Question posted by shawnbenz on December 7th, 2009
I Added Money To My Account, Why Wont It Let Me Call Out?
Hi I added money to my account, it said that I could not make outbound calls, I am frustrated with this product since it will not take anything I try to do with it, except take the money I put into it, it shows the balance with the appropriate amount, but will not let me make calls.
Current Answers
Answer #1: Posted by DreadPirateRoberts on May 1st, 2011 4:48 AM
DreadPirateRoberts
Member since:
November 19th, 2010 Points: 8,633,403
Member since:
November 19th, 2010 Points: 8,633,403
Does your magicJack softphone read "Ready to Call"?
If YES:
- On your magicJack softphone:
- Click "Menu"
- Select "Volume/Headset Control"
- Choose and "Check Off" Your Device:
"Telephone" OR "Headset/Other"
If that does not work:
- Unplug your telephone from your magicJack BUT leave your magicJack connected to the computer.
- Place a test call using the magicJack softphone.
- If the call goes through, please try using a different phone with your magicJack.
If your magicJack softphone does not read "Ready to Call" please contact our online live chat.
MagicJack Knowledge Base Results
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Self-Service Support
...refunds will my next year of service cost? Can I save money if I renew in my account? Returns, Exchanges, Replacements You may not cancel additional years of ... said plan with the 5 Year Platinum Preferred Plan? Why doesn't my additional year of service? How can I purchase an additional year of service show in advance for any charges? How much will be rejected. Adding ... -
Self-Service Support
...of paid service? Can I save money if I renew in my account? How do I cancel additional year(s) of service do I get with the 5 Year Platinum Preferred Plan? Adding additional years of service Why doesn... additional years of service now, you registered your magicJack, to order additional years of service show in advance for more than one year? OR Click here and log into your ... -
Self-Service Support
...year for more than one year? Or Click here and log into your account using the e-mail address and password you used when you registered your magicJack softphone,... I save money if I renew in my account? Click the bottom left corner of your magicJack, to order additional years of service. Adding additional years of service Why doesn't my additional year of service show in advance ...
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