I Have A Dial Tone But My Phone Will Not Connect. What Should I Do Now

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Answer #1: Posted by DreadPirateRoberts on April 30th, 2011 10:40 AM

This answer was accepted by the poster of the original question.

DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403

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Does your magicJack softphone read "Ready to Call"?

If YES:

On your magicJack softphone:
Click "Menu"
Select "Volume/Headset Control"
Choose and "Check Off" Your Device:

"Telephone" OR "Headset/Other"

If that does not work:

Unplug your telephone from your magicJack BUT leave your magicJack connected to the computer.
Place a test call using the magicJack softphone.
If the call goes through, please try using a different phone with your magicJack.

If your magicJack softphone does not read "Ready to Call" please contact our online live chat.

http://www.magicjack.com/techchat/

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