Error 3

I'm getting an error 3 when plug the majic jack in, if I make a call I can't hear the other side and the other side can't hear me either

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Answer #1: Posted by DreadPirateRoberts on March 12th, 2011 7:32 AM

This answer was accepted by the poster of the original question.

DreadPirateRoberts

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November 19th, 2010

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If you are located in Morocco and see "error 3" on your magicJack, this error has been created by your ISP/Telephone company and we are trying to work around it. There is nothing else we can do at this time. Please be patient as we are trying to resolve this issue.

If you are not located in Morocco:

On your magicJack softphone, please do the following:

Restart the magicJack:

Click "Menu" on the top right-hand corner
Click "Advanced Users >"
Click on "Restart"

If that does not work:

Please open port 5060 and 5070 UDP on ALL firewalls and your router, if

you have one. (Router ports can be opened via the web application

applicable to your router).

Restart magicJack again by following the three steps above.

How to access Web Application for router

1. Start > Run > Type in cmd > Press ENTER

2. A command prompt will open

3. Type ipconfig > press ENTER

4. Make note / write down name of the default gateway and IP address

5. Open your Internet Browser

6. Type in the default gateway IP (Example: 192.168.1.1)

7. Type in Username and Password

8. Find "Port Forwarding" and Forward Port 5060 and 5070 UDP for the IP address you located earlier.

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