Jabra SUPREME Support Question
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Question posted by ilyamazov on March 1st, 2013
Noises And Cracks With Sgs3.
I have Jarba Supreme with firmware 4.19.5 and SGS3 with android 4.1.2.
The problem is that during voice call I hear terrible cracks and noises, even when the dialing is just starting. No problems with sound with internal Jabra's voice, music and system sounds. No problems with my wife's LG with android 4.1. on it.
I have tried to restart the phone, to restart and reconnect headset - nothing changes with these terrible cracks and noises (just as broken radio). No difference with changing of the distance between phone and headset.
Just a week ago all was fine and no physical damages was on Jabra.
Current Answers
Answer #1: Posted by JabraSupport on March 5th, 2013 1:36 PM
Sometimes these sorts of things may be cleared up by resetting the phone. Start by removing the Supreme from the list of paired devices in your phone's Bluetooth menu. Turn the cell phone OFF and remove its battery for at least 15 seconds. You can also try resetting the Jabra Supreme by turning the unit ON, then press and hold the answer/end and volume up buttons for at least 6 seconds - you'll see the Supreme go into pairing mode. Replace the battery in your phone and turn it ON. You'll need to repeat the pairing procedure to link your phone with the Supreme again.
If you have any other questions, in North America you can call Jabra's Product Support Group at 800-327-2230 or email them at [email protected].
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