No Service.

There is no dial tone. I am being told to check my internet connection or customer service, "error 3002." Why am I not getting phone service?

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Answer #1: Posted by Odin on February 27th, 2014 8:25 AM

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Odin

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April 10th, 2010

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This tells you there's an issue with your modem. magicJack offers 2 solutions:

Option 1:

Contact your Internet Service Provider (ISP) and make sure they allow multiple devices to be connected to their modem. There are some ISP's that only allow one device to be connected.

Option 2:

Connect a router to your modem and let the router handle DHCP (most routers have this setting enabled by default). Once the router is connected to the modem, you can connect the magicJack PLUS to one of the available Ethernet ports on the back of your router.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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