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Huawei G6620 Support Question

Huawei G6620 Support Question

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Question posted by mikestack on September 21st, 2013

Picture Text

my son tried to sent me a text picture but when i trued to view it got blank screen.....no problem viewing text messages just messeges sent with mms

Current Answers

Answer #1: Posted by TommyKervz on September 21st, 2013 8:07 AM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813
1,100
points
Greetings. Probably, one party has mosconfigired mms settings. Let him send to a different receipient to determine the misconfigured phone. Customer care should be able to help with correct mms configurations.


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Huawei G6620 Manual Pages

User Manual - Page 2

... Menu 7 Accessing a Quick Menu 7 Organize the Main Menu 7 Automatically Switching Between Profiles 8 Phone Lock 8 Mass Storage 9 PIN and PUK 10 Locking the Keypad 10 Entertainment 11 3 Call Functions 11 Making a Call 11 Answering a Call 12 4 Text Input 12 Changing the Text Input Mode 12 Traditional Input Mode 13 Predictive Input Mode 13 Number...
User Manual - Page 3

Switching Between Input Methods 14 Entering a Symbol 14 5 Messaging 15 Writing and Sending a Text Message 15 Writing and Sending a Multimedia Message 15 6 Phonebook 17 Creating a Contact 17 Searching for a Contact 17 Setting the Preferred Storage 17 Copying the Contacts 18 7 Video Recorder 19 8 Video Player 19 9 ...
User Manual - Page 5

... Know Your Phone Your Phone The following figure shows the appearance of your phone and it is provided only for your reference. 1 Earpiece 2 Screen 3 Left soft key 4 Call/Answer key 5 Menu key 6 Keypad 7 Alt key 8 A/a key 9 Space key 10 Sym key 11 Input switch key 12 Enter key 13 Delete key 14 Message key 15...
User Manual - Page 6

Access the Messaging screen in standby mode.  Access the selected quick icon option in standby mode.  Confirm a selection. ... from SIM1/SIM2 card in standby mode.  Answer an incoming call.  View call logs of SIM1 and SIM2 cards in standby mode.  Power on or power off the phone (by pressing and holding the key for about 3s).  End a call or ...
User Manual - Page 7

...press (Options), select Phonebook settings > Speed dial, enable speed dial function and assign the desired phone numbers to the corresponding number keys).  Select a submenu by pressing the corresponding number ...standby mode (by pressing and holding the key for about 3s).  Enter a blank character in text editing mode.  Press to lock the keypad in standby mode (by pressing ...
User Manual - Page 8

.... The keypad is enabled. The Outdoor profile is locked. Screen Icons Icon Indicates... / Signal strength. / New text messages. / New multimedia messages. / The call forwarding function is enabled. The Meeting profile is enabled. / Missed call(s). The Answer machine is enabled. New voicemail message. An alarm is enabled. The General/Indoor profile is connected...
User Manual - Page 9

... Before removing the battery and the SIM cards, ensure that the golden contact area on the phone at the same time. The phone checks whether the microSD card is installed only when the phone is powered off the phone. 2 Getting Started Installing the SIM Card and the Battery Before installing or removing a microSD card...
User Manual - Page 10

... larger end) to a power socket. 3. Connect the charger to the charger. 2. Connect the USB cable (the smaller end) to expand the memory capacity of your phone. Charging the Battery 1. When installing a microSD card, ensure that the golden contact area on the microSD card is fully charged. 5. When the charging icon becomes...
User Manual - Page 12

...).  Back: to return to change the location of three times each time the phone is powered on the main menu screen. Automatically Switching Between Profiles You can automatically switch between profiles for different time period. Input the phone code, and then press (OK). 8 In standby mode, select Menu > Settings, press (Options), select...
User Manual - Page 13

... to access the menu, then select Security settings > Change password > Phone password. 2. Input the new password twice. Disconnect the phone from the PC.  Ensure that you forget it may lead to format the phone memory on the phone screen. To change the default phone lock code (1234) to any numeric string of four to a PC...
User Manual - Page 14

...your service provider. If you enter wrong PUKs for a specified number of times consecutively, the phone asks you to answer an incoming call or make an emergency call. 10 When the keypad ...and then If the Auto keypad lock function is enabled, the keypad is locked automatically when the phone is locked, you enter wrong PINs for 3s to access the menu, then select Security settings ...
User Manual - Page 15

...phone number in sequence.  To call an extension, enter the phone number, press P, and then enter the extension number. In standby mode, enter a phone...view the photos stored on the phone or the microSD card.  Audio player: to play the audio files stored on the phone... or the microSD card.  Video player: to play the video files stored on the phone... on the phone or the ...
User Manual - Page 16

...modes. Press to end the call.  You can also make calls through call logs, contacts, and messages.  During a call , you can press or to reject the call . (Options), and then ...upper left corner of the screen. 3. You can press any key except and to answer an incoming call. 4 Text Input Changing the Text Input Mode The icon of the current text input mode is enabled,...
User Manual - Page 17

...add a new paragraph. to delete the entered  In any text input mode, press to enter a space.  In any text input mode, press to the desired word. Predictive Input Mode In ...predictive input mode, you can also press and hold character one by one. The phone displays the candidate words...
User Manual - Page 18

... desired symbol in the up or down direction. 14 Using to the desired symbol. 3. Press to scroll in text editing mode, do as follows: 1. Press or to scroll in any input mode, you can do as follows. ...enter a symbol with the desired number. Using to enter a symbol In text editing mode, do as follows:  To enter only a symbol, press with the desired symbols.
User Manual - Page 19

... the phonebook. 5. If you select Add subject, Add picture, Add sound, or Add video, 15 Press (Options), and then select Send to directly send the message; Writing and Sending a Multimedia Message 1. 3. Press (Options) for the following options:  Switch to MMS: to Drafts and exit the message editing screen. Highlight a recipient, and then press to or...
User Manual - Page 20

... Multimedia Messaging Service (MMS) and the method for subscribing to the service.  Your phone supports a multimedia message of a maximum size of the recipients manually, or select Add from Phonebook to add the desired contacts from a text message to a multimedia message.  Add subject: to add a subject to the message.  Add picture: to add a picture to the message. ...
User Manual - Page 26

...screen for the following options:  Open ebook: to start reading the ebook.  Global settings: to set the font size, scroll type, encoding, alignment, and other than Ebook, the phone... with a built-in Ebook on the phone or on the microSD card. Press (Options) for taking a picture, do as follows:  Press to view photos or configure relevant settings. ...
User Manual - Page 27

...the headset cable to switch between songs.  Press (List) to view the music list, and then press (Options) to save the picture and be ready for 3s. 2. In standby mode, select Menu > Audio... enhanced music effect. The music files are loaded from My music on the phone or on the scene, and then press picture.  Press to switch to take a 4. Focus the camera on the ...
User Manual - Page 33

... the password for verification. 4. Select My device > Search new device to send text messages, view news, and use it is displayed on the standby screen, indicating that you can use other applications. STK is connected with the phone for available Bluetooth devices. 3. After the phone is connected with the desired device. When a Bluetooth device is a value...

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