Kodak 9810 Support Question
Kodak 9810 Support Question
Find answers below for this question about Kodak 9810 - Professional Digital Photo Printer Color Thermal wax/resin/dye Sublimation.Need a Kodak 9810 manual? We have 1 online manual for this item!
Question posted by fedfederica11 on August 1st, 2020
What The Word Service 3.43.8 Indicates
what the word service 3.43.8 indicates
Current Answers
Answer #1: Posted by INIMITABLE on August 1st, 2020 2:30 AM
INIMITABLE
Member since:
April 3rd, 2020 Points: 2,071,740
Member since:
April 3rd, 2020 Points: 2,071,740
"Check the photosensors on the left side of the film roll as well as the film roll bar codes. Modt of the codes point to a processor issue. Sub code A is the sensors or the barcode." (Lovehelps
https://www.helpowl.com/q/Kodak/9810/Technical-Support/kodak-9810-service-343a/1026194)
I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers
-INIMITABLE
Related Kodak 9810 Manual Pages
User Guide - Page 3
... the Cables ...1-8 Connecting the power cable ...1-8 Connecting the USB cable...1-8 Turning On the Printer...1-9
2 Printer Driver Software Installing the Printer Driver...2-2 Borderless Printing ...2-2 Customizing Printer Properties...2-3 Customizing Printing Preferences...2-3 Color Management using ADOBE PHOTOSHOP 7.0 or Greater 2-4 Custom Image Composition Packages ...2-5 Creating a Custom...
User Guide - Page 4
...quantity of test prints...4-3 5 Using the Diagnostic Tool
Adjusting Print Head and Paper Cutter Registration 5-1 Updating Firmware...5-4 6 Troubleshooting the Printer Appendix A: Important Printer Information Printer Specifications ...A-1 ENERGY STAR Partner...A-1 Appendix B: Safety and Regulatory Information Important Safety Information ...B-1 Safety Labels...B-2 Regulatory and Safety Compliance...
User Guide - Page 5
... or moving the printer. See "Printer Driver Software" on the printer. IMPORTANT: Install the printer driver software before you begin your printer setup: • A KODAK Photo Print Kit that contains the correct size paper and ribbon for your printer. • USB cable (included). 1 Setting Up the Printer
Before You Begin
IMPORTANT: Your KODAK PROFESSIONAL 9810 Digital Photo Printer may come...
User Guide - Page 6
...
5. IMPORTANT: To keep your prints dust-free and to the unlocked position.
4. Remove the plastic cover from the printer.
Setting Up the Printer
Loading the Paper
To load the paper into the printer.
1-2 Open the printer cover. 2.
IMPORTANT: Do not remove the label from the paper roll until you change the paper. If necessary...
User Guide - Page 7
...blue and red arrows on the left side of the paper roll. Gently set the paper roll into the printer.
7. Attach the paper flanges provided with the notches on the left side of the paper roll.
c....paper flange properly, the paper roll will not fit into the printer according to line up the lugs on the blue paper flange with the printer to each end of the paper roll.
b. Place the red ...
User Guide - Page 8
Make sure the paper edges do not extend over the red lines. Feed the paper in place between the red lines with your hand. Hold the paper in the direction of the white arrows until the paper wraps around the back of the printer and touches the red lines. Red lines
11. Move the lever to the locked position.
1-4
SIDE VIEW
10. Setting Up the Printer
White arrows
Red lines
9.
User Guide - Page 9
Install the trim tray.
CAUTION:
If you transport or ship the printer, first remove the media.
Setting Up the Printer
12. Trim tray
1-5 Failure to do so can damage the printer.
User Guide - Page 15
... for the KODAK PROFESSIONAL 9810 Digital Photo Printer (WINDOWS 2000/XP Operating System) requires the following (or later):
Operating System
Minimum Service Minimum Memory Pack
WINDOWS 2000 Professional SP4
WINDOWS 2000 Server
SP4
WINDOWS 2000 Advanced Server SP4
128 MB 256 MB 256 MB
WINDOWS Server 2003
WINDOWS XP Home Edition
SP1
WINDOWS XP Professional
SP1
256 MB...
User Guide - Page 16
... and the Diagnostic tool. Press the power switch to on the screens.
6. Click Software. IMPORTANT:
One or more screens may show the KODAK Photo Printer 8800. The KODAK PROFESSIONAL 9810 Digital Photo Printer will be installed.
7.
If it does not, double-click the Kodak9810.exe file in . (30.68 cm) at 300 DPI (or 2464 x 3624 pixels...
User Guide - Page 19
... See the example on your hard drive.
yN
xdim1 - See above. - The page is between the
word Type or Version and the text which can be a carriage return
, line feed , or carriage return ...of the image
Distance (in pixels) from the top of the page to provide individual prints. Printer drivers for layouts not included with a .kpg extension.
Comments can create with an which follows....
User Guide - Page 21
... Matte ribbon loaded but • Wait for more information.
• See "Troubleshooting the Printer" on page 1-6. Wrong ribbon type, load Matte
Printing - The printer has Glossy ribbon loaded but • Wait for service.
Load Glossy ribbon of the Print Queue. Status Message
Out of paper -
To view the Print Queue:
• Click the...
User Guide - Page 23
... you want to remove and select Delete. 3. Select Start > Settings > Control Panel > Add/Remove Programs
> KODAK 9810 Digital Photo Printer Software and follow the directions to delete the printer driver. 8. NOTE: This also removes the Diagnostic tool.
2-9 Select File > Server Properties. 5. Click Yes to completely remove the installed software. Select Drivers. 6.
Right...
User Guide - Page 26
... how your printer whenever the color balance of prints does not look right. You may also want to www.kodak.com, then search for support information on the KODAK PROFESSIONAL 9810 Digital Photo Printer. Select Start > Programs > KODAK Calibration Utility 1.1.2 > KODAK Calibration Utility 1.1.2. Easy Cal is a five-step process that quickly calibrates your printer after it has been serviced...
User Guide - Page 33
...
to • Turn the printer off -line. See "Loading the Paper" on it. one side.
• Check the paper path for service.
barcode on page 1-2.
&#...printer. The cutter did not move completely to the appropriate patch color.
The printer's door is open .
• Be sure the printer cover is loaded properly.
properly.
The printer is loaded properly. Calibrating the Printer...
User Guide - Page 42
... the approximate download time and an elapsed time indicator shows the progress of the download. 10. Using the Diagnostic Tool
Updating Firmware
You may occasionally need to update your printer.
5-4 Go to www.kodak.com. 2. If repeated attempts are unsuccessful, obtain service for the KODAK PROFESSIONAL 9810 Digital Photo Printer. 3. Click Update. Click Browse. 7. Click the Update Firmware...
User Guide - Page 43
...is loaded properly.
one side.
• Check the paper path for service.
The printer will be ready to • Turn the printer off.
See "Loading the Paper" on it and the barcode is
...completely to print when the head reaches the proper temperature.
6-1 6 Troubleshooting the
Printer
Message
Cover Open Paper Empty
Check Paper Check Ribbon
Incorrect Ribbon
Cutter Jam Cooling
...
User Guide - Page 44
Troubleshooting the Printer
Message
Warming
Service XX.YY.ZZ
Possible Cause
The print head is too cold to print when the head reaches the proper temperature.
• Turn the printer off, then on.
• When calling service, report the error number XX.YY.ZZ.
6-2 The printer will be ready to print. Fatal error XX.YY.ZZ has occurred. Action
• Wait.
User Guide - Page 47
... liquids to contact hot surfaces. • The power outlet must be sure a qualified service person examines the printer before you use . • If the printer has been dropped or damaged, be grounded. Fire or electric shock could result. • The thermal head becomes extremely hot during normal operation. B-1 Appendix B: Safety and Regulatory Information
Important...
User Guide - Page 48
... A)
• EN 55024: 98 ITE Immunity includes the following:
EN61000-4-2 ESD
B-2 These limits are posted on the printer. Requirements of the EMC directive 89/336/EEC were met through compliance with the limits for a Class A digital device, pursuant to part 15 of this equipment in a residential area is operated in a commercial environment.
User Guide - Page 49
... your local Kodak representative or refer to www.kodak.com/go/recycle for additional information on the circuit boards. In the European Union, this symbol indicates that when the last user wishes to discard this product. In the USA, contact the Electronics Industry Alliance at http://www.eiae.org. This product...
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