My Question Is: Phone Dial Pad On Screen Comes Up For 1/2 Sec

I used to have a magic jack. (no frill one) 2 days ago, I purchased a magic jack plus (2014) I have removed and added the software 3 times. Well, anyways, when I double-click the icon, the phone pad appears on sdcreen for a 1/2 sec, and then the product of the year page comes up. The dial pad wouldn't even let me log on to be able to see the phone number

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Answer #1: Posted by Odin on October 9th, 2013 3:40 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,690

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Sorry for your problems. Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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