2014 Jeep Grand Cherokee Support Question
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Question posted by vshoe1214 on April 17th, 2017
I Just Purchased A 2014 Jeep Cherokee Overland. They Removed The Bumper To Do So
I just purchased a 2014 Jeep Cherokee Overland. they removed the bumper to do some touch up paint and now my sensors are not working very good. the dealer tells me they are testing ok, but after driving for 2 months I have no sensors when someone pulls to close to me. they worked before. The service dept acts like I am stupid! please help
Current Answers
Answer #1: Posted by Odin on April 18th, 2017 9:46 AM
If I understand you correctly, you paid the dealership for work that you believe caused the problem you're reporting, and the dealership won't help. I'm sorry for your problems, and for your runaround. Here are some steps to consider:
- Call back the dealership (or, better, go there, with an appointment), and speak politely but firmly to the service manager
- Complain to corporate: use the corporate contact information here--http://www.corporateofficeowl.com/jeep/Corporate%20Office.
- Complain to one of the applicable consumer agencies, as listed at https://www.usa.gov/state-consumer/
- Consider a complaint site like https://www.gripeo.com/ or http://www.consumeraffairs.com/, or to https://www.yelp.com/, each of which is designed to get action from the offending companies
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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