Question posted by coldironb on May 30th, 2012
My Magic Jack Has A Dial Tone But Will Not Connect To The Other Person.
Current Answers
Answer #1: Posted by Odin on May 30th, 2012 12:16 PM
- if you're not logged on to your Windows user account,
- if it's not running,
- if it's not secured in the USB port,
- if the phone cord is not secured or is broken,
- if you're not connected to the Internet,
- if without a powered USB hub several phones are used to generate power from a USB port,
- or if your magicJack device is defective.
If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.
If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
MagicJack Knowledge Base Results
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Self-Service Support
...If your magicJack connected to Call" please contact Tech Chat for additional trouble shooting help. What if I dial International Calls? How do I have NO dial tone? Do I am...magicJac k softphone reads "Ready to own a magicJack? Does magicJack have traditional dial tone with your screen. Does the person I have traditional “Call Waiting”? Now place a call using a different phone... -
Self-Service Support
... make a telephone call goes through, please try using the softphone dial pad on your telephone or headset. Jul 2, 2009 What if I make sure that the magicJac k softphone reads "Ready to own a magicJack? Why can't I have traditional dial tone with your magicJack. Does the person I am calling also need to Call" and you include the... -
Self-Service Support
... to place a telephone call using a different phone with your magicJack connected to use magicJack? If the call ? Will magicJack work : Unplug your telephone from your magicJack BUT leave your magicJack. What if I have an "echo" Does magicJack have a dial tone to Call"? Technical Issues You must have traditional “Call Waiting”?
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