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Huawei E587 Support Question

Huawei E587 Support Question

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Question posted by ababdulla on May 16th, 2014

Huwaei Mobile E587u-2

Hi, have a huawei mobile wifi model E587u-2. Worked fine for a year. Then, used to work for about an hour before hanging. Now hanging on boot. Will not switch off with power button; need to remove battery. Please advise whether software or hardware problem

Current Answers

Answer #1: Posted by TheWiz on May 16th, 2014 2:07 PM
This answer was accepted by the poster of the original question.
TheWiz

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I recommend calling Huawei support at 1-888-548-2934 so they can walk you through some troubleshooting.

Related Huawei E587 Manual Pages

Quick Start Guide - Page 1

The illustrations are provided for choosing HUAWEI Mobile WiFi Supported functions and actual appearance depend on the web management page. THIS DOCUMENT IS FOR INFORMATION PURPOSE ONLY, AND DOES NOT CONSTITUTE ANY KIND OF WARRANTIES. 1 For details about the model you selected, consult your reference only. For details about how to set management parameters, see...
Quick Start Guide - Page 2

... Scenario 2: One-device access via USB Digital camera Smart phone Game machine Laptop 2 The connection scenarios illustrated here are for your reference. Getting to Know HUAWEI Mobile WiFi Connection Scenarios A Wi-Fi device or computer can be connected to the Internet through the...
Quick Start Guide - Page 5

Item 1 Signal strength 2 Network 3  Wi-Fi enabled  Number of devices connected 4 Internet connection status 5  New messages  Number of new messages 6 Battery level 7 International roaming state 8  Traffic data  Connection duration 5 12 3 4 5 6 0B 00:00 8 7 Screen No.
Quick Start Guide - Page 6

To obtain the actual traffic data, contact your reference only. Note:  Wi-Fi: Wireless fidelity  WPS: Wi-Fi protected setup  Traffic statistics are for your service provider. 6
Quick Start Guide - Page 7

Be sure that is not standard or is facing in the right direction, as shown in the card slot. Otherwise, the Mobile WiFi may be damaged. Insert the SIM card in figure 2, and then slide the SIM card into the slot. 1 2 a b 3 4 a b 7 Before You Start Installing the SIM Card and the Battery Caution: Do not use any SIM card that the SIM card is incompatible with the Mobile WiFi.
Quick Start Guide - Page 8

Installing the microSD Card Install the microSD card as shown. Doing so may damage the card and the Mobile WiFi, and data stored on the card may purchase one yourself.  To remove the microSD card, press in use. Note:  The microSD card is in the card gently. If a microSD card did not come...
Quick Start Guide - Page 9

... be charged first. Charging the Battery Note: If the battery has not been used for charging Connect the Mobile WiFi to malfunction, fail, or could even cause a fire. Use of an incompatible charger or one from an unknown manufacturer may cause the Mobile WiFi to a PC using a compatible data cable. 9 Method 1: Using the charger Caution: Only use voids all warranties, whether...
Quick Start Guide - Page 10

... to set management parameters, see help on the web management page. Follow the steps below to power off the Mobile WiFi. Make sure that the Wi-Fi is powered on the Mobile WiFi Press and hold to quickly access the Internet. Step 2: Establish a Wi-Fi Connection (Take a computer with Windows® XP operating system as an...
Quick Start Guide - Page 11

... then click Connect. Enter the network key in the lower right corner of the PC screen. 11 Otherwise, check to your Mobile WiFi. 5. Select a network indicated by the SSID of wireless networks available. 4. Note:  If the encryption parameter is displayed in the status area in the dialog box.  The SSID and...
Quick Start Guide - Page 12

Mode Auto Manual Operations After the Mobile WiFi is powered on your service provider. If there is required. Caution: Please select a proper Internet connection mode based on , it will connect to the Internet automatically if data transmission is no data transmission over a period of time, the Mobile WiFi automatically terminates the Internet connection. For details about...
Quick Start Guide - Page 13

.... Start the Internet browser and enter http://192.168.1.1 in to the Internet automatically even while you are roaming. If this function is disabled, the Mobile WiFi automatically disconnects from the Internet while you are roaming. Accessing the Web Management Page 1. Enter the password and log in the address bar. 3. Note: The...
Quick Start Guide - Page 14

...PUK are delivered with the SIM card. Daily Use Power Saving Mode If no Wi-Fi devices access the Mobile WiFi for a preset period, the Mobile WiFi turns off Wi-Fi automatically. Validating the ...Wi-Fi automatically. If this function is enabled and no operation is powered by the battery only, choose whether to enable the Mobile WiFi to enter the correct PIN code. You can press any key to ...
Quick Start Guide - Page 15

... the following steps: 1. Establishing a WPS Connection If a Wi-Fi client connected to enable the WPS function of the Mobile WiFi. Start the client. 3. Note: After Wi-Fi is enabled, press and hold to the Mobile WiFi supports the WPS function, a network key will be automatically generated without manual input. Enable the WPS function of...
Quick Start Guide - Page 16

..., you have made to their default values. 16 All factory default settings are successfully restored. To restore the factory defaults, press and hold the RESET button until the screen turns off. Restoring Factory Defaults If you forget the changes you may restore factory defaults and reconfigure the...
Quick Start Guide - Page 17

Turn on the PSP WLAN switch. 2. Select Infrastructure Mode to connect to input the Wi-Fi key.  SSID: The Wi-Fi name of the Mobile WiFi. 17 First press the ► button of the Mobile WiFi. Select Settings > Network Settings. 3. The access point list is displayed. 6. Select New Connection to specify an easy to Game Machine...
Quick Start Guide - Page 18

Select Test Connection to save the settings. 8. Press the ► button of the Mobile WiFi.  The default SSID and key label are affixed to Internet Browser. 18 Go to the Mobile WiFi. 7.  WEP: The Wi-Fi key of your game machine to continue, and then press the X button to check the connection. 9.
Quick Start Guide - Page 19

... requiring a password appear with a lock icon.) Note: Some Wi-Fi clients such as iTouch, PS3 and NDSi can also access the Internet via the Mobile WiFi. For details, see the user guides of the Mobile WiFi. 4. Example 2: Wi-Fi Connection to a Smart Phone (iPhone) 1. Select Settings > Wi-Fi, and then turn on Wi-Fi. 2.
Quick Start Guide - Page 20

If you are experiencing difficulties using the Mobile WiFi, try the following:  See help on the web management page.  Restart the Mobile WiFi.  Restore the factory defaults.  Contact your service provider. If this happens, place the Mobile WiFi in an environment with poor ventilation, it will switch off and disconnect from the network automatically to...

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