Question posted by scannerman46 on January 15th, 2012

Magicjack Won't Load On New Pc

My Magicjack works fine on my old PC, but will not load on my newPC.  ALSO my new PC will not even go to Magicjack.com website!!  new pc is windows 7 IE9.  have also tried firefox, with the exact same result.  The old pc is winxp and IE8......  when I plug the MJ in on my new PC it says it's loading, but then just disappears. 

Current Answers

Answer #1: Posted by Odin on January 16th, 2012 9:36 AM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

Points: 41,236,690
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points
Your magicJack may not work properly, or at all
  • if you're not logged on to your Windows user account,
  • if it's not running,
  • if it's not secured in the USB port,
  • if the phone cord is not secured or is broken,
  • if you're not connected to the Internet,
  •  if without a powered USB hub several phones are used to generate power from a USB port,  
  • or if your magicJack device is defective.

If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221.


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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