I Added Money To My Account, Why Wont It Let Me Call Out?

Hi I added money to my account, it said that I could not make outbound calls, I am frustrated with this product since it will not take anything I try to do with it, except take the money I put into it, it shows the balance with the appropriate amount, but will not let me make calls.

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Self-Service Support
..., Replacements You may not cancel additional years of service unless you purchased said plan with a 30 Day FREE Trial, at which time you may return said plan within these 30 days. All other refunds will be ...with the 5 Year Platinum Preferred Plan? Why doesn't my additional year of service show in my account? Can I save money if I renew in advance for more than one year?
Self-Service Support
... may not cancel additional years of service unless you purchased said plan with a 30 Day FREE Trial, at which time you may return said plan within these 30 days. All other ... cost? Why doesn't my additional year of service show in my account? How many years of service do I get with the 5 Year Platinum Preferred Plan? Can I save money if I renew in advance for more than one year?
Self-Service Support
... doesn't my additional year of service show in my account? Billing You will receive an e-mail shortly... here and log into your account using the e-mail address and password you... now enter the code in the box to update your account. Your code is valid for one use and is non-transferable. Adding additional... voice mail Pin codes for my bank account(s) and/or extensions that I enter on my telephone ...