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Jabra SUPREME Support Question

Jabra SUPREME Support Question

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Question posted by ilyamazov on March 1st, 2013

Noises And Cracks With Sgs3.

I have Jarba Supreme with firmware 4.19.5 and SGS3 with android 4.1.2. The problem is that during voice call I hear terrible cracks and noises, even when the dialing is just starting. No problems with sound with internal Jabra's voice, music and system sounds. No problems with my wife's LG with android 4.1. on it. I have tried to restart the phone, to restart and reconnect headset - nothing changes with these terrible cracks and noises (just as broken radio). No difference with changing of the distance between phone and headset. Just a week ago all was fine and no physical damages was on Jabra.

Current Answers

Answer #1: Posted by JabraSupport on March 5th, 2013 1:36 PM
This answer was accepted by the poster of the original question.
JabraSupport

Member since:
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Sometimes these sorts of things may be cleared up by resetting the phone. Start by removing the Supreme from the list of paired devices in your phone's Bluetooth menu.  Turn the cell phone OFF and remove its battery for at least 15 seconds.  You can also try resetting the Jabra Supreme by turning the unit ON, then press and hold the answer/end and volume up buttons for at least 6 seconds - you'll see the Supreme go into pairing mode.  Replace the battery in your phone and turn it ON.  You'll need to repeat the pairing procedure to link your phone with the Supreme again.

If you have any other questions, in North America you can call Jabra's Product Support Group at 800-327-2230 or email them at [email protected].

Related Jabra SUPREME Manual Pages

User manual - Page 2

...2 ABOUT YOUR JABRA SUPREME 2 WHAT YOUR HEADSET CAN DO 3 GETTING STARTED 4 CHARGE YOUR HEADSET 4 TURNING YOUR HEADSET ON AND OFF 5 PAIRING IT WITH YOUR PHONE/DEVICE 6 PAIR A NEW OR SECOND DEVICE 6 CONNECTING WITH YOUR PHONE 7 HOW TO 8 JABRA VOICE FEATURES 10 ADDITIONAL FEATURES 12 TROUBLESHOOTING & FAQ 14 NEED MORE HELP 15 TAKING CARE OF YOUR HEADSET 16 GLOSSARY 17 JABRA SUPREME 1
User manual - Page 3

... to adjust volume down D Answer/end button Tap to answer/end call E Jabra StatusDisplayTM F On/Off flip G Voice Control button Tap to make the most of your headset. This instruction manual will get you enjoy it! We hope you started and ready to initiate voice command functions A F B G C D E JABRA SUPREME 2 ENGLISH THANK YOU Thank you for purchasing the...
User manual - Page 4

..., video, etc. (from AC charger or PC using your voice - Supported Bluetooth profiles: HFP, HSP, A2DP, AVRCP, PBAP - Make and answer calls just using the supplied USB cable - Easy pairing with Jabra Voice Guidance - Size: 89.7 mm x 29.9 mm x 21.9 mm JABRA SUPREME 3 * Phone dependent ENGLISH WHAT YOUR HEADSET CAN DO Your Jabra SUPREME lets you do all this: -
User manual - Page 5

... left ear wearing remove the ear hook and turn on your headset. A full charge takes approximately two hours. . Only use an AC charger. WEARING STYLE The Jabra SUPREME is ready to be significantly reduced if your device is complete. You will hear "Voice off" and SUPREME will Flash Green while charging. Use the USB cable to...
User manual - Page 6

JABRA SUPREME 5 Flip the boom arm to fit any ear. TURNING YOUR HEADSET ON AND OFF - The ear cushions come in two different styles to turn on (open position) or turn off (closed position). Furthermore you can twist and bend the lower part of the earhook to optimize. ENGLISH attach it from the opposite side.
User manual - Page 7

... using your phone/device and search for a passkey or pin code use 0000 (four zeros) PAIR A NEW OR SECOND DEVICE 1 Ensure that the Jabra SUPREME is your phone/device 2 Turn the Jabra SUPREME on 2 Tap the Voice button. ENGLISH PAIRING IT WITH YOUR PHONE/DEVICE Bluetooth® Headsets are now ready to start using a procedure called 'pairing'.
User manual - Page 8

If the devices are used together. When the headset and phone/device have disabled Voice Guidance and Control you are in pairing mode manually by holding the Answer/end button while flipping the boom arm to indicate that you can put Jabra SUPREME in pairing mode. ENGLISH NOTE: If you have been paired once they...
User manual - Page 9

... - ENGLISH HOW TO The Jabra SUPREME is easy to voice mail or hear the busy signal - Say "Call back" to reject an incoming call * - Double Tab the Answer/End button when the phone rings to call - Tap the Voice button and you press them. Say "Phone commands" to activate the voice dialing feature on how long you...
User manual - Page 10

...start to call . or Vol+ buttons to adjust the volume when on standby tap the voice button and say "Phone commands".* BATTERY STATUS* - JABRA SUPREME 9 * Phone dependent ** Refer to multimedia on the Jabra SUPREME...phone is connected it will hear your phone. Adjust sound and volume - Press the Answer/end button to music on your Jabra SUPREME*. If you will automatically ...
User manual - Page 11

... it does "Pair new device" Puts the SUPREME into pairing mode "Redial" SUPREME redials the last outgoing call made on the SUPREME JABRA SUPREME 10 Voice control - Outgoing calls, pairing, battery level and start music player Your Voice to reject. Incoming call Your voice to SUPREME What it does "Answer" The headset captures your command and directs the phone to reject...
User manual - Page 12

... powered on or enable Bluetooth. ENGLISH "Phone commands" Activates your phone's voice dialing feature* "Battery" Will tell you "Welcome! Voice guidance SUPREME What it means announcements to you the battery level on your phone. If asked for pairing. Go to two phones/devices JABRA SUPREME 11 * Phone dependent in pairing mode. Search for devices and select...
User manual - Page 13

ENGLISH "Disconnected" "Battery level is low" "Voice on/off" "Call from "* Announced if a connected phone/ device is turned off, goes out of having only one headset to SUPREME. Simply start playing your music or start your phone rings the audio will hear "Two devices connected". When you have two active phones/devices connected you will mute and...
User manual - Page 14

JABRA SUPREME 13 * Phone dependent Reset to jabra.com/SUPREME and download the latest firmware and additional languages. Download Firmware updates and additional languages Go to factory default Turn on the SUPREME and press and hold the Voice button while flipping the boom arm to On position. DISABLE ACTIVE NOISE CANCELLATION When in a call or tap the Voice button and say...
User manual - Page 15

...Increase the volume in my headset - I hear crackling noises - The headset registers a list of each other Bluetooth equipment? - To clear the pairing list and reset the Jabra SUPREME to factory settings you power on hold, Redial or voice dialing JABRA SUPREME 14 * Phone dependent I cannot hear anything in the headset. - You may have deleted your headset pairing connection in my...
User manual - Page 16

... your phone to support a hands-free profile. voice dial using Jabra SUPREME with 2 mobile phones. Web: www.jabra.com (for details. Even if the handsfree profile is in you phonebook. Please consult your device manual for the latest support info and online User Manuals) 2. Ensure that some Android phones a warning message about the phonebook transfer appears...
User manual - Page 17

.... JABRA SUPREME 16 Phone: Belgique/Belgie Danmark Deutschland Die Schweiz España France Italia Luxembourg Nederland Norge Österreich Polska Portugal Suomi Sverige United Kingdom International 00800...00 00800 722 52272 TAKING CARE OF YOUR HEADSET - Do not expose the Jabra SUPREME to rain or other liquids. Always store the Jabra SUPREME with the power off and safely protected. ...
User manual - Page 18

... work together. 5 Standby mode is when the Jabra SUPREME is passively waiting for a call on your Jabra SUPREME. Bluetooth is no interference from other and automatically work if the devices have not been paired. 4 Passkey or PIN is a radio technology that connects devices, such as mobile phones and headsets, without wires or cords over a short...
Datasheet - Page 1

... reducing the background noise, enhancing your calls • Patented Flip-Boom arm - easy to activate and easy to carry WWW.JABRA.COM/SUPREME LEARN MORE! Wind Noise reduction technology makes calling in one superior device. * Phone & Network dependent Reasons to switch OFF. Supreme sound and supreme comfort - JABRA SUPREME Jabra Universal BLUETOOTH ® Stereo Headset Compatible with all...
Datasheet - Page 2

... your second device you will hear "Connected". NOTE: If asked to the Bluetooth settings menu on 2. Tap the Voice Control button. If your phone is complete. Active Noise Cancellation technology 2. Car charger included (EMEA/APAC only) 10. Ensure that you turn it and attach it will be asked for Jabra SUPREME to fully charge the...
Technical Specification - Page 1

... battery status indicator in display, Bluetooth indicator in display, Voice Control, Caller ID, Voice Guidance, MultiUse™ Note: some features are phone device dependent 1 Jabra SUPREME headset, 1 AC charger, 1 USB cable for charging or firmware upgrade via PC, 1 extra ear cushion, 1 extra ear hook large, 1 quick start manual, 1 warranty leaflet, 1 warning leaflet Bluetooth 3.0+EDR, CE, FCC...

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