Why Isnt My Phone Working And How Can I Stop Them From Taking Money From My Acco

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Answer #1: Posted by Odin on December 9th, 2012 8:47 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,700

1,100
points

Sorry for your problems. Your magicJack may not work properly, or at all

if you're not logged on to your Windows user account,
if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
if your Internet speed is too low,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. You can also reset the device, as explained here.

If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Regarding taking money from your account:

I'm presuming you authorized payment in connection with your trial and want to know how to end the trial without paying.

Return the device it within 30 days with the RMA email or RMA Bar Code enclosed.

Before returning equipment you must obtain a valid RMA number by visiting: http://my.magicjack.com/returns.html The procedure outlined there will get you the address to which to return your device.
All returned equipment must be in the original packaging with the UPC or bar code intact.
All components must be included.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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