Jabra JOURNEY Support Question

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Question posted by Anonymous-111592 on May 17th, 2013

My Jabra Journey Volume Control Used To Work. Now I Cannot Turn The Volume Down.

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Answer #1: Posted by JabraSupport on May 20th, 2013 8:51 AM

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JabraSupport

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I would suggest resetting your Jabra Journey to see if that resolves the issue you're having. Start by removing the Journey from the list of paired devices in your phone's Bluetooth menu.

To reset the Journey, start with the unit turned ON, then press and hold the answer/end button until it goes into pairing mode. Once in this mode, press and hold the answer/end and volume down buttons simultaneously until you hear it beep and the light briefly changes to purple. Turn the Journey OFF and then ON again to confirm the reset (it should start up in pairing mode).

You'll have to repeat the pairing procedure to link your phone with the Journey again.

If you have any other questions, in North America you can call Jabra's Product Support Group at 800-327-2230 or email tham at [email protected].

Related Jabra JOURNEY Manual Pages

User manual - Page 2

... DO 3 HOW TO PRESS THE BUTTONS 5 WHAT THE LIGHT MEANS 5 GETTING STARTED 6 CHARGE YOUR JABRA JOURNEY 6 TURNING YOUR JABRA JOURNEY ON AND OFF 7 PAIRING YOUR JABRA JOURNEY WITH YOUR PHONE 7 CONNECTING WITH YOUR PHONE AUTOMATICALLY 8 PLACING JABRA JOURNEY IN YOUR VEHICLE 8 ADDITIONAL FEATURES 9 HOW TO HANDLE CALLS FROM A SINGLE PHONE 10 HOW TO HANDLE CALLS FROM TWO MOBILE PHONES...

User manual - Page 3

... D Status light Indicates pairing, connection, on G Volume up Tap to adjust volume up H Charging port Charge with the Micro USB charger I position to turn the product on /off switch Slide to I HD Voice Microphone For clear voice and enhanced noise cancellation Jabra JOURNEY 2 ABOUT YOUR JABRA JOURNEY A Volume down Tap to adjust volume down B Answer/end button Tap to...

User manual - Page 4

...the help of the caller* - Adjust volume - Mute/un-mute with an active call with the voice button - Announce the name of a motion sensor - "Answer/Ignore" command** - Last number redial* - english B A j a b ra C D E I F G H WHAT YOUR JABRA JOURNEY CAN DO Your Jabra JOURNEY lets you do all this: - Auto Off * Phone dependent Jabra JOURNEY 3 ** Available ONLY in English Voice...

User manual - Page 5

... from car charger or via DSP technology - Digital sound enhancement via USB cable - Voice Control through DSP - Weight 92 grams - e-SCO for transmitting music, podcasts and directions from a GPS app on your phone* - Software upgradable * Phone dependent Jabra JOURNEY 4 ** Available ONLY in English Advanced Multiuse™ - Charging time approximately 2h. 30 min. - Noise...

User manual - Page 6

... rapidly blue Pairing mode The status light turns solid blue and goes into standby mode Connected The status light flashes blue every...turns red The unit is charging The status light turns off Standby/Sleeping mode The status light flashes blue every second Incoming call The status light turns solid blue Active call The status light is flashing red There is fully charged Jabra JOURNEY...

User manual - Page 7

... Voice Guidance telling you what to enable the voice features again. When fully charged the status light turns off " and Jabra JOURNEY will light up red while charging. Use only the charger provided in -car speakerphone. 2.5 Hrs jabra Jabra JOURNEY 6 Plug the car charger into the ON (I) position. do . The status light will no longer talk to...

User manual - Page 8

... when you enter your car (open the car door). The first time you turn your in -car speakerphone will confirm with announcement "Connected" when pairing is connected to a mobile phone using a procedure called 'pairing'. PAIRING YOUR JABRA JOURNEY WITH YOUR PHONE Jabra JOURNEY is complete. Your phone then asks if you want to pair with the...

User manual - Page 9

... activated on . If the device is "connected" to pairing mode. PLACING JABRA JOURNEY IN YOUR VEHICLE The Jabra JOURNEY sits discreetly and conveniently on and off the sun visor. Jabra JOURNEY 8 Turn the in -car speakerphone to the phone. The in -car speakerphone and phone are used when it is paired, but does not immediately connect, tap the...

User manual - Page 10

... it on automatically with help of the caller instead. * Phone dependent Jabra JOURNEY 9 ** Available ONLY in -car speakerphone turns off automatically after 10 minutes. english ADDITIONAL FEATURES Voice control button* If you phone supports voice control, the voice control button on Jabra JOURNEY allows you to control your phone with your voice. On/Off Sleep mode and Auto OFF...

User manual - Page 11

... time. You can be paused when you play music or GPS directions from your in use Jabra JOURNEY 10 *Phone dependent english Play music and GPS directions* Make sure that the in -car.... Music or GPS directions will start playing again. Advanced Multiuse™ Jabra JOURNEY can also answer/end calls by using your phone does not allow this feature, press the answer/end button ...

User manual - Page 12

... Three way call (Another incoming call) Release active-accept incoming call Double tap the answer/end button Jabra JOURNEY 11 A sound will indicate when the volume level is at its highest or lowest limit Hold active call Press the answer/end button Transfer an ...english Mute Tap the voice button to mute an active call , tap the voice button again Adjust volume Tap volume + or volume-

User manual - Page 13

... by the speakerphone itself. Please, verify if you can use to perform Calls on two phones (One active call Double tap the answer/end button TROUBLESHOOTING & FAQ I press the voice button and but cannot check battery status of Jabra JOURNEY Some in-car speakerphones have a voice control system driven by checking its own voice...

User manual - Page 14

...use to work with no major objects in -car speakerphone is paired to a device that the in the way (walls, etc.). Ensure that is designed to control your new Jabra JOURNEY on the answer/end button; 2) The press Volume...list: 1) Put your Jabra JOURNEY in -car speakerphone - Some phones when turned into pairing mode as the first time you can also work with other Bluetooth equipment? ...

User manual - Page 15

voice dial using Jabra JOURNEY with 2 mobile phones. Web: www.jabra.com (for details. Please note that some features can only be operated from the primary device e.g. Even if the hands free profile is implemented reject ...

User manual - Page 16

...manufacturer must implement certain mandatory features within the phone's software. 3. Jabra JOURNEY 15 Always store the Jabra JOURNEY with each other. Avoid storage at www.bluetooth.com. 2. including ...This can shorten battery life and may also degrade performance. - Bluetooth devices will not work if the devices have not been paired. Get more information at extreme temperatures (above ...

User manual - Page 17

... for a call on your mobile phone to local standards and regulations. Dispose of the product according to pair it with your phone and the Jabra JOURNEY recognize each other and automatically work together. www.jabra.com/weee Jabra JOURNEY 16 english 4. When you enter on your mobile phone, the in-car speakerphone goes into standby mode.

User manual - Page 18

... A/S. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by GN Netcom A/S is a registered trademark of GN Netcom A/S. All rights reserved. All rights reserved. Jabra® is under license. (Design and specifications subject to change without notice). © 2011 GN Netcom...

Datasheet - Page 1

... phone, download your voice. RReeaassoonnss ttoo cchhoooossee tthhee Jabra JOURNEY Jabra SPEAK410 - The Voice Control feature makes it even easier to make and take ...journey into the dimension of the contacts when they call.* A2DP allows you answer calls just by using your phonebook and say the names of high definition audio. The Jabra JOURNEY in -car speakerphone turn your Jabra JOURNEY...

Datasheet - Page 2

..., volume control, three way calling, last number redial, mute on your phone Voice button* • You can transfer music, GPS directions or any other type of audio from your Bluetooth device to Jabra JOURNEY. PAIRING Jabra JOURNEY WITH YOUR PHONE When you turn on your phone's voice control mode by using A2DP 8. ton when you through your phone to Jabra JOURNEY using...

Technical Specification - Page 1

...Microphones Speaker Digital Signal Processing Battery Operating temperature Storage temperature CLA power adapter Charging plug dimensions Pairing passkey or PIN Features What's in motion sensor TECHNICAL SPECIFICATIONS WWW.JABRA.COM/JOURNEY What is compatible with other Bluetooth devices with built-in the package? Less than 1 month: -4 F to 113 F (-20° C to 45°); JABRA JOURNEY...