QD ID: B015690 Manual Number: 68000202346-A
36 Software Copyright Notice The Motorola products described in this manual may not be deemed to grant either...
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