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Linksys RT31P2-NA Support Question

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Question posted by wgood33 on July 7th, 2011

My Computer Is Using Linksys 2.4g Wireless Broadband Router.

I keep getting a message recently that I can't connect to the wireless network and I can't figure out why.  I went thru the repair process but still can't get it to work.

Current Answers

Answer #1: Posted by kcmjr on July 7th, 2011 10:48 AM
This answer was accepted by the poster of the original question.
kcmjr

Member since:
May 5th, 2011

Points: 4,254,255
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Here are the questions to ask and things to check...
  1. Do you have access to the router? 
  2. Is it functioning properly? 
  3. Can you log into the management screen at http://192.168.1.1 (default setting)? 
  4. Is the router getting a WAN IP address? 
  5. Can you ping out from the diagnostic screen? 
  6. Can you see other wireless clients connecting?
  7. Did you reset the router?
  8. Can you see the network from Windows?
  9. Is Windows wireless zero configuration running?
  10. Are you using the correct SSID to connect?
  11. What errors are you seeing in the Windows event logs?
  12. Are you connecting at all?
  13. Can you connect using a LAN cable instead of WiFi?

I would try powering off the router for 30 seconds, then powering back on.  Then from Windows remove the wireless network and re-add it. 

If that doesn't help you'll need someone to look things over since troubleshooting on a forum such as this will be difficult.


Licenses & Certifications: Microsoft, Cisco, VMware, Novell, FCC RF & Amateur Radio licensed.

Related Linksys RT31P2-NA Manual Pages

User Guide - Page 1

RT31P2-NA Broadband Router with 2 Phone Ports User Guide WIRED Model No. ® A Division of Cisco Systems, Inc.
User Guide - Page 2

... technical terms that could damage your property or the Router. RT31P2-NA-UG-40804NC JL In addition to these symbols, there are presented like this Guide Your guide to the Broadband Router with 2 Phone Ports has been designed to do while using the Router. How to change without notice. Linksys is something you should pay special attention to...
User Guide - Page 7

.... To guide you run the Setup Wizard on a wired network create a LAN, or Local Area Network. How does the Router do all of this User Guide to share a high-speed Internet connection as well as well. ethernet: an IEEE standard network protocol that you through the process, Linksys strongly recommends that specifies how data is called "wired...
User Guide - Page 8

... going through "Chapter 3: Getting to Know the Router," most users will configure the Router using your ISP. Broadband Router with 2 Phone Ports What's in this Guide? You will only need to use of terms frequently used in networking. Chapter 1: Introduction 2 What's in this User Guide. • Chapter 2: Networking Basics This chapter briefly explains how a network functions. •...
User Guide - Page 10

... may change it a new dynamic IP address. static ip address: a fixed address assigned to a computer or device that travels between these two networks. The Router processes and regulates the data that is connected to both the Internet and LAN connections. The Router inspects Internet port services like the web server, ftp server, or other device. nat...
User Guide - Page 12

... only from the Administration tab - Figure 3-1: Back Panel Internet This Internet port connects to your Internet phone service provider. For more information, contact your second telephone (or fax machine) using an RJ-11 telephone cable (not included). Broadband Router with 2 Phone Ports Chapter 3: Getting to Know the Router The Back Panel The Router's ports and the Reset button...
User Guide - Page 13

... there is sending or receiving data over the Internet port. Chapter 3: Getting to "Chapter 4: Connecting the Router." Broadband Router with 2 Phone Ports The Front Panel The Router's LEDs, which inform you about network activities, are located on . The Power LED lights up when the Router is being used or an incoming call has been detected. If the LED is...
User Guide - Page 16

...the main tabs. Setup • Basic Setup. Broadband Router with 2 Phone Ports Chapter 5: Configuring the Router Overview Linksys recommends using the Setup CD-ROM for your ISP to request the settings. For advanced users, you can use the following screens of Internet connection, then you can configure the Router. • Management. The Router's default password is admin. If you...
User Guide - Page 22

Broadband Router with 2 Phone Ports Optional Settings Some of data sent over a network Chapter 5: Configuring the Router 16 The Setup Tab - Some ISPs require these fields blank will work . The MTU (Maximum Transmission Unit) setting specifies the largest packet size permitted for the DHCP server to supply a host and domain name for your ISP. ...
User Guide - Page 26

...disabled.) Dynamic Routing. Advanced Routing 20 Broadband Router with the other router(s). Advanced Routing The Advanced Routing screen allows you want , RIP1 or RIP2. Advanced Routing NAT. This feature enables the Router to automatically adjust to configure the Network Address Translation (NAT), dynamic routing, and static routing settings. To use dynamic routing for the static route...
User Guide - Page 30

...Broadband Router with 2 Phone Ports The Security Tab - PPPoE (Point-to-Point over the Internet ipsec: a VPN protocol used as it leaves one network and goes to another over Ethernet) Passthrough allows your PC(s) to use...to be tunneled through the Router. Some ISPs may request that allows the Point to Point Protocol (PPP) to be tunneled through an IP network. Figure 5-16: Security Tab -...
User Guide - Page 32

... Proxy Address. Line1 nat (network address translation) traversal: A method of NAT traversal. Broadband Router with 2 Phone Ports The Voice Tab - Enter the user name used to the instructions provided by ...local network and the Internet. Refer to the Router. If you selected STUN, then complete the fields on the Voice - Enter the name you wish displayed for you, and you . Figure ...
User Guide - Page 35

... for you, and you . Line2 Settings Figure 5-19: Voice Tab - Line2 29 Refer...Network Address Translation) aware proxy server that will be restricted, so you . Select the setting required by your service. If you selected Use NAT Aware Outbound Proxy, then complete the NAT Aware Proxy Address field. NAT Aware Proxy Address. Enter the password used to the Router. Broadband Router...
User Guide - Page 53

...Linksys website at www.linksys.com. If you do not see the login screen. Broadband Router with your Internet phone service provider. • Make sure that your cable or DSL modem is supported by your network has an active Internet connection...of the Router. Try to access the Internet, and check to see if the Router's Internet LED is lit. If you are using Windows Explorer,...
User Guide - Page 57

... verify that your ISP. In the command prompt, type ping www.linksys.com and press the Enter key. • If you do NOT get an IP address. 7. The Internet IP Address can be a problem with 2 Phone Ports D. If you have connectivity. In the command prompt, type ping followed by DSL consumers). E. Broadband Router with the...
User Guide - Page 61

...field to the Linksys website at www.linksys.com. B. Click the OK button to go to the Linksys website and download the latest firmware at http://www.linksys.com and download...to set to connect directly to the LAN. For Microsoft Internet Explorer 5.0 or higher: A. Click the Connections tab. C. In order to upgrade the firmware with 2 Phone Ports B. B. Broadband Router with the latest...
User Guide - Page 65

... our website at the same time, even if on which network game or what can I do I get on . Reset the Router by powering the unit off and then on one game server and play simultaneously with the same CD key connect at www.linksys.com for thirty seconds. Obtain and flash the latest firmware release...
User Guide - Page 71

... Windows you wish to utilize networking without having TCP/IP enabled. These features can communicate with the Router, TCP/IP must be able to share printers, folders, or files over a wired or wireless network. Network Neighborhood/My Network Places Other PCs on enabling TCP/IP. Shared Resources If you 're running). Broadband Router with many features that help...
User Guide - Page 72

...other . A method used to the Internet. Broadband - CSMA/CA (Carrier Sense Multiple Access/Collision Avoidance) - Database - A device that adds network functionality to receive data. Broadband Router with a fixed domain name (e.g., www.xyz.com) and a dynamic IP address. Bridge - An always-on the World Wide Web. A method of data transfer that connects most of a network that is...
User Guide - Page 74

Data transmission that can occur in wireless transmissions. HTTP (HyperText Transport Protocol) - The communications protocol used to servers on a network. The address used to connect to identify a computer or device on the World Wide Web. A VPN protocol used to each networking device. ISM band - The unique address that is a specific type of data sharing, storage, and/or ...

Linksys Knowledge Base Results

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    To change it since this will identify your wireless network from the rest. NOTE: If you are using the new SSID. Look for your router's SSID but make sure you are familiar with it to something unique to easily identify your wireless network. For instructions, click  © 2007 Cisco Systems, Inc. NOTE : Make sure to access the...
  • Frequently Asked Questions for WEC600N
    ... is utilized by Cisco Systems, Microsoft, and RSA Security. To get the fastest speed using Wireless-N mode , this device. When connected with 2.4 Ghz using my WEC600N? When connected with 5 Ghz using the WEC600N, use with the WEC600N? WEC600N is an ExpressCard/34 module and the WPC600N is the WEC600N? Yes, the WEC600N will enable your wireless network under Wireless Network Name (SSID...
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