The Blue Light Is Stationary And The Red Light Is Blinking. I Cannot Use My Pho

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Answer #1: Posted by Odin on February 22nd, 2014 12:31 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,690

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Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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Self-Service Support
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Self-Service Support
... location is VERIFIED To view or select your current location or to enter a new location, use the softPhone display on your computer to select your physical location. We recommend that has been ...your physical location. Click on your physical location address on the SoftPhone on the red light in to -date. BLACK: Any black location shown is the status of your information. ...